Outstanding from start to finish, Ned and the team were amazing, helped me and my wife through every step, no pushy salesman here, just patience and professional manner. Would highly recommend them.... See more
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Review summary
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What people talk about most
Based on these reviews
From the moment of enquiry regarding leasing a new Renault 5 the service was excellent. Joe was consistently on hand to answer any questions and make the whole process as smooth as possible. The car t... See more
Company replied
This company has done everything that I wanted them to do. Their prices were very competitive (much lower than the main dealers), they could offer a 2 year deal on a hybrid vehicle whilst I am decidin... See more
Company replied
Adam in sales was really helpful when I was let down at the last minute by another leasing company. Although they were unable to secure the same vehicle within my tight timeframe (2 weeks!) they came... See more
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Company details
Written by the company
Embrace Leasing is a UK-based personal car leasing company that operates under the Silverstone Leasing family. Our mission is to deliver an exceptional leasing experience by offering competitive deals, outstanding customer service, and a wide variety of vehicles to choose from. Whether you're looking for a compact city car, a stylish saloon, a spacious SUV, or even an electric vehicle, Embrace Leasing provides options that suit every budget and lifestyle. We partner with leading car manufacturers, ensuring that our clients have access to the latest models with top-notch performance and cutting-edge features. Our user-friendly online platform makes it easy for customers to browse our vehicle inventory, request quotes, and finalise their leasing agreements from the comfort of their homes. We offer free delivery across mainland UK, along with vehicles backed by the manufacturer's warranty and breakdown service, ensuring peace of mind throughout the lease term. What truly sets Embrace Leasing apart is our dedication to customer satisfaction. With a team of knowledgeable and friendly experts, we are always available to guide customers through the entire leasing process. Our 5-star Google reviews are a testament to our focus on delivering excellent service and building long-term relationships with our clients.
Contact info
5, Preston Lodge Court, Preston Deanery, NN7 2DS, Northampton, United Kingdom
- 01604978481
- sales@embraceleasing.com
- embraceleasing.com
4.7
Excellent
86 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Easy to deal with
Easy to deal with, managed to get the best price for me and then saved me a few more pounds after I had agreed, so credit to them for passing that on.
12 April 2026
Unprompted review
Reply from Embrace Leasing
Thank you for taking the time to leave us a review — we really appreciate it.
We’re pleased to hear you found us easy to deal with and that we were able to secure you a great price. Even better that we could save you a few extra pounds after you’d agreed — passing on any improvements is exactly how we believe business should be done.
Thanks again for your kind words and for choosing Embrace Leasing. If you need anything in the future, we’re always here to help.
Enjoy the new car!
All the best,
The Embrace Team 🚗
from start to finish a great…
from start to finish a great experience- friendly, helpful , efficient and , importantly , competitive pricing
highly recommend
10 April 2026
Unprompted review
Reply from Embrace Leasing
Hi Steve,
Thank you for your fantastic review — we really appreciate you taking the time to share your experience.
It’s great to hear that everything from start to finish was smooth and that the team delivered on being friendly, helpful, and efficient. Combining that with competitive pricing is exactly what we aim for, so it’s brilliant to know we got it right for you.
Your recommendation means a lot to us, and we’re really pleased you chose Embrace Leasing. If we can help again in the future, we’ll be here.
Enjoy your new car!
All the best,
The Embrace Team 🚗
Outstanding from start to finish
Outstanding from start to finish, Ned and the team were amazing, helped me and my wife through every step, no pushy salesman here, just patience and professional manner. Would highly recommend them.
7 April 2026
Unprompted review
Reply from Embrace Leasing
Hi Mark,
Thank you for such a brilliant review — we really appreciate you taking the time to share your experience.
It’s fantastic to hear that Ned and the team looked after you and your wife so well throughout the whole process. We pride ourselves on being patient, professional, and never pushy, so it’s great to know that came across.
Your recommendation means a lot to us, and we’re delighted you chose Embrace Leasing. If there’s anything you need in the future, we’re always here to help.
Enjoy your new car!
All the best,
The Embrace Team 🚗
Excellent service
Excellent service . Friendly and quick to respond to any questions. Everything arranged no problem. Highly recommended
1 April 2026
Unprompted review
Reply from Embrace Leasing
Thank you Christopher for your fantastic review!
We’re really pleased to hear that you found the service friendly, responsive, and hassle-free from start to finish. That’s exactly what we aim to deliver at Embrace Leasing — making the whole process as smooth and straightforward as possible.
