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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and professional approach, making every interaction pleasant and productive. Many people highlight the outstanding customer service, noting that employees go above and beyond to provide clear explanations and support throughout various processes. The overall service is frequently described as excellent, with consumers appreciating the efficiency, ease, and straightforward nature of their experience. However, some customers were dissatisfied with the company, mentioning that employees lacked basic manners and were very rude on the phone.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Users describe positive interactions with the user experience. Many customers found the application and... See more

Service

Clients share positive opinions on service, with many describing it as brilliant, excellent, and fantastic.... See more

Based on these reviews

Rated 5 out of 5 stars

What made this experience fantastic was Amyfrom Airport cars and Chloe , from my very first query Chloe and Amy was in continuous contact with me. Chloe answered every question perfecty and effectivel... See more

Company replied

Rated 5 out of 5 stars

My experience with Lm operations has been second to none. Chloe guided me through my whole process and made it so smooth and straight forward. Chloe truly gives her undivided attention, she is very... See more

Company replied

Rated 5 out of 5 stars

My experience with LM Operations has been second to none. The whole process was smooth and fast and the team are always so helpful, friendly and professional. Couldn't recommend this crew enough! Go r... See more

Company replied

Rated 5 out of 5 stars

The smoothest finance journey I’ve ever had. From start to finish, the whole process felt clear, supportive, and genuinely customer-focused. I was treated like a person — not just a number. Chloe wa... See more

Company replied

Rated 1 out of 5 stars

Absolute joke of a company!!!! Passing my enquiry on like the chuckle brothers!!! To me, to you, to me, to you!!!! The employees don’t have the basic manners to speak to customers. Very rude on the ph... See more

Company replied

Rated 5 out of 5 stars

I’ve been dealing with LMO for about 4 years now. Was finding it hard to get finance elsewhere and was able to speak to them and come up with an agreement. During a period of ill health and out of wor... See more

Company replied

Rated 5 out of 5 stars

Couldn’t rate this company any higher absolutely lovely to deal with over the phone. My financial circumstances had changed and Vicki was so helpful and understanding in sorting my situation out, whic... See more

Company replied

Rated 5 out of 5 stars

Got my finance on tuesday dealt with a lady called paulina couldnt be anymore helpfull and explained everything from start to finish with great detail

Company replied

Rated 5 out of 5 stars

Delighted to have been accepted and dealt with them. They have a brilliant service and spend time catering for your every question and need. It's very prompt and tailored to suit you. Staff are help... See more

Company replied

Rated 5 out of 5 stars

I found the whole experience extremely easy. I’ve never taken out a loan before and was a little nervous. Everything was straightforward and easy to understand. Any worries I had were put at ease. I w... See more

Company replied

Rated 5 out of 5 stars

Recently dealt with this company to finance a vehicle purchase. I have to be honest and say that the process was pretty straight forward, quick and no hassle at all. The staff there kept in contact... See more

Company replied

Rated 5 out of 5 stars

I spoke to Caitlin on the phone in relation to my car Finance and she was incredibly helpful and made things very clear and concise and she was very friendly and professional. Made the whole process e... See more

Company replied

Rated 5 out of 5 stars

LM operations have been great,friendly,no long drawn out proces and very easy to deal with. I would highly recommend them to any potential customer. Thank ypu for your help.

Company replied

Rated 5 out of 5 stars

I spoke with Chloe , not only was she a delight to deal with but very knowledgeable and helpful came away knowing exactly what I needed to do to get everything sorted.

Company replied

Rated 5 out of 5 stars

Paulina was so helpful. I honestly would not of been able to do the online form without her. She guided me step by step with great patience . Very professional.

Company replied

Rated 5 out of 5 stars

Extremely helpfull staff. Kaitlyn helped me through the signing process as I had made a mistake. I couldn't recommend the more highly and thank you.

Company replied

Rated 5 out of 5 stars

I had a few conversations with staff members at Lmo. Everyone is lovely and spoke to me with the upmost respect. Made everything nice and smooth and were patient with me even though I had 100 question... See more

Company replied

Rated 5 out of 5 stars

Fantastic service Rosie was very capable great manor just very easy the only problem was the interest rate but apart from very easy 👍

Company replied

Rated 5 out of 5 stars

Very professional procedure from start to finish , very secured application and verification process , Paulina discussed everything very well and in detail and guided me through the process . Happy t... See more

Company replied

Rated 5 out of 5 stars

Great experience, spoke to a lovely girl one the phone. So helpful and the application process is very easy.

Company replied

Rated 4 out of 5 stars

The customer service was excellent. I asked many questions, and the staff always happily guided me through the process.

Company replied

Rated 5 out of 5 stars

It has been an easy process. We are delighted with their service and how helpful they have been even I had a minor issue with technology... Thanks

Company replied

Rated 5 out of 5 stars

Dealt with Rosy who was an absolute delight speak with. Overall I could not fault any element of my experience with LM, extremely thorough and highly professional while maintaining a brilliant custome... See more

Company replied

Rated 5 out of 5 stars

Highly professional. My first time taking a car loan and it was a nice experience and pleased with the service!

Company replied

Rated 5 out of 5 stars

Caitlin made the process extremely easy and was super helpful with all my questions regarding finance, super easy process thanks again for everything!

