Our ceiling collapsed due to a leak, and caused considerable damage to our property. We have sold our home and we're due to complete imminently. Despite having had contents and buildings insurance for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more
Company replied
It was so easy to start a policy. The online questions were all relevant not like some companies which seem to ask pointless questions. Price was not the cheapest but is good value for the cover provi... See more
Company replied
Quick service, fast quote with everything explained to me clearly. I could see the level of cover, contents that were covered, and the costs in detail in order to make my decision to accept Lloyds B... See more
Company replied
Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best price with all what I needed
Best price with all what I needed, upgraded from silver to gold cover for just a few more pounds
20 July 2026
Reply from Lloyds Bank Insurance
Hello Teresa.
We love to see feedback like yours - thanks for letting us know.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Very straight forward and were not…
Very straight forward and were not tying to buy another product from you
4 July 2026
Reply from Lloyds Bank Insurance
Hello Felicity.
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Abdul was very patient i felt very…
Abdul was very patient i felt very comfortable talking to him i do get very nervous
21 July 2026
Reply from Lloyds Bank Insurance
Hi,
We're so pleased to hear that you felt comfortable and that our team member was patient with you. Thank you for sharing your positive experience.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Very easy web site to navigate
Very easy web site to navigate. Very good prices and the app is easy to use. Had to change number plates for private plates which was super easy and updated that same day
25 July 2026
Reply from Lloyds Bank Insurance
Hello.
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
New home insurance
Just the ease of going through the questions and filling out the quote forms.
4 August 2026
Reply from Lloyds Bank Insurance
Hi,
We're so glad you found our quoting process easy and straightforward. We appreciate your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Home insurance …
I arranged house and contents insurance with Lloyds. Didn’t read the closing info properly, expected a confirmation email. I therefore assumed I had not done it correctly so I did it all again; this time reading the final paragraph and realising my mistake! A very patient person sorted it out for me, cancelled one of my 2 policies.
21 July 2026
Reply from Lloyds Bank Insurance
Hi Susan,
We appreciate you sharing your experience with us. We understand how easily such a situation can occur, and we are glad our team was able to assist you promptly in resolving the duplicate policy. Your feedback helps us improve our processes.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Have not received documents yet.
22 July 2026
Reply from Lloyds Bank Insurance
Hello Mr Francis.
I'm very sorry that you haven't received your policy documents. I have emailed you directly with regards to this, so please check your email inbox. Thanks.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
The price was competitive and the…
The price was competitive and the system was easy to use
26 July 2026
Reply from Lloyds Bank Insurance
Hi Christopher,
We're so pleased to hear that you found our system easy to use and that you were happy with the competitive price. Thank you for your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hello Wai.
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Easy to navigate all screens.
Easy to navigate all screens.
Only concern is should I ever have to make a claim.
Would be better to talk with a real person.
Hopefully this will not occur.
22 July 2026
Reply from Lloyds Bank Insurance
Hello Keith.
Thanks for taking the time to leave us a review.
I hope that you never have to make a claim, but should that situation arise, you can call our Claims Team directly. You'll find their telephone number on your Policy Schedule document, which is available to view under the documents section of your online account.
Thanks for choosing us.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Reply from Lloyds Bank Insurance
Hi Jasper
Thanks for taking the time to review us!
Have a lovely afternoon.
Lesley
Lloyds Bank Car Insurance
Not easy to change address
I wanted to stay with Lloyds as I was moving to a new apartment.
After searching for the function to ‘move to a new address’, I gave up and terminated my original policy and then started a new policy.
Perhaps I should have looked for an alternative provider, but other than the above, I’m happy with Lloyd’s.
30 July 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi John
Thank you for leaving a review and I'm sorry that it's not been a positive experience. I've sent a request for more information so I can take a closer look into this for you.
Lesley
Lloyds Bank Motor Insurance
it is a very good insurance company
4 August 2026
Reply from Lloyds Bank Insurance
HI Ivan
Thanks for taking the time to leave us a review.
Have a lovely afternoon.
Lesley
Lloyds Bank Motor Insurance
Helpful The
The person zi spoke to gave me all the answers to my questions. She went on to explain the benefits of having good insurance. The price was also very good much lower than my previous one.
24 July 2026
Reply from Lloyds Bank Insurance
Hi Cheryl,
Thanks for taking the time to leave us your feedback.
It's great to hear you're satisfied with the price and benefits of the cover, and also support offered by Zi
Thanks for choosing us and take care.
Liam- Lloyds Pet Insurance
Easy online experience
Easy online experience, giving me all the options I need too make the right choice
21 July 2026
Reply from Lloyds Bank Insurance
Hi Glenn
We love to see feedback like yours - thank you.
Have a lovely afternoon.
Lesley
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi Mr Syed
Thanks for taking the time to leave us a review.
Have a lovely day.
Lesley
Lloyds Bank Motor Insurance
Good price and easy to process.
27 July 2026
Reply from Lloyds Bank Insurance
Hi Paul
We love to see feedback like yours - thank you.
Thanks for choosing us!
Lesley
Lloyds Bank Motor Insurance
The staff showed me good customer…
The staff showed me good customer service and care and patience in helping to navigate using online banking cancellation of my previous insurance
31 July 2026
Reply from Lloyds Bank Insurance
Hi,
We're delighted to hear that our team provided you with excellent customer service, care, and patience. It's wonderful to know they helped you navigate online banking for your insurance cancellation.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
I have very nice experience with this…
I have very nice experience with this insurance company
4 August 2026
Reply from Lloyds Bank Insurance
Hi Florin
Thanks for taking the time to leave us a review.
Thanks for choosing us!
Lesley
Lloyds Bank Motor Insurance
Car insurance I found the insurance policy fitted my…
I found the insurance policy fitted my current situation and the price was within my budget.
22 July 2026
Reply from Lloyds Bank Insurance
Hello Keith,
Thanks for taking the time to leave us a review. I'm really pleased to see that you've found a policy suited for you.
Thanks for choosing us.
Kennedy,
Lloyds Bank Motor Insurance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.