It’s great to know everything was arranged without any issues, and your recommendation genuinely means a lot to the team.
If there’s anything we can help with in the future, we’ll be here ready to assist.
Enjoy your new car!
— The Embrace Leasing Team 🚗
Great company to deal with.
Great company to deal with.
Friendly staff and great prices!
Only point of improvement was the communication about delivery of car - I was updated all the way but when told about final delivery estimate once car was in transit, the estimate was 2 weeks out.
(Start to middle of March but received on the 30th March).
30 March 2026
Unprompted review
Reply from Embrace Leasing
Thank you for taking the time to leave such a great review — we really appreciate it.
It’s fantastic to hear that you found the team friendly and our pricing competitive. That’s exactly what we aim to deliver at Embrace Leasing, so it’s great to know that came through in your experience.
We also really appreciate your honest feedback regarding the delivery communication. You’re absolutely right — once a vehicle is in transit, estimated delivery windows can sometimes move, particularly during the final stages of logistics which are outside of our direct control. That said, we always want to keep our customers as informed and accurate as possible, so your feedback is genuinely valuable and something we’ll continue to improve on.
We’re really pleased your car is now with you — especially just in time for the end of March — and we hope you’re enjoying it.
If you need anything at all during your lease, we’re always here to help. Thanks again for choosing Embrace Leasing.
From the moment of enquiry regarding…
From the moment of enquiry regarding leasing a new Renault 5 the service was excellent. Joe was consistently on hand to answer any questions and make the whole process as smooth as possible. The car turned up in pretty good time from point of order considering it was brand new factory order and new 26 registration coming out. The car is great we love it. And Joe was checking in with us every step of the way. One small gripe is the car didn’t come with any mats but overall the experience has been excellent from embrace leasing.
27 March 2026
Unprompted review
Reply from Embrace Leasing
Thank you for such a fantastic review — we really appreciate you taking the time to share your experience.
It’s great to hear that everything from your initial enquiry through to delivery went smoothly, especially with a brand new factory order and the new 26 plate. That always adds a bit of excitement, so we’re delighted the car arrived in good time and that you’re loving your new Renault 5.
A big thank you as well for mentioning Joe — we’ll be sure to pass this on to him. He takes real pride in looking after his customers, so it’s great to hear he was there for you every step of the way.
We also appreciate the feedback regarding the mats. Specifications can sometimes vary depending on the vehicle and manufacturer, but we completely understand how that can be a disappointment and it’s something we’ll take on board for future handovers to help set clearer expectations.
Thanks again for choosing Embrace Leasing — and if you need anything at all during your lease, we’re always here to help. Enjoy the new car!
Joe and the team were amazing
Joe and the team were amazing from start to finish. Excellent service and very smooth process.
9 February 2026
Unprompted review
Reply from Embrace Leasing
Thank you for the brilliant review — we really appreciate it.
It’s fantastic to hear that Joe and the team looked after you from start to finish and made the whole process smooth and straightforward. That’s exactly what we aim for with every customer.
We’ll be sure to pass your kind words on to Joe — it will mean a lot to him and the team.
Thanks again for choosing Embrace Leasing, and if you need anything at all during your lease, we’re always here to help.
Excellent experience
I had an excellent experience with Embrace Leasing from start to finish. The staff were consistently courteous, professional, and genuinely helpful throughout the process. What really stood out was their reliability—they always called back when they said they would, which made everything feel smooth and stress-free.
They also went the extra mile to make sure everything was sorted quickly and efficiently, answering all my questions and keeping me informed at every stage. It’s rare to find this level of service these days. I wouldn’t hesitate to recommend Embrace Leasing to anyone looking for a trustworthy and supportive team. 5 stars all the way!
10 March 2026
Unprompted review
Reply from Embrace Leasing
Thank you so much for taking the time to leave such a fantastic review, Edmund — it really does mean a lot to all of us here at Embrace Leasing.
We’re delighted to hear that your experience was smooth from start to finish and that the team kept you fully informed throughout. Reliability and communication are two things we pride ourselves on, so it’s great to know that stood out to you.
Leasing can sometimes feel a bit overwhelming, especially with lots of questions along the way, so it’s brilliant to hear the team were able to support you and make the whole process straightforward and stress-free.
Your kind words about going the extra mile truly mean a lot — that’s exactly the level of service we aim to deliver for every customer.
Thank you again for your recommendation, and we look forward to helping you again in the future when the time comes!
