L&G Reviews 

33,103
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 8,663 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professional, knowledgeable, and helpful staff who provide excellent service. Many people appreciate the clear communication and transparent processes, making interactions easy to follow and efficient. Reviewers frequently commend the company for its supportive customer service and straightforward user experience, often noting strong investment growth and reliable management. However, some customers also noted issues with communication and response times. Several people experienced delays in receiving responses or acknowledgements, and found the process slow or challenging to navigate. There were also mentions of unhelpful customer support and difficulties with online services or understanding provided information.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising their professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are often professional,... See more

Service

People report positive experiences with service, often highlighting its efficiency and professionalism.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of setting up... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers praising the quick response and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial set up of pension through employer was easy follow. Updates and communication throughout life of policy was easy to follow. Only thing I'd like to have seen was ability to still be able to vie... See more

Rated 4 out of 5 stars

Thank you L&G for your speedy reply. Indeed my quote had been sent out very quickly, confirming that their service is as good as they say it is. Please would you just take on board my comment about... See more

Rated 4 out of 5 stars

I retired last year. It was good while it lasted. But life goes on and I had to merge several small Pensions, like this one, into one big pension. It was logical to move them to a larger pension. tha... See more

Rated 5 out of 5 stars

Would definitely recommend L&G for Pensions or insurance. Communication and transparency has always been good. I’ve never worried about what is happening with my money which can’t be said for all prov... See more


Company details

  1. Term Life Insurance Provider Company
  2. Asset Manager Service
  3. Income Protection Insurance Company
  4. Investment Service
  5. Pension Fund
  6. Retirement Scheme Provider

About L&G

Written by the company

Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities. We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society. We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions. We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members. We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance. Life Insurance quotes from £5 Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months. Over 50 Life Insurance Quote With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time. Pension Annuity Quote A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine. What is Equity Release?

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.3

All reviews

(33,103)

8,258 reviews in the last 12 months

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Rated 5 out of 5 stars

Legal and General great at providing…

Legal and General great at providing excellent service and products that is best suited for its customers. No frills, just products and services that is easy to understand. Customers in safe and caring hands.

5 August 2026

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