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Locauto Group - Pisa Aeroporto Reviews 

4,175
TrustScore 4.5 out of 5

4.7

Piazzale Mario Cobianchi SNC, 56121 Pisa, Pisa / Toscana, IT


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See what reviewers are saying

Rated 5 out of 5 stars

From arriving at the desk to returning the car everything is perfect. The staff are friendly and professional. They don't hard sell upgrades or insurance. It's mentioned, once then move on. The car wa... See more

Company replied

Rated 5 out of 5 stars

We were very skeptical considering some of the reviews. However, we were pleasently surprised! A smooth collection where we upgraded our car with ease and no pressure. No forced upselling of insurance... See more

Company replied

Rated 5 out of 5 stars

We had a very positive experience with Locauto during our trip to Italy. We picked up the car at Pisa Airport and returned it at Florence Airport, and the whole process was smooth from start to fi... See more

Company replied

Rated 5 out of 5 stars

Did plenty of research in advance due to so many poor car hire experiences across Europe. Whilst Locauto are not the cheapest available it is clear that the extra money is worth it for the pleasant ex... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Pisa Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020421. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.


Contact info

  • Piazzale Mario Cobianchi SNC, 56121, Pisa, Pisa / Toscana, Italy

  • +39 0243020421
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4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.7

All reviews

(4,175)

63,176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were very skeptical considering some…

We were very skeptical considering some of the reviews. However, we were pleasently surprised! A smooth collection where we upgraded our car with ease and no pressure. No forced upselling of insurance either. Returned and not a problem at handover, car was checked over and all good. We'd use again.

5 August 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Great experience

Great experience, simple process, helpful people

14 August 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Kind employees, very helpful

Very helpfully, trusted people

21 August 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 4 out of 5 stars

Good clean car

Good clean car. Good staff. Just a queue at check in.

14 August 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for your review.
We are glad that you enjoyed our car and our staff.
At the same time, we apologize for the wait, as we are aware of how valuable our customers' time is.
We will share your feedback with our team to improve our service and we hope to welcome you back for a 5-star experience next time!

Elisa

Rated 5 out of 5 stars

Good var and good service

After a short waiting time, very good and nice service. Good standard of the car and fast retur in the end without problems

21 August 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Perfect rental experience

Very simple booked through Zest. Locauto were brilliant, simple to collect, perfect drop off in another location/airport. Highly recommend, would be my go to in future.

20 August 2026
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Reply from Locauto Group - Pisa Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

friendly hostesse

for a last minute booking, things went very smoothly

18 August 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Excellent Car Rental Experience in Italy

We had a very positive experience with Locauto during our trip to Italy. We picked up the car at Pisa Airport and returned it at Florence Airport, and the whole process was smooth from start to finish.

The staff were friendly, professional and helpful, the car was in excellent condition, and both pick-up and return were quick and easy. We also rented two child seats, which worked perfectly and made travelling as a family much easier.

We really appreciated the flexibility of picking up the car in Pisa and returning it in Florence. We are very happy with our experience and would definitely choose Locauto again next time we rent a car in Italy. Highly recommended!

13 August 2026
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Reply from Locauto Group - Pisa Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 4 out of 5 stars

The car was very good mechanically and…

The car was very good mechanically and comfortable but we needed an explanation of the displays, especially how to work the nav and how to show distance run. We could not change driver display from tyre pressures and had great difficulty entering destinations desired in nav.

20 August 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear John,thank you for your review.
We are glad that you appreciated our car; at the same time, we apologize for the lack of information provided to you on the features of the car. We are sincerely sorry and we will share your feedback with our team to improve our service. We hope to welcome you back in the future for a better experience!

Elisa

Rated 5 out of 5 stars

Friendly staff

Friendly staff, fast service

19 August 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Quick and polite service

Quick and polite service. Easy pick up and drop off. Car was great.everything went smoothly.

12 August 2026
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Reply from Locauto Group - Pisa Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 4 out of 5 stars

Insist on the chosen car model.

Insist on the chosen car model. There was an attempt to offer me a cheaper car instead, while my car model was standing nearby. I insisted on my model and they gave it to me immediately. What's it? I can't understand the reasons for the replacement. Car was fine and other service too.

15 August 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear Aleksei,Thank you for your review.

When a customer arrives, our staff always offers the car that is ready for immediate handover to get you on your way as quickly as possible. However, if you prefer the exact model you booked, our team is always happy to accommodate your request whenever it is available on site.

We are glad to hear that you were pleased with the car and the rest of our service, and we look forward to welcoming you back again soon!
Elisa

Rated 5 out of 5 stars

I highly recommend this place

I highly recommend this place!
The whole house was incredibly clean and well maintained. We honestly felt a little bit like we were spending the best summer holidays at our grandparents’ countryside home just with a swimming pool and all the comforts.

A huge plus was the air conditioning in every bedroom, as well as the swimming pool and dishwasher. With a family, these little things make such a big difference and make your stay so much more comfortable.

The owners were absolutely lovely, very friendly and always easy to contact. The location is beautiful and peaceful.

If you’re looking for a wonderful place for a family holiday, I can honestly highly recommend it!

16 August 2026
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Reply from Locauto Group - Pisa Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Quick rental process

Quick rental process, nice and professional staff and the car was really nice.

17 August 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Helpdesk was efficient and quick

Helpdesk was efficient and quick, picking up the car straightforward with minimal waiting time, and the returning checks were completed within 15 mins of returning the vehicle. A pain free experience!

14 August 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Great attention.

Great attention.
Good car.

10 August 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Excellent experience

Excellent experience and would highly recommend. Smooth and quick check in, great value for money, cars were in great condition and check out was also smooth. Staff were super friendly and helpful. Would recommend!

16 August 2026
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Reply from Locauto Group - Pisa Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff
The car was very good and what I ordered.
Check in and check out both without delays

16 August 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

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