L&G Reviews 

32,888
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 8,642 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being exceptionally friendly, helpful, and professional, providing clear and informative assistance. Many people highlight the excellent customer service, noting that interactions are often straightforward, efficient, and compassionate, with queries resolved effectively. Reviewers appreciate being kept well-informed throughout their process, often experiencing quick service and smooth transactions. However, some customers noted occasional communication issues, like a lack of acknowledgement for submitted documents or delays. A few also felt certain agents were dismissive or unhelpful, leading to unresolved queries. Additionally, some reviewers mentioned processes could be lengthy or tedious, sometimes requiring extra calls.

What people talk about most

Staff

Users describe positive interactions with staff, consistently reporting that employees are helpful, polite,... See more

Customer service

People report positive experiences with customer service, highlighting helpful, efficient, and professional... See more

Service

Consumers find service to be positive, with many reviewers consistently reporting excellent and first-class... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, user-friendly, and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thank you L&G for your speedy reply. Indeed my quote had been sent out very quickly, confirming that their service is as good as they say it is. Please would you just take on board my comment about... See more

Rated 4 out of 5 stars

Very friendly man that l spoke to very thorough,kept to the questions that needed to be asked which l replied to honestly and as accurate as l could.Overall experience good if a bit long winded.

Rated 4 out of 5 stars

A rather straight forward exprience. Interactions with staff were brilliant - they were very informative and compassionate. I believe the website could be improved regarding decision making for making... See more

Rated 5 out of 5 stars

Simple process, which had the right level of information for me to consider my decision. Right level of checks and assurances. Fast transaction. Legal and General app and customer interaction is a bre... See more


Company details

  1. Term Life Insurance Provider Company
  2. Asset Manager Service
  3. Income Protection Insurance Company
  4. Investment Service
  5. Pension Fund
  6. Retirement Scheme Provider

About L&G

Written by the company

Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities. We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society. We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions. We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members. We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance. Life Insurance quotes from £5 Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months. Over 50 Life Insurance Quote With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time. Pension Annuity Quote A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine. What is Equity Release?

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.3

All reviews

(32,888)

8,613 reviews in the last 12 months

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Rated 1 out of 5 stars

They have been paying my pension for…

They have been paying my pension for over 15 years but cannot tell me who I took it out with

23 July 2026
L&G logo

Reply from L&G

Good Morning Mr Williamson,

Thank you for your review and for taking the time to complete our customer survey. We value your feedback.

I apologise for any inconvenience you have experienced while trying to get information regarding your policy. I’ve reviewed your policy and I have now emailed you to provide you with some further clarity regarding this.

If you have any further questions please contact us on 0345 766 0813 or email us Paymentservices@landg.com

Kind regards,
Lydia

Rated 5 out of 5 stars

Excellent service.

Very quick and efficient process. Adjusted the online application to make it as easy as possible and guided me through from start to finish. Excellent service.

18 July 2026

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