All the best,
The Embrace Leasing Team 🚗
Good quality, personal service
Embrace Leasing are absolutely brilliant to go with for a top quality car lease. All staff were quick to communicate and always very polite. I really did feel that I got the personal service customers should have. Embrace even tried to help me out with a problem I had over my insurance. The car was delivered I. A timely and professional manner. Great car too!
11 March 2026
Unprompted review
Reply from Embrace Leasing
Thank you for such a fantastic review — we really appreciate you taking the time to share your experience.
It’s great to hear that you felt the personal service throughout, as that’s exactly what we aim to deliver for every customer. Clear, quick communication and a friendly approach are so important to us, so it’s brilliant to know the team came across that way.
We’re also really pleased we could help support you with the insurance side of things — even when it’s outside of the leasing itself, we’ll always do our best to assist wherever we can.
Delighted to hear the delivery went smoothly and that you’re loving the car too — that’s what it’s all about!
Thanks again for your kind words and support, and we look forward to helping you again in the future.
All the best,
The Embrace Leasing Team 🚗
Happy customer
Happy customer
Searched a lot online for lease companies and decided to go with embrace leasing and glad I did. No issues, all questions answered and there was a lot. Kept me informed throughout the process. Mainly dealt with Adam who was great. They are part of Silverstone Leasing so dealt with them as well and a guy called Ned (I think) again no issues with Ned, I also dealt with a lady called Mandy I believe her name was. Anyway anyone I dealt with at both companies were really good at what they do. Happy I chose embrace leasing and in 3 years time I’m pretty sure I’ll be leasing again and embrace will be my first port of call. They weren’t the cheapest lease deal but as soon as I mentioned I had a better deal elsewhere they price matched it and dropped there fee down a little. The other company that had quoted didn’t seem as keen to get my business whereas I felt embrace went above and beyond so in the end I chose embrace leasing and glad that I did.
24 February 2026
Unprompted review
Reply from Embrace Leasing
Hi Craig,
Thank you for such a detailed review — we really appreciate you taking the time to share your experience.
It’s great to hear that your search for the right leasing company led you to Embrace Leasing, and even better to know you’re glad you chose us. Leasing a vehicle should feel straightforward and well supported, so we’re really pleased that all of your questions were answered and that you felt kept informed throughout the whole process.
I’ll be sure to pass your kind words on to Adam, Ned, and Mandy as well. They work incredibly hard to make sure customers receive clear advice and good communication, so it’s always great when their efforts are recognised.
You also touched on something that’s really important to us. We know we’re not always the very cheapest quote on the market, but we always aim to offer excellent service, clear communication, and the reassurance that there’s a real team behind the deal. I’m glad the price match helped and that you felt the team genuinely wanted your business — that’s exactly how we try to approach every customer.
Thank you again for choosing Embrace Leasing, and we’re delighted to hear we’ll be your first port of call when the next lease comes around in three years’ time. In the meantime, we hope you enjoy every mile in your new car.
All the best,
The Embrace Leasing Team 🚗
Great business to interact with
Great experience with Embrace as a first-time leaser - everything was explained clearly and my (many) questions were answered patiently. It's refreshing to deal with a company where you can email them, and you're guaranteed a fast and relevant response. I have no hesitation in recommending Embrace.
6 March 2026
Unprompted review
Reply from Embrace Leasing
Thank you for the fantastic review — we really appreciate you taking the time to share your experience.
Leasing a car for the first time can feel a bit unfamiliar, so it’s great to hear that everything was explained clearly and that all of your questions were answered along the way. We always encourage customers to ask as many questions as they need, and the team will always take the time to make sure everything is fully understood.
It’s also great to hear that our communication stood out. We work hard to make sure emails and enquiries are responded to quickly and properly, so customers always know exactly where they are in the process.
Thank you again for choosing Embrace Leasing and for recommending us — it really does mean a lot to the team. We hope you’re enjoying the new car and we’ll be here whenever you’re ready for the next one.
All the best,
The Embrace Leasing Team 🚗
Now on my 5th car through Embrace
Now on my 5th car through Embrace. Joe and the team have always been excellent.
10 March 2026
Unprompted review
Reply from Embrace Leasing
Thank you for your continued support David — reaching your fifth car through Embrace Leasing really does mean a lot to us.
It’s fantastic to hear that Joe and the team have consistently delivered an excellent experience. We work hard to make the whole leasing journey straightforward and well supported, so knowing you’ve chosen to come back to us time and time again is the best feedback we could ask for.
