e-car lease  Reviews 2,413

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the leasing process smooth and easy. Many highlight the exceptional customer service, noting quick responses, clear communication, and a willingness to go above and beyond to assist with queries and ensure satisfaction. The delivery service is frequently described as efficient and hassle-free, with cars arriving as promised and often sooner than expected. People also appreciate the straightforward user experience, making car leasing feel simple and stress-free. However, some customers also noted occasional issues with car cleanliness upon delivery and a lack of explanation from the delivery driver. A few other people also felt that there was some confusion regarding delivery dates, with cars arriving later than initially anticipated.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the smooth and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

User experience

Users describe positive interactions with the overall user experience. Many customers highlight a seamless,... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service phoned Lee beginning of March but missed out on smart #3 which was on great at the time.Lee took my details and said he’ll get back to me if anymore become available. Mid March g... See more

Company replied

Rated 5 out of 5 stars

This was our first time leasing and e-car lease were really great. I saw the company reviews on Trustpilot and elsewhere, which gave me confidence, and I can understand why. There was a really competi... See more

Company replied

Rated 5 out of 5 stars

Found through Carwow when searching for a lease on a VW ID7, sent off the enquiry and Owen promptly replied back. It was a doddle after that, no issues, excellent communication right through the whole... See more

Company replied

Rated 5 out of 5 stars

Really happy with the service. The whole process was straightforward from start to finish, with clear communication and no hidden surprises. The team were helpful, responsive, and made everything... See more

Company replied


Company details

  1. Leasing Service
  2. Car Leasing Service
  3. Electric Motor Store
  4. Electric Vehicle Charging Station

Written by the company

e-car lease are the UK's leading electric car experts. Whether you are a personal contract hire, business contract hire or salary sacrifice customer, our team are on hand to deliver a top rated experience time after time. While our team can assist with any petrol, diesel, hybrid or PHEV enquiry, it is our pure electric and zero emission speciality which sets us apart from any other leasing broker. A family business with over 60 years’ experience, we have invested all of our resources into the electrification of the UK's automotive market. Throughout each year we form part of a process that purchases thousands of vehicles, allowing us to negotiate competitive prices with vehicle manufacturers such as Audi, BMW, Mercedes-Benz, Skoda, Tesla and Volkswagen. This allows our e-car lease team to offer some of the best electric car leasing deals to our customers. Just browse our industry-leading website and discover for yourself why we are the default choice for electric cars and vans. Our bespoke website is underpinned by the Lythium EV process, which sets out to you the range, charging rate, charging time, company car tax and whole of life costs on every EV. Whether you are an individual, company car driver, fleet manager or Salary Sacrifice scheme, our information ensures the decision you make is the right one. And don’t forget, if you are based in the northwest (Manchester, Liverpool, Warrington or St Helens) please do feel free to visit us and see some of our electric demonstration vehicles.

e-car lease - Electric Car Leasing Specialists

Written by the company

Customer Service
The team at e-car lease value every customer, no matter the circumstances. We strive to consistently meet customer expectations time after time.
Experience
Our family automotive business has been operating for over 60 years and are one of the first electric vehicle specialists in the UK. With the ability to supply electric cars, and vans, the team at e-car lease not only provide competitive deals but also provide you with the advice and support you, or your company, deserves.

The UK's ONLY Electric Vehicle Certificate

Understand your new EV before you buy

Understand your new EV before you buy
The team at electric car lease have designed a leading EVC™ certificate which is a free downloadable tool on every vehicle our amazing website advertises. These help you to understand the EV before you buy and tell you everything like real-world range, charging times, charging costs, running costs, power/performance, towing capacity, bidirectional charging, charge point locations and EV tariffs. No other leasing company can offer this unbelievable tool.

Contact info

Promotion box for e-car lease

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4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

The sales team (Andy) were knowledgable…

The sales team (Andy) were knowledgable and have responded to questions after delivery. Good all round service

27 March 2026
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for choosing our used-EV team to procure your vehicle Dale. It's great to hear that our team, especially Andy, delivered such a robust leasing experience for you.

If you need anything further, just let us know.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Leasing experience

My first time leasing a car was made very straightforward and easy right from the initial contact. I dealt with Aaron who was great at helping me, despite me ringing back multiple times as I thought of different questions. Would definitely recommend.

8 April 2026
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Reply from e-car lease

We really appreciate the overview of the EV leasing process with us Keith. Thanks for the kind remarks for Aaron, one of our electric car leasing experts, also. It really helps showcase our service levels to other customers.

