I have had a contract with you since 2000 and the service has always been exemplary. Mark’s emergency visit yesterday was both timely and achieved the technical competence that I desired. His clean... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Annual Service of Home Alarm System. We have been with Chubb for many, many years, and they have always provided excellent service. The engineer, Alan, has been coming to us since 1999. He always a... See more
Company replied
Chris Louka, always willing to go above and beyond and no task is too difficult to sort. Chris has been our engineer for a number of years and we have built a good business relationship. His service i... See more
Company replied
After our security system broke down mid-afternoon and a phone call to Head Office. Positively the call was answered, logged and passed over to our regular Chubb service engineer who got to us withi... See more
Company replied
Company details
- Security System Installer
- also in
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Visiting Tech and service personel are…
Visiting Tech and service personel are excellent
13 November 2026
The engineer arrived in the appointed…
The engineer arrived in the appointed time window. He was polite, friendly and professional.
13 November 2026
All well done
The check was all done very efficiently by Paul. He also gave me helpful advice and explanations on the use of the equipment
Many thanks.
15 October 2026
The engineer contacted us in advance to…
The engineer contacted us in advance to confirm
his time of arrival. Always courteous and ensures our system is fully serviced and maintained.
13 November 2026
Thoroughly professional.
Turned up at the appointed hour, efficient . polite and thoroughly professional.
13 November 2026
Appointment booked weeks in advance
Appointment booked weeks in advance. The technician, was punctual, thorough, polite and extremely helpful in offering advice about other Chubb Fire & Security services. Excellent service.
11 November 2026
Good contact with engineer
Good contact with engineer, appointment carried out efficiently.
10 November 2026
Great Service!
As usual - regular engineer attended - same service as ever.
Polite, professional would highly recommend.
12 November 2026
Engineer was polite and professional
12 November 2026
Simon is always reliable and helpful…
Simon is always reliable and helpful and cheerful.
6 November 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly professional engineer
13 November 2026
Reply from Chubb Fire & Security UK
Dear Nicola,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Pat,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Always happy with the service from Chubb
Always happy with the service from Chubb fast efficient and friendly.
28 October 2026
Reply from Chubb Fire & Security UK
Dear Tina
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Hilary,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great understanding
Scott was very polite; he understood we are a child care enviroment and came in early, so it was all done before the children's arrival. Everything was promptly completed and good advise given.
12 November 2026
Reply from Chubb Fire & Security UK
Dear Nasima,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
I had a fault on my fire alarm and it…
I had a fault on my fire alarm and it was quickly sean to
ane chubb sent my normal enginear which helps when
someone already knows the system.
13 November 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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