I found it very challenging to fill the forms out but got there in the end, was a bit long winded for me. They were reasonably good with the claim and did pay out once all the paperwork was signed a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you L&G for your speedy reply. Indeed my quote had been sent out very quickly, confirming that their service is as good as they say it is. Please would you just take on board my comment about... See more
I am incredibly satisfied with my investment experience with Legal & General. The growth has been strong, and the overall management of my funds has been excellent. The only reason I am leaving is due... See more
Simple process, which had the right level of information for me to consider my decision. Right level of checks and assurances. Fast transaction. Legal and General app and customer interaction is a bre... See more
Company details
- Term Life Insurance Provider Company
- Asset Manager Service
- Income Protection Insurance Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The friendly was your staff dealt with…
The friendly was your staff dealt with my claim was very reassuring, I was in a bit of a maze, trying to sort out legal problems with my solicitor. Your staff made the process of making a claim seem really simple and straight forward, which reduced my anxiety considerably.
30 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This company does not pay out on…
This company does not pay out on important income protection policies
8 February 2026
Reply from L&G
Good afternoon Ben. Thank you for your review and for taking the time to complete our customer survey. We value the feedback.
I'm sorry that we've been unable to pay your claim. I understand the frustration this can cause. I've passed your feedback on to the relevant claims department. They may contact you further regarding this.
Kind regards,
Dylan
Wasted time trying to sort contact with…
Wasted time trying to sort contact with my doctors
17 December 2025
A terrible experience from start to…
A terrible experience from start to finish during an already difficult time navigating a cancer diagnosis, a critical illness claim that required only GP information took over 24 weeks, updates were poor and only provided when I chased , rarely spoke to the same person , standard response was they’ll be a further update in 5 to ten working days
8 June 2026
The person to time to understand what…
The person to time to understand what my query was about
29 July 2026
Terrible experience
Terrible experience. Claiming on critical illness cover when ill and cannot work. This has been painfully slow with me having to chase them constantly. Has made my health journey all the more painful. Do better Legal & General.
6 August 2026
Unprompted review
Reply from L&G
Good afternoon. Thank you for your review. Your feedback is greatly appreciated.
I'm sorry that you've experienced these delays with your claim. I understand this can be frustrating in what is already a difficult time for you.
I'd like to follow this up with our claims team. Please can you email your policy number and claim reference, if known, to protection.socialmedia@landg.com so I can do this.
Kind regards,
Dylan
Easy to deal with explained everything…
Easy to deal with explained everything in lay man terms
25 July 2026
Why confuse simple things
Life is difficult for a lot of older people so when we encounter someone efficient and courteous it gives us more confidence to get on with things.
28 July 2026
A simple and efficient telephone…
A simple and efficient telephone contact to update details.
4 July 2026
Quick reponse to my request
Quick reponse to my request - time bound response - met my expectations!
22 July 2026
Helpful staff
4 July 2026
Polite professional patient…
Polite professional patient understanding English speaking service first class in my opinion.
Got straight through for help which impressed me. Thank you.
30 July 2026
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