Having been a customer with Lloyds Bank for many years, I was pleasantly surprised to learn that they provided car insurance. Even more so that I found them on a comparison site! From start to finish,... See more
Company replied
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Review summary
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Reviews shaping this summary
We made the decision to have a home insurance policy when the Mortgage Advisor had explained everything to us in a very clear manner. Katie was very helpful and eager to assist us and responded to all... See more
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We have been using the the same home insurance provider for very many years and have never ever made a claim. This years policy from them was nearly £300 more than previously. As we have a Lloyds cred... See more
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I found the experience and decision very quick. The offer was the same price as my insurance last year. I do not understand why insurers do not usually offer more than 10 years no claims bonus. Lloy... See more
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Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
7K reviews
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Reply from Lloyds Bank Insurance
Hello Jannette,
Thanks for taking the time to leave us a review.
I'm really pleased to see that our online process was easy and the price good. We are also glad you could upload your document.
Have a great day!
Chloe
Lloyds Motor Insurance Team
Reply from Lloyds Bank Insurance
Hello William,
Thanks for taking the time to leave us a review.
I'm really pleased to see that our service was easy to use and provided great value for the money.
Have a great day!
Chloe
Lloyds Motor Insurance Team
Reply from Lloyds Bank Insurance
Hi Garry,
We are very happy to hear that our service provided you with a quick and convenient solution, offering a great sense of relief. Thanks for your feedback.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Customer Service issue
I have had to make a claim for a damaged windscreen and was referred to Autoglass on your claims portal. The process seemed fairly easy so we were fairly pleased and, received in return a notification from Autoglass stating that our order was in process and, we would receive an appointment shortly. 24 hours later and no contact, we called Autoglass for an update. Our call was answered by Monai who far from being helpful showed complete distain for our call and, lacked every care and consideration for her customer. She advised us that more payment was required without qualifying what this related to with any conviction or facts - leading me to believe I was being subject to some sort of scam. She quoted amounts ranging from £82.90 plus VAT to £192 failing to give a full explanation of what this referred to. She advised me that a call had been made to me yesterday about the appointment - this person being known as Ben but did not advise when or, what number was called. Since I have not heard from Ben or have any record of a missed call I assume that this is a mistake at best and a lie at worse! The purpose of the call was allegedly to advise me that the replacement of my windscreen would need to be done in Branch - I wonder what would have happened if I had not called to make an enquiry in the first place? I have now booked an appointment regrettably some two weeks away being the nearest date when I am able to take my vehicle in for a fix. What a pity that my holiday to Scotland due to commence this weekend will be viewed through a cracked windscreen. Hardly a good service eh! I would like a copy of my recorded telephone call with Monai, at Autoglass and, will be referring this matter further. This is clearly not what I expected from your service or, your appointed agents.
28 April 2026
Unprompted review
Reply from Lloyds Bank Insurance
I am so sorry to hear this has happened. So we can help further I have requested some details from you so we can locate your policy.
TOTALLY HELPFUL AND PROFESSIONAL
4 February 2026
Reply from Lloyds Bank Insurance
Hi Alan,
We're happy to hear that our team was helpful and professional. We appreciate your positive feedback and thank you for sharing.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi James,
Thanks for leaving such a great review!
I'm glad to see buying your Lloyds policy was straightforward - this is what we like to see.
Hope you have a great day.
Emma
Lloyds Bank Motor Insurance
Car Insurance It was very easy to arrange my car…
It was very easy to arrange my car insurance online. Good price too.
23 April 2026
Reply from Lloyds Bank Insurance
Hi Ann,
Thanks for taking the time to leave us a review!
I'm glad to hear we offered you a good price & the quote was easy to set up.
Have a lovely day!
Emma
Lloyds Bank Motor Insurance
Easy to complete for quote....
Easy, intuitive to follow and complete.
Excellent price quote.
Good options for additional cover.
Saved £300 over my renewal quote!