We truly appreciate your loyalty and look forward to helping you with many more cars in the future.
Thank you again for choosing Embrace Leasing. 🚗
Great value with high quality service.
After looking on line found best deal available for a Volvo XC40 in the spec we wanted through Embrace. Really easy to deal with and everything ran very smoothly which felt well structured and organised.
Plenty of comms throughout the process so we knew exactly was happening and when. Vehicle was processed and delivered really quickly.
Next lease i’d be more than happy to use Embrace again.
6 March 2026
Unprompted review
Reply from Embrace Leasing
Thank you for taking the time to share such a fantastic review Richie. We’re really pleased to hear that you found the best deal for your Volvo XC40 through Embrace Leasing and that the whole experience felt straightforward and well organised from start to finish.
Providing great value alongside a high level of service is exactly what we aim for, so it’s wonderful to know that the process felt smooth and that our communication kept you informed at every stage. Ordering a new car should be an exciting experience, and our team works hard to make sure everything runs clearly and efficiently right through to delivery.
We’re also delighted that your vehicle arrived quickly and that everything went as planned. Feedback like this means a great deal to the whole team.
Thank you again for choosing Embrace Leasing. When the time comes for your next lease, we’d be absolutely delighted to help you again.
Enjoy the new Volvo XC40 and happy motoring! 🚗 - The Embrace Leasing Team
Awful experience and responses.
Dear Embrace Leasing Team,
I must dispute several key points in your response as it is completely unfair, your version of events does not accurately reflect what occurred.
Firstly, regarding the telephone call you reference: I was contacted by a member of your team who explicitly stated that the purpose of the call was to confirm whether I authorised additional credit checks. I confirmed that I did, and I was thanked for doing so. At no point during that call was I informed that there was any outstanding documentation issue, any urgency attached to the order, or any risk of cancellation if further action was not taken immediately.
If, as you now state, the order had already reached a cancellation stage, it would have been entirely reasonable and expected for this to have been communicated clearly during that call or immediately afterwards. It was not. I was given no indication that failure to act within hours or days would result in cancellation or charges. BTW I acted immediately and actioned a credit check.
Secondly, the fact that the cancellation was communicated days later, rather than during or immediately after the call, raises serious concerns. This delay suggests either an internal processing failure or a lack of timely escalation on your side. It is not reasonable to attribute this to me when I had already cooperated, authorised further checks, and was never informed that anything further was required within a specific timeframe.
Thirdly, with respect to the original August order and the administration fee: that order was cancelled due to Embrace Leasing’s failure to honour the agreed delivery timeframe, despite this being clearly stated at the point of order. To now rely on “non-refundable” wording without acknowledging that the cancellation arose from your own inability to fulfil the agreed terms is, at best, unfair. No transparent explanation of how that payment was handled was provided at the time, and it was repeatedly ignored in subsequent discussions.
You state that the cancellation fee is “contractual rather than discretionary”. That position assumes that the underlying process was handled correctly and that I was properly informed at each stage. I do not accept that this was the case here. Consent to additional credit checks was explicitly requested and given during the call, after which I was told “ok brilliant, we will action that.” If the order had already been cancelled, or was about to be cancelled, this should have been clearly communicated at that point. It is difficult to understand why I would be contacted to authorise further checks if the order was no longer active, or why no mention was made of any imminent cancellation or associated charges. The way in which I was asked was that the finance company were requesting it and there was no other information inferring anything else given.
Given the above, I am formally requesting:
A full timeline of actions taken on your side following the telephone call in question.
Evidence of any communication explicitly warning me of imminent cancellation or charges following that call.
I have repeatedly requested a direct conversation with Mr Ryan Bishop to resolve this matter constructively, yet my calls have not been returned. That lack of engagement only reinforces my concern about how this situation has been handled. In my next response I leave call log history which further proves how deliberately ignorant these guys have been with me.
I remain willing to have this reviewed properly and fairly, but I do not accept liability for charges arising from miscommunication, delay, or internal handling issues beyond my control.
This issue has been handled awfully, there have been so many credit checks complete on my credit file from these guys and they have taken no accountability for anything. Still desperate for me to pay the amount, and not responding to any of my calls. Ryan Bishop especially has been very disappointing and I am looking to escalate this further as there has certainly been serious holes in what he has been saying as a manager. They clearly have no regard for customers they have let down and are desperate to pass any financial burden onto the customer.
