Royal London Mutual Insurance Society Limited Reviews 5,729

The customer service from Nicole was very professional, courteous and friendly.
She pointed me in the right direction and is forwarding me the appropriate information to help me make the right decision going forward.

I have had a pension plan for a number of years with Royal London and have always found any member of staff that I have had to speak to helpful however, today I had to make a call where the query was beyond the norm and I thought it would be complicated! However, Scarlet Chamberlain who handled my call explained EVERYTHING very concisely, very clearly and made the whole process simple and straightforward. I would always recommend Royal London as I have always found the company very good to deal with and my pension well looked after I would also add the staff are very helpful and kind and today Scarlet was excellent I hope that Scarlet is rewarded somehow for her positive attitude, her enthusiasm, her commitment and kindness and her professionalism she is a huge asset to Royal London and well done to whoever trained and manages Scarlet this is a great team. Thank you everyone at Royal London and especially Scarlet you did yourself proud

I have had a pension plan for a number of years with Royal London and have always found any member of staff that I have had to speak to helpful however, today I had to make a call where the query was beyond the norm and I thought it would be complicated! However, Scarlet Chamberlain who handled my call explained EVERYTHING very concisely, very clearly and made the whole process simple and straightforward. I would always recommend Royal London as I have always found the company very good to deal with and my pension well looked after I would also add the staff are very helpful and kind and today Scarlet was WOW I hope they bottle her attitude, her enthusiasm, her commitment and kindness she is a huge plus to Royal London and well done to whoever trained and manages Scarlet this is a great team. Thank you everyone at Royal London and especially Scarlet

After a long wait on the telephone, both colleagues at Royal London I spoke with her polite, helpful and professional dealing with my request

Really friendly service. Made it very clear & easy for me

Michael was very pleasant on the phone and made me feel at ease , especially when I said I was leaving work and retiring early due to health issues. He was efficient and very helpful, not only making the transaction easy to do, but helping me sort one of my other accounts out, by putting me through to a lady to help with that account, she was also very helpful. He offered me support all the way through . He is very good at his job and If I need to call again , I would definately ask to speak with him for help.

Kate Leech (Retirement Team) was excellent: supportive, caring and patient. Due to illness, I have cognitive difficulties, so she was able to guide me through the process. Thank you so much!

Adviser Kiara was informative and helpful regarding my pension enquiry. But this lady was kind and listened to me. Royal London should know that Kiara is a great ambassador for them

Excellent engagement with Katie Crawley on the telephone, with swift follow up email.

Debbie was absolutely brilliant, took the time to talk me through everything. I would recomend them.

Process seemed to be fairly straightforward but I do not see why it takes so long from application to receiving funds.
Also I can not see my new account in the app.

Royal London do what you want them to do within there designated time frame what you know about in advance, keep you informed about everything

Royal London Pension is one of the best, and the staff are always helpful with any queries I have.

The wait in the telephone queue was quite short before I was put through to Rhona. Rhona delivered the information very clearly and explained any points that I was not aware of.

Polite helpful.conversation with Michael Blackburn.

Absolutely fantastic customer service, so easy and very helpful. Thank you.

Fairly simple process to execute. Instructions are clear and explicit, ongoing communications are timely and accurate. Please continue to make this process simple and efficient.

The only negative was waiting for over 20 minutes for the phone to be picked up
All my issues were resolved.
Jamie in the retirement team was very thorough and understanding of my requirements
Took time to explain my chosen options and where I could go for further advice .
Booked the follow up phone appointment I required.
Apart from the very long wait to be answered a very good experience.

Alex(E) talked me through the whole procedure in simple terms and the Royal London website was just as easy to navigate. they have really got their act together....MOST IMPRESSED!