I have used many car rental companies from Pisa over many years. Locauto have got it together their system, check out, check in, with confirmation emails works. Staff are very good. Having said that I... See more
Company replied

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I have used many car rental companies from Pisa over many years. Locauto have got it together their system, check out, check in, with confirmation emails works. Staff are very good. Having said that I... See more
Company replied
Our Locauto experience at Pisa airport was very good. A bit frustrating to find a long queue at the rental desk, but I suppose that's to be expected at an airport where everyone arrives at the same ti... See more
Company replied
Checkout and checkin were very efficient and easy. We had checked in online in advance with Locauto Smart Checkin, so we could go straight to the car. Our car had 54000 km on the clock so probably we... See more
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Staff were very friendly and helpful. Gave good recommendations based on last rental with them regarding fuel. Very fast process to get car sorted. Outdoor of hours return was easy too
Company replied
Presso l'ufficio Locauto Rent di Pisa Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020421. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.
Piazzale Mario Cobianchi SNC, 56121, Pisa, Pisa / Toscana, Italy

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Really smooth and easy, great experience. Staff spoke English and were friendly and helpful.

Reply from Locauto Group - Pisa Aeroporto
I have used many car rental companies from Pisa over many years. Locauto have got it together their system, check out, check in, with confirmation emails works. Staff are very good. Having said that I have never had a ‘damage’ issue with them and that is the real test.

Reply from Locauto Group - Pisa Aeroporto

Reply from Locauto Group - Pisa Aeroporto
Our Locauto experience at Pisa airport was very good. A bit frustrating to find a long queue at the rental desk, but I suppose that's to be expected at an airport where everyone arrives at the same time. The queue moved quite quickly, especially when Georgio came to the desk. He was quick and efficient at processing the bookings and sped things up considerably. Very happy with our VW Tiguan and the hire price. At the pick up, there was a fair and honest review of the car and notes made of existing knocks and scrapes. We were soon on our way. It was a similar story on our return where we met Georgio again, who quickly examined the vehicle and helped us unload our luggage. He could not have made a better job of looking after customers, and I hope his bosses read this. Would I use Locauto again at Pisa? In a heartbeat.

Reply from Locauto Group - Pisa Aeroporto

Reply from Locauto Group - Pisa Aeroporto
Everything was correct with the car and with the renting rules. Car was clean.

Reply from Locauto Group - Pisa Aeroporto
Excellent and quick pick up and return. Got an upgrade for a very good price. Car almost new. Well done

Reply from Locauto Group - Pisa Aeroporto
We have booked with Locauto directly twice this year. Once in Bologna and once in Pisa. Super easy and speedy! Friendly staff and no extra hidden costs.

Reply from Locauto Group - Pisa Aeroporto
Good service at Pisa airport, easy to find, good quality car, clean and modern. Straight forward honest staff.

Reply from Locauto Group - Pisa Aeroporto
Really professional system for the renting and easy to communicate with. Nice staff. Also nice and clean car.

Reply from Locauto Group - Pisa Aeroporto

Reply from Locauto Group - Pisa Aeroporto

Reply from Locauto Group - Pisa Aeroporto
Staff were very friendly and helpful. Gave good recommendations based on last rental with them regarding fuel. Very fast process to get car sorted. Outdoor of hours return was easy too

Reply from Locauto Group - Pisa Aeroporto

Reply from Locauto Group - Pisa Aeroporto

Reply from Locauto Group - Pisa Aeroporto
The Locauto Group at Pisa Aeroporto was easy to find en the service was good. The staf from Locauto was kind en the delivery of the car was good.

Reply from Locauto Group - Pisa Aeroporto
Booked through Zest. Easy check in even though our delayed flight made us several hours late to collect. There was no upsell pressure at the desk and we got a nice free upgrade. At the lot, the agent gave us time to inspect the car before signing it over and was there with us.
I appreciated this because at some places they just throw the keys at you and say goodbye, then, if you spot anything it's a pain finding anyone.
Return was much the same. The staff were brisk but friendly. I would use Locauto again.

Reply from Locauto Group - Pisa Aeroporto
Seamless check in and check out service and a very good vehicle

Reply from Locauto Group - Pisa Aeroporto
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