Our ceiling collapsed due to a leak, and caused considerable damage to our property. We have sold our home and we're due to complete imminently. Despite having had contents and buildings insurance for... See more
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Review summary
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Reviews shaping this summary
The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more
Company replied
It was so easy to start a policy. The online questions were all relevant not like some companies which seem to ask pointless questions. Price was not the cheapest but is good value for the cover provi... See more
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Quick service, fast quote with everything explained to me clearly. I could see the level of cover, contents that were covered, and the costs in detail in order to make my decision to accept Lloyds B... See more
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Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Lloyds Bank Insurance
Hi Sharon,
We're so pleased to hear that you found our service helpful and that you felt no pressure during your experience with us. Thank you for sharing your positive feedback!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Arnold who talk me through everything…
Arnold who talk me through everything was great very patient with me and very helpful as it was my first time talking out insurance.
31 July 2026
Reply from Lloyds Bank Insurance
Hi Julie,
We're so pleased to hear that our team member was patient and helpful, especially as it was your first time discussing insurance. Thank you for sharing your positive experience!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Our ceiling collapsed due to a leak
Our ceiling collapsed due to a leak, and caused considerable damage to our property. We have sold our home and we're due to complete imminently. Despite having had contents and buildings insurance for 10 years, I have never claimed and was really worried about the process but it was seamless. Every advisor we spoke to was competent and personable. Within a week, our claim was settled, with repairs booked in and our property sale remaining on track. I really, cannot thank the kindness and professionalism of everyone I spoke to whilst dealing with this claim. What was such a difficult period was made so much easier by their guidance and support. Customer for life! Thank you.
31 July 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Baxter,
We are truly grateful for your incredibly kind words and for sharing your experience with us. It means a great deal to know that we were able to provide seamless support during such a challenging time, especially with your property sale on the horizon. We are so pleased that our team's professionalism and guidance helped alleviate your worries and kept everything on track. We value your loyalty and are delighted to have you as a customer for life. Thank you for your wonderful feedback.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Jennifer,
We're so pleased to hear that you found our service both efficient and cost-effective. Thank you for sharing your positive experience with us!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
There price
22 July 2026
Reply from Lloyds Bank Insurance
Hello there
Thanks for taking the time to leave us a review.
We're really pleased to know that you're satisfied with the price!
We hope you have a lovely day.
Katie
Lloyds Bank Motor Insurance
A competitiveHome Gold home insurance
A competitive home insurance, and the easiest experience online, something I usually dread. Thank you
31 July 2026
Reply from Lloyds Bank Insurance
Hi Anthony,
We are so glad to hear that you found our online experience easy and that you are happy with your competitive home insurance. Thank you for your kind words!
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Brad,
We're so pleased to hear that your advisor was very thorough and helpful. Thank you for your positive feedback.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
Easy to insure house and one car but not the other
Easy to insure house and one car, but Lloyds would not accept my wife as policyholder on other car despite having 15 yrs NCD and having been policyholder with previous insurer. Lloyds unable to explain why. As a matter of interest she subsequently took out comparable insurance with a competitor at a much lower price.
20 July 2026
Reply from Lloyds Bank Insurance
Hello David
Thanks for taking the time to leave us a review and I'm very sorry that we were unable to provide cover for your wife as a policyholder.
As an insurer, we don’t cover every type of vehicle or every type of driver. This is due to our own risk assessment based on the details provided, as mentioned in our email response. We apologise that we were unable to override that outcome but we're glad to hear that alternative cover has been successfully arranged.
We hope you have a lovely day!
Katie
Lloyds Bank Motor Insurance
Great policy, reasonable price.
Was about renew my policy with my previous provider when i saw a Lloyds insurance advert online. Being a little curious i had a look what was on offer. Turned out it was really good insurance, with a very reasonable quote, plus i could pay with 12 monthly instalments at no extra cost.
17 July 2026
Reply from Lloyds Bank Insurance
Hi Jasmine,
We're so pleased to hear that you found our insurance offering to be really good value, especially with the convenience of monthly installments at no extra cost. Thank you for considering us.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Excellent website.…
Excellent website with easy to follow instructions. I needed to speak to someone about a medical query - contact was easy and a reply very promptly received.
20 July 2026
Reply from Lloyds Bank Insurance
Hello Janice
Thanks for taking the time to leave us a review.
We're really pleased to hear that the website was easy to navigate and you were satisfied with the quick service!
Hope you have a lovely day.
Katie
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi Ann,
We are pleased to hear you found our side easy to use and the details were clear. We appreciate your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Patricia,
We are delighted to hear you found the process very simple. Thank you for your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi Paul,
We're so pleased to hear that you found the process of getting a quote and agreeing to the terms easy.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hello.
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Reply from Lloyds Bank Insurance
Hello Robert.
We love to see feedback like yours - thanks for letting us know.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Very easy to get a quote
22 July 2026
Reply from Lloyds Bank Insurance
Hi Ian,
We're happy to hear that getting a quote was a straightforward process for you. We appreciate your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hello.
We love to see feedback like yours - thank you.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
My experience is great because they are…
My experience is great because they are really helpful. The company is doing well for their good advice.
17 July 2026
Reply from Lloyds Bank Insurance
Hi Sarah,
We are so pleased to hear that you found our advice helpful. Thank you for sharing your positive experience with us.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hi David,
We are so pleased to hear that our service was both swift and dependable for you.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Reply from Lloyds Bank Insurance
Hello Clive.
I'm really pleased to see that you're so happy with your policy. Thanks.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
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