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Locauto Group - Pisa Aeroporto Reviews 

4,374
•
TrustScore 4.5 out of 5

4.7

Piazzale Mario Cobianchi SNC, 56121 Pisa, Pisa / Toscana, IT

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See what reviewers are saying

Rated 4 out of 5 stars

The assistant at Pisa airport was excellent. She was extremely helpful and spoke English. However the drop off at Milan was challenging as we could not find the entrance. A map would be helpful, as... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with the car rental! The car was clean, comfortable, and in great condition. The service was professional, friendly, and everything went smoothly from start to finish. The whole p... See more

Company replied

Rated 5 out of 5 stars

We had a great experience renting the car! The pick-up process was very easy and smooth, and Simona was exceptionally kind, friendly, and helpful. She gave us useful advice and clear explanations to m... See more

Company replied

Rated 5 out of 5 stars

Really quick and helpful service after we were let down very badly with a car booked months before from Ecovia (never use Ecovia, they are simply awful!). Highly recommend Locauto at Pisa airport.

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Pisa Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020421. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.


Contact info

  • Piazzale Mario Cobianchi SNC, 56121, Pisa, Pisa / Toscana, Italy

  • +39 0243020421
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4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.7

All reviews

(4,374)

61,339 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best car rental experience up to now

The best car rental company I met until now. Quick booking procedure, very friendly personage at the counter as well as at the handover and car return. The car itself was top.

24 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Third time renting with these guys

Third time renting with these guys. Quick. Great service. And the car is always nicer than I expect. They are now my Italy go to. I even changed my previous booking from a milder cheaper company as I trust them so much.

30 September 2026
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Reply from Locauto Group - Pisa Aeroporto

That's great to hear! See you soon, Angelo

Rated 4 out of 5 stars

Service at Pisa airport was efficient…

Service at Pisa airport was efficient and timely on check out and check in

1 October 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear Eleanora,thank you for your review.
We are thrilled to hear that you enjoyed our service and hope to welcome you back for a 5-star experience next time!
Elisa

Rated 5 out of 5 stars

Easy and quick

Very easy to book and return, no hidden fees or charges. Car was clean!

1 October 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Easy to pick up

Easy to pick up, easy to talk easy to give back if you did nothing wrong:) recomned it :)

30 September 2026
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Reply from Locauto Group - Pisa Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

The car was excellent

25 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 4 out of 5 stars

The car I booked was unavailable

The car I booked was unavailable but a part from that everything went well.
Check in time very fast and the price for automatic gear are a bit expensive.

8 July 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear Lorenzo, thank you for your review.

We are glad that you enjoyed our service despite a few minor issues.

Your feedback is valuable to us as it helps us improve our operations, and we look forward to welcoming you back for an even better experience next time.
Chiara

Rated 5 out of 5 stars

Stress free rental

This was such an easy, stress free rental. The office is a short walk from the airport terminal but the queue moved fast. We were directed to where the pick up point was and the associate there went through the car rental agreement and the previous two very slight marks on the car. We got a beautiful, spotlessly clean Jeep Avenger, the option we signed for on the rental agreement was a Volkswagen Tiguan or similiar. I videoed the car as I always do before driving off. Dropped a pin to where the drop off point would be and it was a stress free drop off. They came out, checked the car and I signed the return form and off we went. Quick, easy & stress free. I would definitely recommend this company. We flew in and out of Galileo Airport, Pisa, Italy. Rental 9th-22nd Sept 2026

9 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Toscania Tour

It was simple at the counter, at the parking area, and at drop-off.

23 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Excellent, stress-free experience from start to finish

We had an excellent experience with Locauto at Pisa Airport. The entire process was incredibly quick and straightforward, and the person who assisted us when we picked up the car was extremely friendly and helpful.

Both check-in and check-out were fast and hassle-free. The car was in excellent condition, and we really appreciated that all pre-existing damage had already been clearly documented. It gave us peace of mind and made the whole process feel very transparent.

This was our first time driving in Italy, so we were initially a little nervous about renting a car, but the entire experience ended up being completely stress-free. Everything was well organized from beginning to end.

We personally arranged our insurance through Booking, but Locauto also offered very reasonably priced insurance options and add-ons. The security deposit was also very reasonable compared with many other rental companies we had looked at.

Overall, a 10/10 experience. Excellent service, fair prices, a great car, and a very smooth process. 100% recommended, and we would definitely rent with Locauto again on a future trip to Italy.

30 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Everything was fine. Thanks a lot!

Everything was fine. It was a pleasure. We had a VW T-Roc for 16 days. Thanks a lot 👍🏻

17 September 2026
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Reply from Locauto Group - Pisa Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Last minute rental and it was great

Last minute rental and it was great. New car, decent price only full cover is more expensive than booking.

17 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Reasonable prices

Reasonable prices, clean cars, nice people working there. They even said that my Italian is great. What else do you need?

28 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Great option for Pisa Car Rental!

Very kind front desk agent.
Great support from agents on the drive line.
Overall clear and hassle free experience.
Grazie a tutti!

29 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Nice value for price

Nice value for price, clean and modern car, easy rental and return process

29 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 4 out of 5 stars

Receptionist and person in yard who…

Receptionist and person in yard who handed over the vehicle were friendly and helpful. The vehicle was clean and well presented.
Downside was the hire was expensive with lots of add-ons that I didn't want and weren't well explained or presented as optional.

21 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear Barry,Thank you for sharing your feedback with us. We are pleased to hear that our counter and yard staff provided a friendly and helpful service, and that your vehicle was clean and well presented upon collection.However, we are deeply sorry that the additional services were not clearly explained.
We will review your comments with the local team to improve our communication at the counter.
Regarding the rental cost, please note that our rates are dynamic and fluctuate according to vehicle availability and market demand.Nevertheless, we apologize if the overall price fell short of your expectations on this occasion.
We value your business and hope to welcome you back for a much better and completely transparent experience in the future.

Elisa

Rated 5 out of 5 stars

Cool row smh r

Cool row smh

21 September 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

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