Enjoy the new car. Just let us know if you need anything further.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Car was received the day it was…

Car was received the day it was required, just as the previous car lease deal was ending. Delivery & collection went well. Admin side of lease deal was dealt with promptly and politely.

14 April 2026
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for taking the time to review your electric car leasing experience with us. We do appreciate the kind words about our sales and admin team. We do our best to make sure our customers have a positive experience each and every time.

Enjoy the new EV!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Never leased before...

...and wow - what a fantastic experience! We dealt with Mike Crompton (and his PA Hayley), who were really helpful, professional and above all, patient with us - we couldn't have asked for a better first leasing experience. The entire process from first contact to handover was incredibly straightforward and painless. And if a query arose, Mike was always happy to clarify things and keep the ball rolling. HIGHLY recommended. We'll be using E-Car for our next lease.

6 March 2026
Unprompted review
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Reply from e-car lease

Thank you for such an amazing review about the electric car lease process. Setting standards for the EV journey is so important to us, so to receive this positive feedback means a lot. And further thanks for recognising the impact of our EV experts Mike and Hayley. Very kind of you.

Enjoy the new car! Just let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent Service

I am very impressed with the excellent service we have received, keeping us updated regarding delivery together with the quick responses answering my queries. It has been a pleasure dealing with e- car lease. Thank you Paul.

14 April 2026
Unprompted review
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Reply from e-car lease

Thank you so much for the great review Colin and for trusting our electric car experts to deliver your new VW EV. We do appreciate the kind remarks about our business and the efforts of our sales team (Paul Baker).

If you need anything further, just let our team know.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent service phoned Lee beginning…

Excellent service phoned Lee beginning of March but missed out on smart #3 which was on great at the time.Lee took my details and said he’ll get back to me if anymore become available.
Mid March get the phone call off Lee saying the smart #3 premier we’re available again on better deal than before but he told me we could have the Brabus edition for 30 pounds more and all colours were available.Lee also helped with E signature and paper work which was different to the normal way and Lee was always available when calling e car lease.
We took delivery of our smart #3 Brabus yesterday and really happy with it.
To big thanks to e car lease and Lee

9 April 2026
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Reply from e-car lease

Thank you for the positive review of our electric car team, in particular Lee in EV sales! It does sound that he met all of your expectation on the Smart 3 Brabus and beyond. This is precisely the experience we want all of our amazing personal and business leasing customers to have.

If you need anything further, you know where we are.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars
e-car lease  logo

Reply from e-car lease

Thank you for trusting our EV experts to update your fleet with the VW. And thank you for the kind review also. It really means a lot to us.

Enjoy the electric journey!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great communication and customer service!

Great communication throughout the process and everything arranged smoothly and with care. We will definitely be looking at continuing the relationship with e-car lease going forward.

24 March 2026
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the lovely feedback on your experience with our EV experts. Exactly the feedback that we want from our leasing customers.

Enjoy your new EV. Just get in touch if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great experience

Great experience with James on my first ever personal lease as well as EV.
No pressure considering I was flipping from business lease and personal lease.
Got a great deal with them and will use again if required.
Highly recommend

1 April 2026
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Reply from e-car lease

Thank you for the kind words Richard. We do appreciate the recognition for our business and for James, who works in our EV sales department. Maintaining consistent high standards and level of care for our electric car leasing customers is paramount.

Enjoy the EV journey!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

First class service from Andy and the…

First class service from Andy and the team

1 April 2026
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Reply from e-car lease

Thank you for the lovely review about our team and for recognising Andy’s efforts. We strive to become the UK’s leading EV and car leasing specialist. Reviews like yours are testament to this.

Enjoy the car. Just shout if you need anything.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great first experience leasing

This was our first time leasing and e-car lease were really great. I saw the company reviews on Trustpilot and elsewhere, which gave me confidence, and I can understand why. There was a really competitive deal on the car I went on to get, and James picked up our enquiry. He was friendly and clear with guiding us through the process to get the car as quickly as possible. The included Zapmap Premium subscription has been invaluable on our first holiday in the car and I would absolutely lease again based on our experience so far, including with e-car lease!

24 March 2026
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Reply from e-car lease

We really appreciate the thorough analysis of your electric car leasing experience with the team. We do also appreciate the recognition of James, and the efforts he went to in order to provide a robust level of service. It does mean a lot when we get this type of feedback – shows we are doing a job correctly and setting standards for the electric leasing industry!

