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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and professional approach, making every interaction pleasant and productive. Many people highlight the outstanding customer service, noting that employees go above and beyond to provide clear explanations and support throughout various processes. The overall service is frequently described as excellent, with consumers appreciating the efficiency, ease, and straightforward nature of their experience. However, some customers were dissatisfied with the company, mentioning that employees lacked basic manners and were very rude on the phone.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Users describe positive interactions with the user experience. Many customers found the application and... See more

Service

Clients share positive opinions on service, with many describing it as brilliant, excellent, and fantastic.... See more

Based on these reviews

Rated 5 out of 5 stars

What made this experience fantastic was Amyfrom Airport cars and Chloe , from my very first query Chloe and Amy was in continuous contact with me. Chloe answered every question perfecty and effectivel... See more

Company replied

Rated 5 out of 5 stars

My experience with Lm operations has been second to none. Chloe guided me through my whole process and made it so smooth and straight forward. Chloe truly gives her undivided attention, she is very... See more

Company replied

Rated 5 out of 5 stars

My experience with LM Operations has been second to none. The whole process was smooth and fast and the team are always so helpful, friendly and professional. Couldn't recommend this crew enough! Go r... See more

Company replied

Rated 5 out of 5 stars

The smoothest finance journey I’ve ever had. From start to finish, the whole process felt clear, supportive, and genuinely customer-focused. I was treated like a person — not just a number. Chloe wa... See more

Company replied

Rated 1 out of 5 stars

Absolute joke of a company!!!! Passing my enquiry on like the chuckle brothers!!! To me, to you, to me, to you!!!! The employees don’t have the basic manners to speak to customers. Very rude on the ph... See more

Company replied

Rated 5 out of 5 stars

I’ve been dealing with LMO for about 4 years now. Was finding it hard to get finance elsewhere and was able to speak to them and come up with an agreement. During a period of ill health and out of wor... See more

Company replied

Rated 5 out of 5 stars

Couldn’t rate this company any higher absolutely lovely to deal with over the phone. My financial circumstances had changed and Vicki was so helpful and understanding in sorting my situation out, whic... See more

Company replied

Rated 5 out of 5 stars

Got my finance on tuesday dealt with a lady called paulina couldnt be anymore helpfull and explained everything from start to finish with great detail

Company replied

Rated 5 out of 5 stars

Delighted to have been accepted and dealt with them. They have a brilliant service and spend time catering for your every question and need. It's very prompt and tailored to suit you. Staff are help... See more

Company replied

Rated 5 out of 5 stars

I found the whole experience extremely easy. I’ve never taken out a loan before and was a little nervous. Everything was straightforward and easy to understand. Any worries I had were put at ease. I w... See more

Company replied

Rated 5 out of 5 stars

Recently dealt with this company to finance a vehicle purchase. I have to be honest and say that the process was pretty straight forward, quick and no hassle at all. The staff there kept in contact... See more

Company replied

Rated 5 out of 5 stars

I spoke to Caitlin on the phone in relation to my car Finance and she was incredibly helpful and made things very clear and concise and she was very friendly and professional. Made the whole process e... See more

Company replied

Rated 5 out of 5 stars

LM operations have been great,friendly,no long drawn out proces and very easy to deal with. I would highly recommend them to any potential customer. Thank ypu for your help.

Company replied

Rated 5 out of 5 stars

I spoke with Chloe , not only was she a delight to deal with but very knowledgeable and helpful came away knowing exactly what I needed to do to get everything sorted.

Company replied

Rated 5 out of 5 stars

Paulina was so helpful. I honestly would not of been able to do the online form without her. She guided me step by step with great patience . Very professional.

Company replied

Rated 5 out of 5 stars

Extremely helpfull staff. Kaitlyn helped me through the signing process as I had made a mistake. I couldn't recommend the more highly and thank you.

Company replied

Rated 5 out of 5 stars

I had a few conversations with staff members at Lmo. Everyone is lovely and spoke to me with the upmost respect. Made everything nice and smooth and were patient with me even though I had 100 question... See more

Company replied

Rated 5 out of 5 stars

Fantastic service Rosie was very capable great manor just very easy the only problem was the interest rate but apart from very easy 👍

Company replied

Rated 5 out of 5 stars

Very professional procedure from start to finish , very secured application and verification process , Paulina discussed everything very well and in detail and guided me through the process . Happy t... See more

Company replied

Rated 5 out of 5 stars

Great experience, spoke to a lovely girl one the phone. So helpful and the application process is very easy.

Company replied

Rated 4 out of 5 stars

The customer service was excellent. I asked many questions, and the staff always happily guided me through the process.

Company replied

Rated 5 out of 5 stars

It has been an easy process. We are delighted with their service and how helpful they have been even I had a minor issue with technology... Thanks

Company replied

Rated 5 out of 5 stars

Dealt with Rosy who was an absolute delight speak with. Overall I could not fault any element of my experience with LM, extremely thorough and highly professional while maintaining a brilliant custome... See more

Company replied

Rated 5 out of 5 stars

Highly professional. My first time taking a car loan and it was a nice experience and pleased with the service!

