Easy to arrange visit which then happened as planned. Engineer called beforehand to check availability and suitability. Check went off smoothly. Engineer took off shoes without needing asking. Engi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stewart Wile was the Technician who came to carry out our check. When making the appointment he was very willing to fit around the times that would suit us and arrived on time as arranged. He was very... See more
Company replied
We are very appreciative of the recent proactive help from staff in administration and finance (Ann Marie, Kate, Imran, Christie). The Chubb monthly payment scheme seemed a good idea last autumn, but... See more
Company replied
The fire engineer who attended Westgate Evangelical Chapel pembroke was prompt, courteous, pleasant and efficient. It was a pleasure to deal with him. I am sure his name was Dean. Thank you very mu... See more
Company replied
Company details
- Security System Installer
- Fire Alarm Supplier
- Fire Protection Equipment Supplier
- Security Equipment Store
- Security Service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
10K reviews
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Reply from Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Matthew Pyatt was excellent
Matthew Pyatt was prompt, efficient, knowledgeable, and a pleasure to chat to.
4 July 2026
Reply from Chubb Fire & Security UK
Dear Mrs Scott,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
early response helpful visit
4 July 2026
Reply from Chubb Fire & Security UK
Dear Derek,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The engineer was so helpful and really…
The engineer was so helpful and really explained what was going wrong with our alarm system.
27 June 2026
Reply from Chubb Fire & Security UK
Dear Mr Croonin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very pleasant and polite engineer
4 July 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Yet again another brilliant inspection…
Yet again another brilliant inspection service provide by Martin
4 July 2026
Reply from Chubb Fire & Security UK
Dear Linda,
Thank you for your wonderful review for Martin! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer arrived
Engineer arrived. Was proffesional and identidfied the problem. Repaired and fixed and kept me up to date on what was happening.
4 July 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Mark,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Lee always does a good job
4 July 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer, Lee! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Neil is a great engineer and made sure…
Neil is a great engineer and made sure he was quick and competent , it was our SEND unit and had some time constraints to adhere to .
4 July 2026
Reply from Chubb Fire & Security UK
Dear Ben,
We appreciate your kind words for Neil! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The engineer came on time for an…
The engineer came on time for an overdue service. He was very friendly and immensely skilled, and he sorted out all my issues. I would love to see him again next time.
4 July 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very efficient staff always arrive when…
Very efficient staff always arrive when expected. Always polite.
27 June 2026
Reply from Chubb Fire & Security UK
Dear Elizabeth,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
very good service and polite
4 July 2026
Reply from Chubb Fire & Security UK
Dear Peter,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear John Graham-Brown,
Thank you for your positive feedback! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
A very friendly and professional…
A very friendly and professional engineer. He told me all about my system and tested all the panic alarms, door alarms and movement sensors.
4 July 2026
Reply from Chubb Fire & Security UK
Dear Richard,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Usual top rate service engineer
Usual top rate service engineer
Nothing more is needed to be said!
Thank you
4 July 2026
Reply from Chubb Fire & Security UK
Dear Ian,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
This time (as usual) and about 100…
This time (as usual) and about 100 times the alarm will not set - we make another appointment for Chubb to come and set it again and get charged - we then have to contest the charge!
This situation has to stop - as I say Chubb come out and fix the alarm and after a little while (length of time that it will not set changes) - it cannot be the battery all the time
27 June 2026
Reply from Chubb Fire & Security UK
Dear Valued customer,
We are sorry that this is still affecting you.
We would like to rectify the issue and investigate this further so please email us at GB_TrustPilotReplies@Chubbfs.com for further assistance.
Kind regards,
The Chubb Fire and Security Team
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