Livi logo
Visit website

Livi Reviews 

1,385
•
TrustScore 4.5 out of 5

4.3

Health & Medical
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and speed of booking appointments, often securing consultations on the same or next day, which many find significantly more convenient than traditional methods. People consistently praise the doctors for being professional, helpful, knowledgeable, and empathetic, providing excellent advice and efficient service. Reviewers appreciate the overall efficiency and convenience, making it a highly recommended option for quick and accessible medical consultations. However, some people mentioned difficulties with appointment availability, with some finding only inconvenient slots or no appointments for several days. A few other people also felt that there were occasional delays in call times, or appointments were unexpectedly rescheduled or even missed by the GP, leading to frustration.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising its accessibility, efficiency, and convenience for... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising the doctors, consultants, and... See more

Booking process

Reviewers mention positive feedback about the booking process, often highlighting its ease and efficiency in... See more

User experience

Customers had positive experiences with user experience, consistently finding the app easy, quick, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and understanding of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the... See more

Rated 4 out of 5 stars

Needed to speak to a GP to seek advice following a hospital visit. Lovely GP - very attentive, helpful and gave good advice. Had to quickly review quite a bit of information in addition. 5/5 for t... See more

Rated 4 out of 5 stars

It was lovely to finally get to speak to a Dr online but I hated the previous try which required me to key in a pin given an hour before…it timed me out and did not renew the pin This time I did no... See more

Rated 4 out of 5 stars

After failing to get an appointment time on my first attempt I tried very early in the morning and was given a next day call. Doctor was helpful and responsive, gave me a prescription and good advice.... See more

Company details

  1. Health & Medical

Written by the company

Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,385)

128 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quick Service

Video call was on time, Doctor was professional, answering my questions, made a plan of action, happy with quick service. 👍

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I found I could get an appointment on…

I found I could get an appointment on the day, which I certainly wouldn't have got at my local dr surgery. I had been unwell for around 10 days (Covid) and, at times, felt very ill. it was really helpful to talk it through with a dr and get a prescription for antibiotics which I was able to have collected that same day.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

For me

For me, this app worked well , I managed to get a few appointments, aalthough sometimes it’s hard to find availability for the next day.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Use them first

You alw
ays get an appointment when you need it. They are fast, helpful and reliable with advice and service. I will always use Livi before my doctor's surgery.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I was really impressed with this…

I was really impressed with this service. My surgery appointment was going to take ages so I thought I would try this. Got an appointment for the next day. The doctor video called rather than the 'econsult' from my surgery that just replied to me with a text with no chance of discussion. The Livi doctor then arranged for a prescription at my normal pharmacy that was there within minutes. Would definitely use again

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Not impressed

Not impressed, GP practice encourages online service. First time, I booked an appointment for this afternoon 1 hour late and still no call appointment dropped from the system.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Very quick to book had to wait for a…

Very quick to book had to wait for a month to see at my Doctor surgery. Booked for next day. Very good service Doctor was very helpful and went out of the way to get things sorted

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy to get an appointment and prescription

Great service. My son had a flare up of his eczema and we needed some stronger steroid creams. Went onto Livi, added the details and uploaded photos. Had an appointment within an hour. This was Friday at midday so maybe this was a quieter time? There were several appointments available. The doctor was brilliant. Sorted us out with some creams and we collected them from our local pharmacy straight away. Cannot fault the service.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy. I was called by the doctor. She anwered all my questions. Calming things down as was thinking i had something very bad going on. But it was not after all.

15 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look