I found it very challenging to fill the forms out but got there in the end, was a bit long winded for me. They were reasonably good with the claim and did pay out once all the paperwork was signed a... See more
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Review summary
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Reviews shaping this summary
Thank you L&G for your speedy reply. Indeed my quote had been sent out very quickly, confirming that their service is as good as they say it is. Please would you just take on board my comment about... See more
I am incredibly satisfied with my investment experience with Legal & General. The growth has been strong, and the overall management of my funds has been excellent. The only reason I am leaving is due... See more
Simple process, which had the right level of information for me to consider my decision. Right level of checks and assurances. Fast transaction. Legal and General app and customer interaction is a bre... See more
Company details
- Term Life Insurance Provider Company
- Asset Manager Service
- Income Protection Insurance Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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quick response in taking ny 25% tax…
quick response in taking ny 25% tax free cash on my 55th birthday, very satisfied
20 July 2026
L&G converting a pension fund to an annuity
Knowing that L&G were a premier financier and was able to give the best financial advice and rates that suited my requirements
30 July 2026
Answered all my questions put my mind at rest
The lady I spoke to was very friendly and answered all my questions
8 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Awful customer service
Awful customer service apart from a few minutes on a telephone call but even the outcome from that is disastrously wrong.
25 June 2026
Reply from L&G
Good morning Mr Bradley.
Thank you for your review and for taking the time to complete our customer survey. Your feedback is greatly appreciated.
I apologise sincerely for any delays you have experienced while waiting for a withdrawal from your policy.
We have spoken with our admin team, and they have advised they will prioritise your case and will be in contact shortly.
If would like to discuss this further or require additional assistance, please contact us at 0345 7660 813 or by email at Paymentservices@landg.com.
Kind regards,
Mariah
Appalling service from legal and…
Appalling service from legal and general. Would not recommend
9 April 2026
Reply from L&G
Good morning, Ms Wilson.
Thank you for your review and for taking the time to complete our customer survey. We value your feedback.
I've reviewed your comments and I apologise for any difficulties you may have experienced. I can assure you this is not the service we aim to deliver to our customers.
I can confirm we have a formal complaint logged and the complaints team is currently investigating the matter thoroughly.
They will be in contact separately to discuss the issue further.
In the meantime, if there is anything you would like to discuss or if you require additional assistance, please contact us at 0345 7660 813 or by email at Paymentservices@landg.com.
Kind regards,
Mariah
I was not contacted over my issue.issue.
I was able to explain my issue.but nobody bothered to contact me as promised to resolve.very very poor service..i shouldn't think they will bother now..terrible.its been 2 weeks now and legal &general still not contacted me.A discrace.stay well away from this company.
27 July 2026
life policy cancelled as moved abroad
Cancelled life policy as moved abroad 14 July. Sent form to L&G quick to reply but very frustrated my husband got different worded & more info on his reply email, hence the 4 stars.
4 August 2026
Good customer service from Sandy
4 August 2026
The knowledge professionalism of all…
The knowledge professionalism of all staff and efficiency of my request.
30 July 2026
Legal and General great at providing…
Legal and General great at providing excellent service and products that is best suited for its customers. No frills, just products and services that is easy to understand. Customers in safe and caring hands.
5 August 2026
It was very Easy and I didn't have to …
It was very Easy and I didn't have to be in a long queue
6 August 2025
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