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Need a side pin for a roller shutter. Purchased from this site using Apple Pay and arrived after 2 days. I’m pleased with the item purchased and the fast service. I would use again. Thanks.
Responsive customer service. I had to email them as I never got a confirmation email after placing an order and didn't know if my order had been dispatched.
They got back to me quickly and dispatched the goods same day.
Could do with a lot of improvements on their site, such as having an email confirmation of a placed order would be nice.
I had a brilliant experience with Locks and Hardware Direct. I ordered Ultion handles and locks, and not only were they much cheaper than buying directly, but the customer service was also exceptional from start to finish.
Even when I mistakenly ordered the wrong handles, they were incredibly helpful - sending out the correct replacements with next-day delivery and assisting with the return of the incorrect ones. Everything was handled smoothly and professionally.
A special shoutout to Danny, who went above and beyond. He called personally to let me know there would be a short lead time on the locks as a courtesy, and they still arrived quicker than expected.
Everything was perfect, and I wouldn’t hesitate to recommend Locks and Hardware Direct to friends and family. Top service!
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