Appointment was easy to make (once i'd complete the entire sign up process) and the doctor was on time with my phone appointment. Doctor listened carefully to my complicated issue and gave great advi... See more
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Review summary
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Reviews shaping this summary
Once we had got round the Internet issues the appointment went really well The ENP said she would refer me to a consultant who I am seeing next week! My dr surgery said 6 weeks wait before they c... See more
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I’m really pleased with the outcome and happy with how the video call went as being hard of hearing I prefer face to face l The Doctor was extremely helpful felt at ease with her , was prompted quit... See more
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Excellent service. Easy to use and managed to speak to a Doctor within the hour. Normally they use zoom so you can see each other. My camera wasn't working properly but I managed to send photos and h... See more
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Company details
Written by the company
At Doctor Care Anywhere, we make it easy for you to book a same day appointment with our qualified GPs, 365 days a year, via a high-quality video on your browser, our app, or by telephone.
Contact info
19-21 Great Portland Street, W1W 8QB, London, United Kingdom
- 0330 088 4980
- contactus@doctorcareanywhere.com
- doctorcareanywhere.com
4.4
Excellent
1K reviews
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Reply from Doctor Care Anywhere
Dear Lorenzo,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Excellent Care and Professional Service
This was my first time using the service, and overall I was very impressed. The website was simple to navigate, although the initial sign-up process felt a little lengthy and not especially intuitive.
Booking the appointment itself was easy, and the doctor called on time for my phone consultation. She listened carefully to all of my concerns, gave thoughtful advice, and made me feel comfortable and genuinely well cared for throughout.
The doctor was caring, compassionate, and highly professional honestly, I wish she could be my NHS GP. She also added detailed and comprehensive notes, which made me feel that she had really listened to my concerns and helped support a referral to a specialist. This is something I have struggled to demonstrate through the NHS in the past and present.
I wouldn’t hesitate to use this service again in the future and would happily recommend it to others.
14 May 2026
Unprompted review
Reply from Doctor Care Anywhere
Thank you for your thoughtful feedback, Trupti. We’re so pleased to hear you found the service easy to use and felt genuinely listened to and supported during your consultation. It’s especially meaningful to know the detailed notes and referral support made a difference for you. We also appreciate your comments on the sign-up process and will share this with our team as we continue to improve the experience for our patients. Thank you again for your recommendation.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Great Service
Appointment was easy to make (once i'd complete the entire sign up process) and the doctor was on time with my phone appointment. Doctor listened carefully to my complicated issue and gave great advice. She was caring and compassionate and frankly, I wish she could be my NHS GP. Would not hesitate to use this service again in the future.
15 May 2026
Unprompted review
Reply from Doctor Care Anywhere
Hi Susan,
Thank you for taking the time to share your experience. We're pleased to hear the clinician made you feel listened to, supported and cared for throughout your appointment. It’s wonderful to know you found the advice helpful and the service easy to use. We appreciate your kind words and look forward to supporting you again in the future if needed.
Best regards,
Early Resolution Team
Doctor Care Anywhere
Easy to book with a broad selection of…
Easy to book with a broad selection of times and GP's with different backgrounds to choose from. Easy to join the appointment and a great service from the Dr, definitely recommend.
10 May 2026
Unprompted review
Reply from Doctor Care Anywhere
Thank you for your wonderful feedback. We're pleased to hear you found the booking process simple, with a good range of appointment times and clinicians to choose from. It’s also great to know you had a positive experience with the clinician and found the appointment easy to join. We really appreciate your recommendation and support.
Best regards,
Early Resolution Team
Doctor Care Anywhere
Excellent doctor
Excellent doctor, but I need to see what the outcome is of emailing my GP
12 May 2026
Unprompted review
Reply from Doctor Care Anywhere
Thank you for your feedback, Les. We're very pleased to hear you found the clinician excellent, and we appreciate you taking the time to share your experience. If you need any further support, please don’t hesitate to get in touch.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Couldn’t have cared less
Doctor I spoke to couldn’t have been less interested and couldn’t have cared less. What’s the point of paying for this service…it’s a joke.
14 May 2026
Unprompted review
Reply from Doctor Care Anywhere
Hello Victoria,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
I had a great experience
I had a great experience — the website was simple to navigate, and the doctors were professional and made me feel comfortable and well cared for.