Company replied

Rated 5 out of 5 stars

Caitlin made the process extremely easy and was super helpful with all my questions regarding finance, super easy process thanks again for everything!

Company replied

Rated 5 out of 5 stars

Helpful and straightforward finance system. Ruth and Paulina were so professional and supportive during the whole process. Thank you 👌 😊 🙏

Company replied

Rated 5 out of 5 stars

Very straight forward conversation with Rosy, thanks very much for your support

Company replied

Rated 5 out of 5 stars

2nd time with lm operations great customer service so quick and easy to deal with

Company replied

Rated 5 out of 5 stars

First time going for finance amazing experience it was daunting going for it but the lady that phoned me made me feel so at ease and made sure I understood everything before answering great experience... See more

Company replied

Rated 5 out of 5 stars

Was brillant compamy to deal with Everythimg was so easy n straight forward n easy to deal with. Lady on phone was so nice. Highly recommend

Company replied

Rated 5 out of 5 stars

Excellent company to deal with , the whole process was very fast , everything done online including signing contracts, was dealing with paulina who was very professional & always available, she simp... See more

Company replied

Rated 5 out of 5 stars

I would like to commend the professional experience i recieved today, everything was explained to me in order to proceed with my purchase, all questions i had were answered efficiently so that I unde... See more

Company replied

Rated 5 out of 5 stars

From start to finish both amy from airport cars and cloe were so helpful and always letting me know what was happening couldn't deal with better

Company replied

Rated 5 out of 5 stars

Absolutely grate to deal with start to finish. Every time I had a problem they solved it straight away

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

LMO is a family-based company that has been established since 2016. We offer motor finance solutions to Car Dealerships, Brokers and Manufacturers. We pride ourselves on providing exceptional service to introducers and customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and straightforward finance…

Helpful and straightforward finance system. Ruth and Paulina were so professional and supportive during the whole process. Thank you 👌 😊 🙏

27 January 2026
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thank you for taking the time to leave a review. We’re really pleased to hear you found the finance process clear and straightforward. It's great to see that our professionalism and support made such a positive difference.

Rated 5 out of 5 stars

Caitlin made the process extremely easy…

Caitlin made the process extremely easy and was super helpful with all my questions regarding finance, super easy process thanks again for everything!

21 January 2026
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thank you so much for your lovely feedback! 😊 We’re really pleased to hear that Caitlin ensured everything was straightforward and took the time to answer all your questions.

Rated 5 out of 5 stars

Dealt with Rosy who was an absolute…

Dealt with Rosy who was an absolute delight speak with. Overall I could not fault any element of my experience with LM, extremely thorough and highly professional while maintaining a brilliant customer focused attitude.

2 January 2026
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that Rosy made such a positive impression and that you found the whole experience thorough, professional, and customer-focused. We’ll be sure to pass on your kind words to her — they’ll be very much appreciated!

Rated 5 out of 5 stars

It's really essey process ,,

It's really essey process ,,, customer service really great ,, thanx

9 January 2026
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thank you so much, Antar! 😊 We’re really glad to hear you found the process easy and the customer service great. We appreciate you taking the time to leave your feedback — thanks again!

Rated 5 out of 5 stars

Delighted to have been accepted and…

Delighted to have been accepted and dealt with them.
They have a brilliant service and spend time catering for your every question and need.
It's very prompt and tailored to suit you. Staff are helpful and very friendly. I would have no problem in recommending them to future clients.

7 December 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thanks for the kind words, Ronan 🙂. We're over the moon to see that you felt supported and helped, and look forward to supporting you in future.

Rated 5 out of 5 stars

Very straight forward conversation with…

Very straight forward conversation with Rosy, thanks very much for your support

10 December 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thanks for taking the time to leave a five-star review Adrian. We're happy to see that you got what you needed in a straightforward manner, and are on hand if you need any support in future.

Rated 5 out of 5 stars

Highly professional

Highly professional. My first time taking a car loan and it was a nice experience and pleased with the service!

10 December 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

It's great to see that you chose LM Operations for your first car loan, and that you enjoyed the experience and service. We aim to make car finance easy for our customers, and your review confirms this.

Rated 5 out of 5 stars

Customer Service

I spoke with Chloe , not only was she a delight to deal with but very knowledgeable and helpful came away knowing exactly what I needed to do to get everything sorted.

3 December 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thank you for a great review Peter. Chloe is an asset to our team, and we'll be sure to pass on your kind words. If there's anything else we can help with, just get in touch.

Rated 5 out of 5 stars

My experience with LM Operations has…

My experience with LM Operations has been second to none. The whole process was smooth and fast and the team are always so helpful, friendly and professional. Couldn't recommend this crew enough! Go raibh mile maith agat!