The process doesn’t end here. Just get in touch if you need anything further with your EV.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

A simple and easy process to follow…

A simple and easy process to follow from order to collection at the end of contract.

31 March 2026
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Reply from e-car lease

Thanks for the review on your recent Skoda electric car lease. We appreciate the kind review and comments. Especially when it is a repeat customer.

If you need anything further on your EV journey, just get in touch.

Phil King
Service Director
CarLease UK / e-car lease

Rated 4 out of 5 stars

Honest review of delivery of the car

Overall the experience was good, I was contacted by the delivery driver within 1 hour of the delivery of the new car and when the driver arrived he was polite.
However, I was dissapointed to find the car turn up not clean inside or out despite the weather being good at the point of delivery, all the driver had to do before arrival was give the car a really quick clean instead of me having to do it in order to inspect the vehicle. Also the driver gave no explanation of the vehicle and seemed like he was in a rush to get off.

31 March 2026
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Reply from e-car lease

Thank you for taking the time to detail your experience with us and for the experience as a whole. The delivery is handled by the dealership and outside of our control, so we are sorry to hear about this now. Unfortunately, these things do happen and while we do all we can to limit these issues because the dealer is allocated to us by the finance company, we are at their behest. As you identify, having a new car is a big commitment and you want it be correct from the time it arrives both in terms of cleanliness and service delivery. If that falls short, we do get that this is not ideal.

Just let you know that we are still here to assist for the duration of your EV leasing journey. Happy to help where we can.




Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Really simple and straightforward…

Really simple and straightforward process and was able to get a better spec car exactly when I wanted it for a better price than elsewhere.

30 March 2026
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Reply from e-car lease

Thank you for using our EV team to support your business fleet requirements. We do appreciate it. And thank you for the positive feedback on your electric car leasing experience.

Enjoy the EV journey!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Very easy to deal with and great…

Very easy to deal with and great communication throughout the whole process.

26 March 2026
e-car lease  logo

Reply from e-car lease

Thank you so much for the positive feedback. We do appreciate you taking the time to detail your electric vehicle experience with us. Always a pleasure to look after a business fleet.

If you need anything further, just get in touch.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Amazing service

Amazing service, easy to communicate with and personally for the first time leasing a car I was informed of all the useful information including in deciding the appropriate car. Overall, making it a seamless and comfortable process. Would definitely recommend e-car lease and would certainly use them again in the future.

24 March 2026
e-car lease  logo

Reply from e-car lease

Thank you so much for reviewing our EV leasing team. We do appreciate you taking the time to detail your experience with us. We try to deliver a robust and considerate process each and every time.

Enjoy your new electric car!



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent Customer Service.

A great experience, good communication with very polite emails. An overall excellent customer service.

20 March 2026
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the amazing feedback Dr Ruane. We do appreciate the positive review about your EV leasing experience with our team.

Enjoy the electric journey. Just get in touch if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

škoda elroq

This was our first time leasing a car, and we’re really pleased with how everything went. We chose the Škoda Elroq and the whole experience was excellent from start to finish.
The service was fantastic, with great communication throughout. A special thank you to Mike, who was very helpful and kept us informed every step of the way.
Delivery was smooth and completely hassle-free, which made the whole process even better.
We’re very happy and would definitely recommend and hopefully see you again very soon for our second car lease.

24 March 2026
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Reply from e-car lease

Thank you so much for the detailed overview of your Skoda Elroq EV leasing journey. It is exactly the feedback we really enjoy getting from our customers and is testament to what our EV experts look to do.

If you need anything further, just let our team know.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Mike was brilliant

Mike was brilliant. Set us up with the right car and payment plan. Worked through what we wanted and found us the best deal. The car is really good and the service was quick and efficient. Thanks for all your help

24 March 2026
e-car lease  logo

Reply from e-car lease

Thank you for such a positive review on your recent Skoda EV lease. It really does mean a lot to receive such nice feedback for our expert team.

Enjoy your electric journey. Here if you need us further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Very Nice Car at very good lease Price

I have ordered and received a beautiful Audi Q8 Sportback S/line electric car on business lease. The communication was good, the process was easy and customer service was very understanding and supportive when I have to postpone the delivery due to flight cancellations. I would definitely recommend the company.

19 March 2026
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Reply from e-car lease

Thank you for the detailed review about your EV leasing experience; especially what our team did to ensure we met your expectations. Really pleased to have added the electric car to your fleet and we really appreciate you placing your trust in our business.

Enjoy the new car. Just let us know if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

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