Livi Reviews 

1,385
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and speed of booking appointments, often securing consultations on the same or next day, which many find significantly more convenient than traditional methods. People consistently praise the doctors for being professional, helpful, knowledgeable, and empathetic, providing excellent advice and efficient service. Reviewers appreciate the overall efficiency and convenience, making it a highly recommended option for quick and accessible medical consultations. However, some people mentioned difficulties with appointment availability, with some finding only inconvenient slots or no appointments for several days. A few other people also felt that there were occasional delays in call times, or appointments were unexpectedly rescheduled or even missed by the GP, leading to frustration.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising its accessibility, efficiency, and convenience for... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising the doctors, consultants, and... See more

Booking process

Reviewers mention positive feedback about the booking process, often highlighting its ease and efficiency in... See more

User experience

Customers had positive experiences with user experience, consistently finding the app easy, quick, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and understanding of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the... See more

Rated 4 out of 5 stars

Needed to speak to a GP to seek advice following a hospital visit. Lovely GP - very attentive, helpful and gave good advice. Had to quickly review quite a bit of information in addition. 5/5 for t... See more

Rated 4 out of 5 stars

It was lovely to finally get to speak to a Dr online but I hated the previous try which required me to key in a pin given an hour before…it timed me out and did not renew the pin This time I did no... See more

Rated 4 out of 5 stars

After failing to get an appointment time on my first attempt I tried very early in the morning and was given a next day call. Doctor was helpful and responsive, gave me a prescription and good advice.... See more


Company details

  1. Health & Medical

Written by the company

Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,385)

128 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to use App

Very easy to use App, convenient and expert help. To top it all had video call within 24 hours and all without leaving home.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

I always use Livi

I always use Livi
They’re polite well informed and I never have to wait long. Highly recommend
My own doctors always say appointments are full & offer me an appointment two weeks later

21 January 2026
Unprompted review
Rated 4 out of 5 stars

A very good alternative to a Surgery long waiting appointment

I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the following day instead of having to wait for nearly 3 weeks! This saved me a lot of anxiety as I wanted to have some explanation about an abnormal blood test result.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

GP didn't turn up

Waited an hour, GP didnt attend. No response from the support line. Very poor service. I shall be complaining to the appropriate regulator and my GP.

2 January 2026
Unprompted review
Rated 4 out of 5 stars

Prescription review

My first appointment was cancelled and not sure why. Luckily it was not urgent but managed to get another one with in a few days. Doctor was polite and helpful.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Appointment within 24 hours. Really felt was being listened to. Received a call from dr following day to check I’d followed up on next steps.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient service

Very efficient service. Booking was easy and the appointment happened the following day. The Doctor video called me exactly on time, listened well and was very reassuring and insightful. She prescribed medication which was available moments later, at my local Pharmacy. I would definitely recommend Livi

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Although the call was slightly later than booked time.., the doctor took the time to go through my issues.. reviewed these against a recent blood test.., explained health problems I have.. and advised on one I didn’t know I had as my doctors hadn’t contacted me

20 December 2025
Unprompted review
Rated 4 out of 5 stars

Mostly a great service.

The GPs that are in the service are great. And only short waiting times. However, I have been cancelled a couple of times as, presumably, clinics were running over. This wasted me considerable time waiting for the appointment only for it to be cancelled. But when I’ve got through, it’s been fine. My suggestion is to book an early appointment.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Got an appointment straight away and…

Got an appointment straight away and the doctor passed the information on to my surgery so that I could get things resolved. This was a great help as you cannot get an appointment at my surgery due to having to call on the on day and not being able to get through

12 December 2025
Unprompted review

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