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Lock Shop Direct Reviews 

279
•
TrustScore 5 out of 5

4.8

Locks Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery service, with many receiving their orders the next day, even when placed late in the afternoon. The products are consistently described as high quality and exactly as needed, often solving long-standing problems for consumers. Reviewers also highlight the excellent customer service, noting helpful assistance with ordering and clear product information on the website, making it easy to find the correct items. However, some customers also noted issues with delivery, including lost packages and delays, which led to frustration, especially when items were urgently needed. A few other people also felt that there were occasional mistakes in their orders or that the packaging was excessive.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and efficient... See more

Product

Clients share positive opinions on product, often finding exactly what they need at a fair price, with many... See more

Service

Customers had positive experiences with service, often highlighting the excellent product, service, and... See more

Order

Customers consistently note positive experiences with order, praising the easy and straightforward ordering... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost... See more

Company replied

Rated 5 out of 5 stars

I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arri... See more

Company replied

Rated 5 out of 5 stars

This is one of the best websites with locks. The abundance of details, including drawings, allowed me to pick the correct product quickly. The service was top class with delivery happening within 48 h... See more

Company replied

Rated 5 out of 5 stars

Excellent product, service and price. Needed 2 mechanisms urgently and stumbled across Lock Shop thankfully. Arrived 2 days later due to late order by myself but packaging was great and the mechanisms... See more

Company replied

Company details

  1. Locks Supplier
  2. Fire Protection Equipment Supplier
  3. Key Duplication Service
  4. Locksmith
  5. Security Equipment Store
  6. Security System Supplier

Written by the company

Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.

Contact info

4.8

Excellent

TrustScore 5 out of 5

279 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(279)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service

Very good service and a very handy window restrictor that can be disconnected in an emergency.

9 March 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Needed a couple of bits….

Needed a couple of bits to get me out of a fix with a new piece of door furniture.

Lock Shop direct had the items that were delivered on time.

2 March 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

The whole experience was good

The whole experience was good, great product, fast delivery and good price. I will be using lock shop direct again in the future!

5 March 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Impressed as a 1st time customer

Impressed as a 1st time customer. Needed keyed alike secure keys and their security process was very good. They kept in contact and verified my security information and then processed my order with no issues. Was a quick process and very good price. Will be using in the future. Thank you.

29 January 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Quick delivery

Quick delivery. But I made a mistake in order the wrong part.

9 March 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Great customer service

I needed a keep set urgently for the fitting of a ew door, and Erin went out of her way to call me as soon as the part came in stock. Was able to keep the door installation date. Very happy with the level of service!

3 February 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Excellent product

Excellent product, easy to order, arrived as expected.

4 March 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Quick delivery and goods of high quality. You get what you pay for. Would definitely recommend to friends

1 March 2026
Unprompted review
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Reply from Lock Shop Direct

Thank you for your review.

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, very helpful service and quick to supply another lock keyed to match the ones ordered previously

26 February 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

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