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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism and helpfulness. Many people noted that the process was smooth, stress-free, and efficient from beginning to end, with staff members going above and beyond to ensure a positive experience. Reviewers also appreciated the competitive pricing and the effort made to find the right car at the best rate. However, some customers were dissatisfied with issues related to quotes. A few people mentioned situations where an initial quote was not honored, or a better deal offered was later unavailable, leading to increased prices.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting outstanding support from start to... See more

Staff

People report positive experiences with staff, consistently praising individuals like Brett and Jake for... See more

Price

Reviewers mention positive feedback about price. Customers appreciate efforts to find the best deals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service from start to finish. Brett was absolutely brilliant throughout the whole process and went above and beyond to get everything sorted for me. There were a couple of issues wi... See more

Rated 5 out of 5 stars

I had my vehicle delivered today and the handover went perfectly. Everything was explained clearly, and I felt supported throughout the whole process. A special thank you to Brett, who helped me f... See more

Rated 5 out of 5 stars

We had a fantastic experience with Jake at LetsLease getting our Mercedes EQB. He made the whole process smooth and stress-free, keeping us informed every step of the way. Jake was professional, respo... See more

Company replied

Rated 5 out of 5 stars

From my first conversation with Jake at Let’s Lease, I knew I was in safe hands. He made the whole process simple, clear, and stress-free from start to finish. Not only did he secure me the best deal,... See more


Company details

  1. Leasing Service

Written by the company

At LetsLease, we understand that trust is earned, not simply given. To build that trust, we will always be transparent in our deals, honest in our advice, and put our customers’ needs first. Our commitment to integrity means there will be no hard-sell tactics, just straightforward, unbiased guidance from knowledgeable consultants. We aim to provide an exceptional experience from your initial enquiry right through to aftercare support, building our reputation on satisfied clients who know they can rely on us for a simple, hassle-free leasing process. Our strong relationships with both our customers and industry partners will be key to our growth and credibility.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

68 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding service from start to finish.

Outstanding service from start to finish. Brett was absolutely brilliant throughout the whole process and went above and beyond to get everything sorted for me.

There were a couple of issues with the delivery and the cleanliness of the car when it arrived, but Brett handled everything professionally and genuinely cared about getting everything resolved. He worked hard, responded promptly, even outside normal hours, and made sure the issues were dealt with properly.

The Kia Sportage itself is great, and what really stood out was the level of customer service. Brett turned what could have been a frustrating experience into a really positive one. I’ve already referred a family member to the company, which says a lot about the confidence I have in them.

I would definitely use them again and would happily recommend them to anyone looking for excellent service, genuine support, and a company that really looks after its customers.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

First time have leased a car

First time have leased a car. Looked up how to lease and found LetsLease, filled in the application form and LetsLease helped me through the process to get my new car. Highly recommend

3 March 2026
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Reply from LetsLease

Thanks Neil! I am glad you had an excellent experience with us. Enjoy your new car!

Rated 5 out of 5 stars

Brett has been great from the start l

Brett has been great from the start l, always clear where his communication and friendly, thank you

24 November 2025
Unprompted review
LetsLease logo

Reply from LetsLease

Thanks so much Samantha, we really appreciate you taking the time to leave this. I’ll pass this over to Brett, he’ll be really pleased. If you need anything at all just let us know.

Rated 5 out of 5 stars

Bret

Bret was great from start to finish great fast communication fast delivery great price and great van could not ask for any more

1 January 2026
Unprompted review
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Reply from LetsLease

Thanks Joe, that’s great to hear. I’ll make sure Brett sees this, he’ll be delighted. Really pleased everything went smoothly for you. We’re here whenever you need us.

Rated 5 out of 5 stars

New Car

Dealt with Brett for my new car, very easy to deal with and quick. Brett helped with all my countless questions and arranged the whole process very quickly as I was rushed on time. Car arrived on the day agreed with no problems and Brett has been in touch reguarly to make sure all is ok - highly recommend

26 January 2026
Unprompted review
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Reply from LetsLease

Thanks Paul, really appreciate the great feedback. I’ll pass this over to Brett, he’ll be pleased to hear it. Glad we could get everything sorted quickly for you and that the car arrived as planned. Enjoy it.