28 April 2026
Reply from Lloyds Bank Insurance
Hello [first name]
Thanks for taking the time to leave us a review.
I'm glad to see we were competitive with our quote & it was easy to set up.
Thanks for choosing us!
Emma
Lloyds Bank Motor Insurance
Friendly and kind and are very informed…
Friendly and kind and are very informed about insurance and how it works
14 April 2026
Reply from Lloyds Bank Insurance
Hello Vanessa,
Thanks for leaving such a lovely review!
I'm glad to see you're happy with buying a policy & the information was informative.
Hope you have a great day.
Emma
Lloyds Bank Motor Insurance
Looks like a good quality insurance
Looks like a good quality insurance, easy to navigate, add details. Just a little more expensive than I would have liked.
17 April 2026
Reply from Lloyds Bank Insurance
Hi Karen,
I'm sorry to hear the quote you received was expensive.
We do offer the best price based on our details, but I'm glad you found the quote easy to navigate.
Emma.
Lloyds Bank Motor Insurance
Needed to call about a new claim on…
Needed to call about a new claim on Friday evening only to be told closed until Monday. Which was extremely unhelpful called out of hours and he didn’t know what to do . Got cut off and sorted it ourselves
24 April 2026
Reply from Lloyds Bank Insurance
Hi Alison,
Thanks for taking the time to leave your feedback. I'm sorry you're not happy with not been able to report a claim.
We do have an out of hours service if your car needs to be recovered, but if not, you can report a claim online or call our Claims Team between the opening hours.
Thanks,
Emma.
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi Jacqueline,
We're happy to hear that you were satisfied with your previous insurance experience. Thank you for your positive feedback and your time.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Very well explained online.
27 April 2026
Reply from Lloyds Bank Insurance
Hi Suresh,
Thanks for taking the time to leave us a review.
I'm glad to see you're happy with the process of buying a policy with us.
Thanks for choosing us!
Emma
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi Kenneth,
We're glad you found our quoting process fast and our service great. Thank you for your positive feedback; we appreciate it.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Good staff very helpful and friendly…
Good staff very helpful and friendly been with Lloyds for a very long time
21 April 2026
Reply from Lloyds Bank Insurance
Hi David,
We're happy to hear that our helpful and friendly staff have consistently met your needs throughout your long relationship with us. Thank you!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
I had a query which was dealt promptly…
I had a query which was dealt promptly and positively.
11 April 2026
Reply from Lloyds Bank Insurance
Hello Prashant,
Thanks for taking the time to leave us a review.
I'm glad to hear your query was dealt with promptly.
Have a lovely day!
Emma
Lloyds Bank Motor Insurance
It 's trustfull.
Decided to have an insurance with Lloyds bank as Matthew explained and showed me what choice I could make. Sounded very good to change over my insurance to Lloyds bank.
27 April 2026
Reply from Lloyds Bank Insurance
Hi Jean-Marie,
We're happy to hear that the choices available were well-explained and that you had a positive experience. Thank you for sharing your feedback; we appreciate you choosing us for your insurance needs.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
I found it very easy
I found it very easy to swap insurance to Lloyds and they were a £100 cheeper than the last company which was even better
17 April 2026
Reply from Lloyds Bank Insurance
Hi Anne,
We love to see feedback like yours - thanks for letting us know.
I'm really pleased to see that it was easy to join us & we were competitive for you.
Thanks for choosing us!
Emma
Lloyds Bank Motor Insurance
Quick & easy
27 April 2026
Reply from Lloyds Bank Insurance
Hello Jon,
Thanks for taking the time to leave us a review.
I'm glad to see buying your Lloyds policy was quick & easy.
Hope you have a great day.
Emma
Lloyds Bank Motor Insurance
Price and ease of use
17 April 2026
Reply from Lloyds Bank Insurance
Hello Denis,
Thanks for leaving such a great review!
I'm glad to see buying your Lloyds policy was easy & the price was competitive - this is what we like to see.
Hope you have a great day.
Emma
Lloyds Bank Motor Insurance
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