Kind regards,
Faiz Khan
3 March 2026
Unprompted review
Reply from Embrace Leasing
Dear Mr Khan,
We note your further comments.
As you have now formally requested a detailed timeline and supporting information, this matter will be handled strictly under our formal complaints procedure. A full written response will be issued to you directly once the review is complete.
We will not continue discussing detailed case information in a public forum.
Kind regards,
The Embrace Leasing Team
Fantastic customer service
Fantastic customer service from beginning to end. Always polite and helpful and nothing seemed to be too much trouble. Very satisfied!
2 March 2026
Unprompted review
Reply from Embrace Leasing
Thank you so much Kim for your kind review.
We’re delighted to hear that you had a fantastic experience with us from beginning to end. Providing polite, helpful, and attentive service is exactly what we aim for, so it’s great to know that our team delivered and that nothing felt like too much trouble.
Your feedback means a lot to the whole team, and we’re really pleased that you’re so satisfied with the service you received.
If there’s ever anything we can help with in the future, please don’t hesitate to get in touch.
Thank you again for choosing Embrace Leasing. 🚗
Easy to deal with
Easy to deal with, with regular check ins
Transparent with costs, timely, and friendly service.
2 March 2026
Unprompted review
Reply from Embrace Leasing
Thank you for your review, Andrew.
We really appreciate your kind feedback. It’s great to hear that you found the process easy to deal with and that our regular check-ins helped keep everything clear and on track. Transparency and communication are very important to us, so it’s fantastic to know that came across throughout your experience.
Thank you for choosing Embrace Leasing we hope you enjoy your new vehicle, and if there’s ever anything we can help with in the future, please don’t hesitate to reach out. 🚗
Great service from beginning to end
Great service from beginning to end
27 February 2026
Unprompted review
Reply from Embrace Leasing
Hi Lucy,
Thank you so much for your lovely review — it really means a lot to the whole team here at Embrace Leasing.
We’re so pleased to hear you felt the service was great from beginning to end. That’s exactly what we work hard to deliver — clear communication, quick responses and a smooth handover all the way through the process.
If you ever need anything at all, whether it’s a question about your current vehicle or you’re thinking ahead to your next one, we’re always here to help.
Thank you again for choosing Embrace — we truly appreciate your support 🚗
First class service
The whole process to lease a new Renault 5 with Embrace Leasing was very positive. All questions (and I had a lot!) were answered really quickly and courteously and since receiving my car they have been really good at fielding my queries and putting my mind at rest that I have the support needed. I would thoroughly recommend leasing a car with Embrace Leasing
10 February 2026
Unprompted review
Reply from Embrace Leasing
Thank you so much Debbie for taking the time to leave such a fantastic review — we really do appreciate it.
We know leasing a brand new car, especially something as exciting as the new Renault 5, comes with plenty of questions (and rightly so!), so we’re really pleased to hear that the team were able to respond quickly, clearly and courteously throughout.
Support doesn’t stop when the keys are handed over, so it’s great to know you’ve felt reassured and looked after even after delivery — that’s exactly how it should be.
Thank you again for your recommendation and for trusting Embrace Leasing with your new car. If you need anything at all, we’re always here to help. 🚗
Excellent service
From initial contact to the day my vehicle was delivered, the team at Embrace provided excellent service. I can highly recommend them and will be more than happy to use their services in the future
16 February 2026
Unprompted review
Reply from Embrace Leasing
Thank you so much, Anthony, for your kind words!
We’re absolutely delighted to hear that you had a great experience with the team at Embrace from first contact right through to delivery. Providing excellent service every step of the way is what we strive for, so it’s wonderful to know we met your expectations.
We truly appreciate your recommendation and look forward to helping you again in the future! 🚗
Leasing Made Easy .…
From first contact with Embrace to the car being delivered to my door was a fantastic experience, always available to offer advice and answer your questions , amazing customer service throughout. Can't thank everyone enough.
Wouldn't hesitate in recommending Embrace , you won't be disappointed.
12 February 2026
Unprompted review
Reply from Embrace Leasing
Thank you so much Sam for your wonderful feedback!
We’re thrilled to hear that your journey with Embrace — from first contact right through to delivery at your door — was such a fantastic experience. Providing clear advice, being available to answer questions, and delivering amazing customer service are exactly what we aim for, so it’s great to know that came across.
Your recommendation truly means a lot to the whole team. Thank you again for your support — we’re always here whenever you need us! 🚗
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