Rated 5 out of 5 stars

Lets lease do a great job and make…

Lets lease do a great job and make getting a leased car a smooth time .will use again

12 December 2025
Unprompted review
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Reply from LetsLease

Thanks Mark, that means a lot. Delighted to hear it was a smooth experience for you. We look forward to helping you again next time.

Rated 5 out of 5 stars

Had a slight issue with the first…

Had a slight issue with the first person we dealt with 'Sophia', who was in the midst of leaving the business. Once i had discussed the situation with Brett he promptly acted, took control and sorted the car out without any major hiccups, the financier used issued the wrong documents twice but between Brett and Jake they resolved everything promptly. I have had the car for close to a month now and really happy with it.

19 February 2026
Unprompted review
LetsLease logo

Reply from LetsLease

Thanks David, really appreciate you sharing this. I'm glad we were able to get everything sorted quickly for you. Great to hear you’re happy with the car.

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. Jake was responsive from the first enquiry, kept me updated throughout, and made the whole process incredibly smooth. He listened to exactly what I was looking for, found the right car to match my requirements, and secured it in rapid time.

Nothing felt like too much trouble, and any questions I had were answered quickly and clearly. If you’re considering using Lets Lease, I’d highly recommend speaking to Jake – efficient, professional, and genuinely helpful.

4 February 2026
Unprompted review
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Reply from LetsLease

Thanks Luke, I really appreciate it. It was a pleasure dealing with you and we’re here whenever you need us.

Rated 5 out of 5 stars

Great service!

Great service from Jake! He helped me compare quotes and worked hard to find the best deal available. His advice was clear and honest from the start, and he kept me updated! I would highly recommend!

18 February 2026
Unprompted review
LetsLease logo

Reply from LetsLease

Thanks Sarah, that’s really kind of you to say. I’m so pleased we could find the right deal for you and keep everything clear along the way. Really appreciate the recommendation.

Rated 5 out of 5 stars

Highly recommend Jake at LetsLease

We had a fantastic experience with Jake at LetsLease getting our Mercedes EQB. He made the whole process smooth and stress-free, keeping us informed every step of the way. Jake was professional, responsive and incredibly helpful throughout, answering all our questions and securing us a great deal. We’re absolutely thrilled with the car and wouldn’t hesitate to recommend him to anyone looking to lease.

1 November 2025
Unprompted review
LetsLease logo

Reply from LetsLease

Thanks Charlie, I really appreciate you taking the time to write this. Delighted you’re happy with the EQB and that the whole process felt straightforward. It was a pleasure sorting this for you.

Rated 1 out of 5 stars

Was given some decent quotes and…

Was given some decent quotes and decided to go ahead with one
With in a few hours I recieved a call telling me sorry but that deal is no longer available but they would sort something out
They came back with a heavily increased deal saying its the dealers fault
If im given a quote I expect it to be in good faith and the company should honour the quote they provided and not try ripping me off by hundreds of pounds
In response to there reply the quote was offerd on friday then offered a better deal on the monday which swayed me to accept then a few hrs later the deal wasn't available so it wasn't left over the weekend but only a few hours in-between

10 February 2026
Unprompted review
LetsLease logo

Reply from LetsLease

Hi Alan,

I’m sorry you were disappointed and I do understand why it felt frustrating.

The quotation was provided on the Friday and wasn’t accepted until the Monday. In the meantime the manufacturer and finance support behind that deal was withdrawn, which meant the original monthly rental was no longer available for us to secure. We didn’t increase the price ourselves, we were relaying the revised figures given to us.

We did work with the dealer and funder and managed to get very close to the original budget on a similar specification, however by then you had chosen to proceed elsewhere.

I’m sorry again we couldn’t supply the vehicle on this occasion and I wish you well with your new car.

Jake
LetsLease Car Leasing

Rated 5 out of 5 stars

Great Service

Great Service
Brett was great at helping with how much it would cost but also keeping me updated, even when there were delays (not due to them) but acted quickly to resolve them. The business will be using them again.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Jake was great

Jake was great, from initial interaction to even after I received my car he had constant engagement and helped with everything, very competitively.
Would 100% use again and recommend to anyone else looking for a lease service.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Jake made the process painless and straightforward, keeping me updated throughout. Would highly recommend.

1 October 2025
Unprompted review

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