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Locauto Group - Alghero AeroportoReviews 

4,069
TrustScore 5 out of 5

4.8

Regione Nuraghe Biancu, 07041 Alghero, Sassari / Sardegna, IT


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See what reviewers are saying

Rated 5 out of 5 stars

I chose this rental company because it doesn't require a credit card. I registered and ordered in advance by sending my details through their app, which partly accelerated the rental of the car. We go... See more

Company replied

Rated 5 out of 5 stars

Excellent experience! I booked the cheapest car category, but I was pleasantly surprised to receive a premium car at no extra cost. Both the pickup and the return process were very fast, smooth, and p... See more

Company replied

Rated 5 out of 5 stars

Everything was perfect from start to finish. The car was clean, reliable, and exactly as described, and the pickup and return process was quick and easy. The staff were friendly and professional, and... See more

Company replied

Rated 5 out of 5 stars

Car rental went smoothly with no hidden costs. We chose the full coverage option. Upon return, we just needed to have a full tank, no car wash required. Highly recommended!

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Alghero Aeroporto Fertilia potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 079999241. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Regione Nuraghe Biancu, 07041, Alghero, Sassari / Sardegna, Italy

  • +39 079999241
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4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(4,069)

57,723 reviews in the last 12 months

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Rated 3 out of 5 stars

Service for collection and delivery at Alghero airport needs improvement

It was a good and reliable car. But organisation to collect and return car requires much more attention and a much better service. The car was clean inside but dirty on the outside and between the doors. Not to be expected from a rental company for a car on which I paid a premium price. Service at this point of collection and delivery at Alghero airport can definitely be improved to make the customer service be of the mininmum expected standard.

5 July 2026
Rated 5 out of 5 stars

The car was clean

The car was clean, the instructions were clear and simple, it was very easy to book and overall perfect experience

27 June 2026
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Reply from Locauto Group - Alghero Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Car rental went smoothly with no hidden…

Car rental went smoothly with no hidden costs. We chose the full coverage option. Upon return, we just needed to have a full tank, no car wash required. Highly recommended!

4 July 2026
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Reply from Locauto Group - Alghero Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Everything was perfect from start to…

Everything was perfect from start to finish. The car was clean, reliable, and exactly as described, and the pickup and return process was quick and easy. The staff were friendly and professional, and I would definitely rent from them again.

3 July 2026
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Reply from Locauto Group - Alghero Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Nice and easy at Alghero airport

Agnieszka at the front desk was of a great assistance and extremely helpful. Also the guys at the parking lot were precise and helpful. Everything went smooth and easy. They made our Alghero experience very nice!

2 July 2026
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Reply from Locauto Group - Alghero Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Best rent out company i have worked so far

I had an excellent experience with Locauto in Alghero. From the moment I arrived at the counter, everything was smooth and efficient. The check-in process was very quick, and I really appreciated that there was absolutely no pressure to purchase additional insurance, unlike many other rental companies that try to push it aggressively.

The return process was just as fast and hassle-free. The young man who handled the vehicle return was extremely polite, professional, and friendly, making the final part of the rental just as pleasant as the beginning.

Overall, it was a great experience from start to finish. I highly recommend Locauto in Alghero and will definitely choose them again in the future. Thank you for the excellent service!

2 July 2026
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Reply from Locauto Group - Alghero Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 4 out of 5 stars

Easy to take

Easy to take, friendly staff, decent car.

1 July 2026
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Reply from Locauto Group - Alghero Aeroporto

Dear Aleksandar,thank you for sharing your experience with Locauto.
We are glad that you enjoyed our service and our friendly staff.
We hope to welcome you back with an even better experience.
Elisa

Rated 5 out of 5 stars

Great experience

No issue with th car, people at the office act professional, price is reasonable

1 July 2026
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Reply from Locauto Group - Alghero Aeroporto

Many thanks, see you soon! Erika

Rated 2 out of 5 stars

Lower vehicle class

I rented a car through the Booking.com application and paid for a VW Polo or a similar vehicle.

However, when I arrived at the Locauto office at Alghero Airport, I was given a similar car with a non-functioning air conditioner. As the outside temperature was around 40°C, I could not accept a vehicle without air conditioning.

After a lengthy discussion, I was provided with a Kia, which belongs to a lower vehicle class than the one I had booked and paid for.

26 June 2026
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Reply from Locauto Group - Alghero Aeroporto

Dear Jovanic,thank you for bringing this to our attention. We are sincerely sorry for the highly frustrating experience you had at our Alghero Airport office, especially given the extreme 40°C weather conditions.
Providing a vehicle with a non-functioning air conditioner is absolutely not the standard of service we aim to deliver, and we completely understand why you could not accept that car. Furthermore, we deeply apologize that the alternative vehicle provided belonged to a lower category than the one you had booked and paid for.
For any further questions you can get in touch with our Customer Service team at the following link:https://portale.locautorent.com/websitecs/cs-home.aspx
We hope you will give us another opportunity to earn your trust back.
Elisa

Rated 5 out of 5 stars

I chose this rental company because I don´t need credit card

I chose this rental company because it doesn't require a credit card. I registered and ordered in advance by sending my details through their app, which partly accelerated the rental of the car. We got a brand new VW Polo, which didn't even have 2000 km on it. We drove 1000 km in a week, we handed over the car without damage, the handover was very fast. I was satisfied with them, I definitely recommend them to you. If we go to Sardinia again, we will definitely use their services. The quality/price ratio is unbeatable.

24 June 2026
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Reply from Locauto Group - Alghero Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Smooth and easy pick up

Smooth and easy pick up, their low fuel return option was very useful for us. Drop off easy too as just have to hand in keys to reception when in a rush! Would recommend.

21 June 2026
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Reply from Locauto Group - Alghero Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

We are very satisfied with both the…

We are very satisfied with both the company and the car. The service was excellent, and the vehicle met all our expectations.

28 June 2026
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Reply from Locauto Group - Alghero Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

All good!

Good experience!

27 June 2026
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Reply from Locauto Group - Alghero Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

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