18 November 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thank you for your kind words Dylan! It's fantastic to see that the process was smooth and our team helped you every step of the way. Happy driving ☺️.

Rated 5 out of 5 stars

It has been an easy process

It has been an easy process. We are delighted with their service and how helpful they have been even I had a minor issue with technology... Thanks

14 November 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thank you so much for your kind words! 😊 We’re delighted to hear the process was easy and that our team was able to help, even when you ran into a small tech issue. We really appreciate your feedback and are so glad you’re happy with the service!

Rated 5 out of 5 stars

2nd time with lm operations great…

2nd time with lm operations great customer service so quick and easy to deal with

13 November 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thanks so much, Claire! 😊 We’re thrilled to have you back with us and delighted to hear that you found the service quick, easy, and friendly the second time around too. We really appreciate your continued trust in LM Operations!

Rated 5 out of 5 stars

My experience with Lm operations has…

My experience with Lm operations has been second to none. Chloe guided me through my whole process and made it so smooth and straight forward.
Chloe truly gives her undivided attention, she is very helpful with any questions or information going above and beyond, Chloe is a fantastic asset to the company.
Thank you Chloe I really appreciate all you did for me.

4 November 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thank you for your kind words Bronagh. It's great to see that Chloe guided you through the process, and make things as easy as possible. We'll be sure to pass on your fantastic review.

If there's anything else we can help with, just reach out.

Rated 5 out of 5 stars

Excellent service

I would like to commend the professional experience i recieved today, everything was explained to me in order to proceed with my purchase, all questions i had were answered efficiently so that I understood, it was a great experience with such professional and honest and direct customer service and I would highly recommend lm operations, in respect customer service and finance. Flexible payment plans included with weekly or monthly payment plans which are very welcomed by me.

20 October 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that you had such a positive experience with LM Operations and that everything was explained clearly throughout your purchase. It’s great to know our team’s honest and professional approach, along with our flexible payment options, made things easier for you. We truly appreciate your recommendation and kind words!

Rated 5 out of 5 stars

Very helpful and easy

17 October 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thanks so much for your feedback! 😊 We’re really happy to hear you found the process helpful and easy. We appreciate you taking the time to share your experience with LM Operations!

Rated 5 out of 5 stars

LM operations have been excellent

LM operations have been great,friendly,no long drawn out proces and very easy to deal with.
I would highly recommend them to any potential customer.
Thank ypu for your help.

17 October 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thank you so much, Louis! 😊 We’re really glad to hear you found the process simple and straightforward, and that our team made things easy from start to finish. Your kind words and recommendation mean a lot to us — we truly appreciate your feedback!

Rated 4 out of 5 stars

The customer service was excellent

The customer service was excellent. I asked many questions, and the staff always happily guided me through the process.

15 October 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thank you so much, Ada! 😊 We’re delighted to hear you had such a positive experience and that our team was happy to guide you through every step. We really appreciate your kind words and the time you took to share your feedback!

Rated 5 out of 5 stars

Caitlin was fantastic

I spoke to Caitlin on the phone in relation to my car Finance and she was incredibly helpful and made things very clear and concise and she was very friendly and professional. Made the whole process extremely easy.

24 September 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

Hi Kate.

Thank you for sharing such lovely feedback. We’re so pleased to hear that Caitlin made the process clear and stress-free for you, and that her friendly, professional approach helped everything feel easy. We’ll make sure your comments are passed on to her – she’ll be delighted to know she had such a positive impact on your experience.

Kind regards,
LM Operations

Rated 5 out of 5 stars

Fantastic service Rosie was very…

Fantastic service Rosie was very capable great manor just very easy the only problem was the interest rate but apart from very easy 👍

10 July 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

Hi Michael,

Thank you for leaving such a positive review! We pride ourselves on our service, and Rosy is a great example of this commitment.
If you have any questions or need support in future, we're just a phone call away.

Kind regards,
LM Operations

Rated 5 out of 5 stars

5 stars 🌟

I had a few conversations with staff members at Lmo. Everyone is lovely and spoke to me with the upmost respect. Made everything nice and smooth and were patient with me even though I had 100 questions.thanks again and big thanks to rosy

7 July 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

Hi Trevor,

We're delighted to hear that you felt respected and listened to. Rosy is a credit to the team, and we'll be sure to pass on your kind words 😊.

Enjoy your car!

Kind regards,
LM Operations

Rated 5 out of 5 stars

From the start of the application to…

From the start of the application to the end of the processeveryone was very helpful, would highly recommend

27 June 2025
Unprompted review
Lm Operations logo

Reply from Lm Operations

Thank you for your five-star review! Our hands-on approach ensures all your queries are met, and you aren't left facing finance alone. It's great to see that the process was smooth and helpful. If there's any support you need from us in future, just reach out.

Kind regards,
LM Operations

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