Company replied

Rated 5 out of 5 stars

Helpful and straightforward finance system. Ruth and Paulina were so professional and supportive during the whole process. Thank you 👌 😊 🙏

Company replied

Rated 5 out of 5 stars

Very straight forward conversation with Rosy, thanks very much for your support

Company replied

Rated 5 out of 5 stars

2nd time with lm operations great customer service so quick and easy to deal with

Company replied

Rated 5 out of 5 stars

First time going for finance amazing experience it was daunting going for it but the lady that phoned me made me feel so at ease and made sure I understood everything before answering great experience... See more

Company replied

Rated 5 out of 5 stars

Was brillant compamy to deal with Everythimg was so easy n straight forward n easy to deal with. Lady on phone was so nice. Highly recommend

Company replied

Rated 5 out of 5 stars

Excellent company to deal with , the whole process was very fast , everything done online including signing contracts, was dealing with paulina who was very professional & always available, she simp... See more

Company replied

Rated 5 out of 5 stars

I would like to commend the professional experience i recieved today, everything was explained to me in order to proceed with my purchase, all questions i had were answered efficiently so that I unde... See more

Company replied

Rated 5 out of 5 stars

From start to finish both amy from airport cars and cloe were so helpful and always letting me know what was happening couldn't deal with better

Company replied

Rated 5 out of 5 stars

Absolutely grate to deal with start to finish. Every time I had a problem they solved it straight away

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

LMO is a family-based company that has been established since 2016. We offer motor finance solutions to Car Dealerships, Brokers and Manufacturers. We pride ourselves on providing exceptional service to introducers and customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy interaction and everything…

Easy interaction and everything explained properly and easy understandable. Work quickly too

15 September 2023
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thank you Vincent for your review. We are more than happy to help and look forward to helping you with your car finance needs in future.

Rated 5 out of 5 stars

Very smooth process ,Staffs are very…

Very smooth process ,Staffs are very good

4 September 2023
Unprompted review
Lm Operations logo

Reply from Lm Operations

We are happy to hear about your smooth car finance experience with us. As an organisation, the journey our customers undertake is imperative to us, and your positive comments reinforce this commitment.

Rated 5 out of 5 stars

My interactions with LM were very…

My interactions with LM were very pleasant. I spoke with Laura and she made sure everything is done properly and that I was happy with the service. I would highly recommended them

16 August 2023
Unprompted review
Lm Operations logo

Reply from Lm Operations

Hi George,

Thank you for taking the time to review your experience with LM Operations. We are delighted to hear about your positive experience, and look forward to helping you with your car finance needs in future.

Rated 5 out of 5 stars

Anthony was excellent to deal with

Anthony was excellent to deal with, explained everything clearly and was very helpful.

18 July 2023
Unprompted review
Lm Operations logo

Reply from Lm Operations

Hi,
Thank you for taking the time to leave us this feedback, we appreciate it. We're happy to hear Anthony was excellent to deal with and will pass on your thanks.

Rated 5 out of 5 stars

Very easy to deal with un hassled free

Very easy to deal with and hassled free Mikey was fairy helpful and made everything go well

19 July 2023
Unprompted review
Lm Operations logo

Reply from Lm Operations

Hi Andrew,
Thanks for the 5 star review, we appreciate the feedback. We're happy to hear we were able to offer you a hassle free service. Thanks for choosing LM Operations.

Rated 5 out of 5 stars

Very Easy Process

Very Easy Process, John Paul my advisor took me through it step by step and made it effortless, Very Fast and efficient from start to finish

3 July 2023
Unprompted review
Lm Operations logo

Reply from Lm Operations

Hi Jake,
Thanks for taking the time to leave us feedback, we appreciate it. We'll be sure to pass your thanks on to our advisor. Thanks for choosing LMO

Rated 4 out of 5 stars

Excellent experience with the staff of…

Excellent experience with the staff of LMO friendly and loads of information on what I needed to know

9 June 2023
Unprompted review
Lm Operations logo

Reply from Lm Operations

Hi Alan
Thanks for feedback, we appreciate you taking the time to leave us this review as it helps us to grow. Thanks for choosing LM Operations, if there is anything we can do to improve our services for you, please do let us know.

Rated 5 out of 5 stars

Very responsive and explained…

Very responsive and explained everything clearly . Very helpful.

8 June 2023
Unprompted review
Lm Operations logo

Reply from Lm Operations

Hi Patricia,

Thanks so much for the positive feedback. We're happy to hear we met your expectation, thanks for choosing LM Operations.

Rated 5 out of 5 stars

The whole process was very easy and…

The whole process was very easy and straightforward. I was kept up to date on everything that was going on.
Thanks to James who was helpful throughout.

23 May 2023
Unprompted review
Lm Operations logo

Reply from Lm Operations

Hi Ian,

We appreciate you taking the time to leave us feedback. We're thrilled to hear you had a good experience with us and we'll be sure to pass your thanks on to James.

Rated 5 out of 5 stars

A easy company to deal with

A easy company to deal with. Made the experience pain free and made sure we understood everything in the process. Would definitely deal with them again

3 May 2023
Unprompted review
Lm Operations logo

Reply from Lm Operations

Hi Caoimhe,

Thanks for taking the time to leave us a review. We appreciate the positive feedback and are happy to hear you had a good experience. Thank you!

Rated 5 out of 5 stars

A very big thank you to Katie for help…

A very big thank you to Katie for help and effort to finalize the case,I had an amazing customer service experience.
Thanks again Katie and LM team!

18 April 2023
Unprompted review
Lm Operations logo

Reply from Lm Operations

Hi Ian, Thank you for taking the time to leave us this lovely 5 star review. We're happy to hear Katie was able to help you finalise your case. We appreciate the positive feedback.

Kind regards,
LM Operations

Rated 5 out of 5 stars

amazing service

My expierence with lm operations was great and katie was fantastic to deal with

20 March 2023
Unprompted review
Lm Operations logo

Reply from Lm Operations

Hi Jodie,

Thanks for leaving us a lovely review, we'll make sure Katie hears the positive feedback on her service. Thank you.

LM Operations

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