I found it very challenging to fill the forms out but got there in the end, was a bit long winded for me. They were reasonably good with the claim and did pay out once all the paperwork was signed a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you L&G for your speedy reply. Indeed my quote had been sent out very quickly, confirming that their service is as good as they say it is. Please would you just take on board my comment about... See more
I am incredibly satisfied with my investment experience with Legal & General. The growth has been strong, and the overall management of my funds has been excellent. The only reason I am leaving is due... See more
Simple process, which had the right level of information for me to consider my decision. Right level of checks and assurances. Fast transaction. Legal and General app and customer interaction is a bre... See more
Company details
- Term Life Insurance Provider Company
- Asset Manager Service
- Income Protection Insurance Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Straight forward claims process at a…
Straight forward claims process at a particularly hard time. Tge process was handled swiftly and with compassion throughout
20 July 2026
Explained everything very well.
Explained everything very well.
Timescales were good. Nice friendly staff.
23 July 2026
Excellent investment performance and service
I am incredibly satisfied with my investment experience with Legal & General. The growth has been strong, and the overall management of my funds has been excellent. The only reason I am leaving is due to a change in my employment and moving to a new pension scheme. If it weren't for this structural change, I would happily remain with them. Highly recommend their investment services.
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything is done online now
Everything is done online now, it's not always easy and not receiving a confirmation is frustrating
26 July 2026
Reply from L&G
Good morning Mr Frank,
We appreciate you sharing your experience. We understand that not receiving a confirmation can be frustrating, especially with everything being online. We are reviewing our processes to ensure clearer communication and confirmation for our customers.
Thanks
Scott
(Senior Customer Experience Consultant)
My transfer was easy and fast.
21 July 2026
I found it very challenging to fill the…
I found it very challenging to fill the forms out but got there in the end, was a bit long winded for me.
They were reasonably good with the claim and did pay out once all the paperwork was signed and filled in correctly.
31 May 2026
A long long wait for nothing
After finally getting to talk to someone i was passed to someone else Who couldnt be bothered to pick the phone up so i hung up
30 July 2026
Reply from L&G
Good morning. Thank you for your review and for taking the time to complete our customer survey. We appreciate your feedback.
I'm sorry that your call wasn't answered in a timely manner when it was transferred to another department.
I understand that you were enquiring about a quote for a new policy. Our sales team will be able to help you with this if you call them directly on 0800 197 4798. Their opening hours are Monday - Friday 08:00 - 20:00 & Saturday: 09:00 - 13:00.
Alternatively, you can submit an application and get a quote through our website at www.legalandgeneral.com. All the available products will show under the 'Insurance' tab. Once you've chosen the product that suits you, just click the button 'retrieve a quote'.
If you have any other queries, please email them to protection.socialmedia@landg.com and I'll be happy to help.
Kind regards,
Dylan
Critical illness claim
Great staff communication and a acceptable time taken to request information and fulfil the claim as per the policy.
1 July 2026
Very helpful
The gentleman I spoke with was very helpful and explained things so I understood exactly what to expect and the time scale.
10 July 2026
Reply from L&G
Good morning,
We are truly sorry to hear that you feel this way. We want to assure you that we are committed to assisting with all requests. We are reviewing your feedback to understand what went wrong and improve our service.
Thank you
Scott
Professional, Quick, and Clear Service
L&G helped me to transfer my pension to another provider. Very easy to do with L&G, pleased with the service provided.
31 July 2026
Easy and sorted quickly
30 July 2026
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