Lock Shop Direct Reviews 

274
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and efficient delivery service, with many receiving their orders the very next day, even when placed late in the afternoon. The products are frequently described as high quality, accurate to descriptions, and effective in resolving issues, often saving customers from more extensive repairs. Reviewers also highlight the helpfulness of the website and customer service, which provides detailed information and knowledgeable assistance for ordering the correct items. However, some customers also noted issues with delivery, including lost packages and delays, despite paying for expedited shipping. A few other people also felt that the packaging was excessive, and there were occasional reports of incorrect or damaged items being sent.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Product

Clients share positive opinions on product, highlighting a great range and the ability to find specific items... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and top-class service... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of ordering online and the... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent quality of items and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost... See more

Company replied

Rated 5 out of 5 stars

I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arri... See more

Company replied

Rated 5 out of 5 stars

This is one of the best websites with locks. The abundance of details, including drawings, allowed me to pick the correct product quickly. The service was top class with delivery happening within 48 h... See more

Company replied

Rated 5 out of 5 stars

Lock Shop Direct had the product that I needed at a reasonable price. The online ordering process was trouble free and the product arrived within a couple of days. Very happy with the all round servic... See more

Company replied


Company details

  1. Locks Supplier
  2. Fire Protection Equipment Supplier
  3. Key Duplication Service
  4. Locksmith
  5. Security Equipment Store
  6. Security System Supplier

Written by the company

Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.


Contact info

4.8

Excellent

TrustScore 5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(274)

239 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable advice. Excellent product knowledge and item was of an excellent quality.

20 February 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

Rated 5 out of 5 stars

Fast delivery

Product worked well ,easy to install and came on time with next day delivery

11 February 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service. Were able to ring up and speak to a person who knew about the product and could confirm our choice for size before ordering.

2 February 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

Rated 5 out of 5 stars

Great service all round

I got my ordered items the next day. That's service. And quality products as well.

2 February 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

Rated 5 out of 5 stars

Great service

Quick delivery, great service

2 February 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

Rated 5 out of 5 stars

Nice and easy.

Nice and easy to deal with. Easy to order. Next day delivery as promised and great product.

6 February 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

Rated 5 out of 5 stars

Jjmlocksmith

Allways easy to deal with parts always in stock great company

5 February 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look