Livi Reviews 

1,385
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and speed of booking appointments, often securing consultations on the same or next day, which many find significantly more convenient than traditional methods. People consistently praise the doctors for being professional, helpful, knowledgeable, and empathetic, providing excellent advice and efficient service. Reviewers appreciate the overall efficiency and convenience, making it a highly recommended option for quick and accessible medical consultations. However, some people mentioned difficulties with appointment availability, with some finding only inconvenient slots or no appointments for several days. A few other people also felt that there were occasional delays in call times, or appointments were unexpectedly rescheduled or even missed by the GP, leading to frustration.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising its accessibility, efficiency, and convenience for... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising the doctors, consultants, and... See more

Booking process

Reviewers mention positive feedback about the booking process, often highlighting its ease and efficiency in... See more

User experience

Customers had positive experiences with user experience, consistently finding the app easy, quick, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and understanding of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the... See more

Rated 4 out of 5 stars

Needed to speak to a GP to seek advice following a hospital visit. Lovely GP - very attentive, helpful and gave good advice. Had to quickly review quite a bit of information in addition. 5/5 for t... See more

Rated 4 out of 5 stars

It was lovely to finally get to speak to a Dr online but I hated the previous try which required me to key in a pin given an hour before…it timed me out and did not renew the pin This time I did no... See more

Rated 4 out of 5 stars

After failing to get an appointment time on my first attempt I tried very early in the morning and was given a next day call. Doctor was helpful and responsive, gave me a prescription and good advice.... See more


Company details

  1. Health & Medical

Written by the company

Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(1,385)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dr Wright was aware of the reason…

Dr Wright was aware of the reason contact had been made and acknowledged this. This shows insight was there and compassion and support was readily provided. Thank you very much.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Total waste of time doctor doesn’t…

Total waste of time doctor doesn’t understand about person illness can’t prescribe medicine 💊 looks like unqualified doctor wasted my 3 days now I have to make another appointment to see my local gp to get my medicine

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Livi could have saved my life

Livi could have saved my life! Couldn't get a doctors appointment, had a livi, held phone camera literally to my throat, doctor told me to get straight to hospital! I did 4 hours later had a small op to remove an abscess from my throat. Luckily they caught it before it spread and removed it all.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

I was sceptical at first but I was very impressed with the service I received. I received an appointment within a couple of days and the issue resolved.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic idea especially if you want to see and speak to speak to someone in person.
Very happy with this service.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Crap service 12th November

On the 12th November i got a message saying the appointment was delayed and would not happen at 8.40. 30 minutes later while in the toilet they called, which I obviously missed!!! I then got a text saying since I did not pick up I had to book again. That is a fu***** total pile of shit

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Shambles

Made appointment through employee benefit scheme. Could not get one same day nor next day but booked for Sunday 10am for my son who has a rugby injury for which we need a GP to prescribe phsyio privately. We were all ready at 09:50. It’s now 15:11 and we’ve heard nothing. No apology no rescheduling note just nothing. The apps till says the clinician will call us soon. We won’t hold our breath. No email or phone number or even a chat bot to ask what’s happening. Useless. Should have booked nhs GP as now we face yet more delay. Made a new appt - again only highly inconvenient slots available all week - and let’s see if anyone turns up. Shambles.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

So easy to use Livi.

So easy to use Livi to make an appointment. Appointment almost immediately and doctor friendly and helpful. Used Livi several times now so would certainly recommend. Better than contacting local surgery.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use App

Easy to use App. Managed to get an appointment when it suited me. The GP was friendly and reassuring abd helped me with my medical issue. Would definitely recommend.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Every doctor I have spoken to via video call has been excellent. In many many ways they have been more helpful than doctors from my own practice who can see me in person. It’s so difficult trying to diagnose a skin condition in person, but the Livi doctors I spoke to managed to help me via a video link.

29 October 2025
Unprompted review
Rated 4 out of 5 stars

Exactly The Service I Needed

Needed to speak to a GP to seek advice following a hospital visit. Lovely GP - very attentive, helpful and gave good advice. Had to quickly review quite a bit of information in addition. 5/5 for the human element.

Additionally I managed to book an appointment for just over an hour away, which was unexpected. Ended up having to wait longer a bit longer for GP to be free.

Only 4/5 stars as appointment delayed by approx 1 hr due to technical difficulties and GP didn't have full access to my records as based in a different region. So technology could do with a bit of improvement but overall as an alternative to trying to get in person GP appointment, which wasn't necessarily needed in this case, a great option.

27 October 2025
Unprompted review

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