1 May 2026
Unprompted review
Reply from Doctor Care Anywhere
Dear Sean,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Very easy to book
Very easy to book with lots of availability for appointments. Great communication throughout.
21 April 2026
Unprompted review
Reply from Doctor Care Anywhere
Dear Martin,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
A brilliant service.
A brilliant service for when you're either away from home and can't see your regular GP, or for when you simply can't get an appointment with your regular GP. Fantastic.
8 May 2026
Unprompted review
Reply from Doctor Care Anywhere
Dear Gary,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Very good service
Very good service. Helpful empathetic and feel like something being actually done to help
4 May 2026
Unprompted review
Reply from Doctor Care Anywhere
Dear K,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Reply from Doctor Care Anywhere
Dear John,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Spoke to a doctor almost immediately
Spoke to a doctor almost immediately, they were more helpful than my GP! Very impressed with this service.
5 May 2026
Unprompted review
Reply from Doctor Care Anywhere
Dear Annie,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Great service
Great service, I didn’t have to wait for weeks to see our GP. My blood test was taken the next day. However, I’m in the lap of the gods when I get my results. I’m due to go on holiday first thing Tuesday morning and today is Saturday.
5 May 2026
Unprompted review
Reply from Doctor Care Anywhere
Dear Mike,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
This was so easy
This was so easy, compassionate and expert. The clinician put a sensible plan in place quickly and efficiently. I have been a nurse for nearly
50 years and haven’t had a GP appointment as good as this …. Ever
6 May 2026
Unprompted review
Reply from Doctor Care Anywhere
Dear Lisa,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
I had a very positive experience using…
I had a very positive experience using the AXA Doctor Care Anywhere app for my private GP appointment with Dr Dhamu. Dr Dhamu was very professional, kind, and understanding throughout the consultation. I felt listened to, and everything was explained clearly and with care.
The app was easy to use, the appointment process was smooth, and the support provided made the whole experience stress-free and reassuring.
26 April 2026
Unprompted review
Reply from Doctor Care Anywhere
Dear Stiliyan,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Heard for the first time in years
For the first time in years, I felt listened to & understood. A GP whi had time & compassion. Honestly, I felt like crying from the relief of being heard. Highly recommend this service.
7 May 2026
Unprompted review
Reply from Doctor Care Anywhere
Dear Stucy,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Helpful and listened
6 May 2026
Unprompted review
Reply from Doctor Care Anywhere
Dear Phil,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Dreadful company
Dreadful company. They obtained my very personal data under false pretence then used it in a way that caused me great distress. They have refused to remove the data while they do an investigation which might take up to 42 business days. They do not comply with Caldicott Principles on data use and show no sense of care that their actions are causing harm.
1 May 2026
Unprompted review
Reply from Doctor Care Anywhere
Hi Louise,
We are very sorry to hear about your experience and the distress this situation has caused you. We take concerns regarding the handling of personal data extremely seriously and appreciate you bringing this matter to our attention.
Please be assured that your complaint is currently being investigated thoroughly in line with our internal procedures and data protection obligations. While investigations of this nature can take time to ensure all relevant information is carefully reviewed, we understand the importance and sensitivity of the concerns you have raised.
We recognise the impact this has had on you and are committed to providing a full response once the investigation has been completed. In the meantime, we thank you for your patience and understanding.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Very poor service
Very poor service. In my experience clinicians cancel already booked appointments or don't show up and send emails saying that they were there and accuse the patient of being a no show. Avoid.
Update on 05/05/26: In addition to getting an email saying I was a no show when I had been logged on to the app and waiting for nearly 15 mins then email also said that the consultant has tried to phone me. I had no missed call, no voice mail so I think this was just a standard message that they send when the consultant does not show up.
2 May 2026
Unprompted review
Reply from Doctor Care Anywhere
Hi Stephen,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Brilliant Service
The GP I spoke to was kind, caring, and considerate. She listened carefully to what I had to say, took an interest in my concerns, and made the onward referral on promptly.
6 April 2026
Unprompted review
Reply from Doctor Care Anywhere
Hi Jane,
Thank you for taking the time to share your experience. We’re really pleased to hear that the clinician made you feel listened to and supported, and that your concerns were taken seriously. Providing compassionate, attentive care and ensuring timely referrals are both very important to us, so it’s great to know this came across in your appointment. We’ll be sure to pass your kind feedback on to the team.
Early Resolution Team
Doctor Care Anywhere
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