Leasys UK Reviews 328

All good so far

Great experience from start to finish. Cannot recommend enough

Leased a Ford Raptor with Leasys, when it was due to be returned the collection company couldn’t collect for 4 weeks although the contract states 10 days notice to return. The day before my appointment the collection company cancelled and arranged for another 6 days later. Leasys had already delivered my new vehicle so I have been charged for both vehicles in 1 month. I have contacted Leasys many times with no reply - a £25 gesture is all they are willing to give. Would never lease another vehicle with these.

Edit - response to Leasys reply.
I have obviously contacted the email you have suggested many times as mentioned above and have since quoted your message below. No refund.
1st excuse - there was damage on the bumper so no refund will be given. The damage is charged for separately so that’s irrelevant.
2nd excuse - there was service history missing. The vehicle has not had a service yet as it was returned before 12k.
3rd excuse - the mileage could have been sent over when I stopped using the vehicle and I would not have been charged since then.

Jay and Zafran have been such a massive help. They were calm and resolved my situation quickly.

Thank you both!!

100% 100%100% 100% terrible
You get hold of tried 10 times plus and wait on call , the various number on there contract are wrong !! One is complete different company
Every time 10 times minuim waited 30mims plus and call cuts off
The app they suggests doesn't recognise by contact number
So I changed tack and pushed option as if I was a broker or dealer instant answer! Who transferred me still waited a long time but was answered and once they dont recognise anything car reg or contract number can you believe it !!
Main reason the car doesn't work wouldn't charge and then another fault the car just STOPPED middle of the car
Leepmotor c10 and had to be left on the car until next day !!
Leasy is a completely redicous company who have phone number for brakedown assist and doesn't work ! And another on the contract once again is another company
So please avoid this company and also Leepmotor c10 as there are two known faults

Also download the app and once again completely terrible has zero information on it , i must have had 10 plus cars and this is worst experience
No idea how a cumsumer is supposed to use this redicous app !! I had lex leasing my last one company, Simple to use but leasy no idea nothing on it
Been with this company 8 days hopeless

ive never known an easier process from start to finish with no pushy sales teams bombarding you constantly .. nice and easy professional service that i would more than recommend and also Michelle worked wonders for me on my deal,
im currently looking for my 2nd car ,

Beware of this company. If you dispute its excessive charges for damage at the end of the lease, do not just pay the bill, cancel your direct debit and DO NOT go to the British Vehicle Rental & Leasing Association’s (BVRLA) so-called independent dispute resolution service. Instead go straight to the Financial Services Ombudsman (FSO) because Leasys is regulated by the Financial Conduct Authority (FCA). Leasys wants you to go to the BVRLA and will tell you to do so because it is the industry's trade body, but it will do nothing. The BVRLA don't care how much Leasys charges for minor dents outside of the fair wear and tear guidelines and will happily tell you it can't comment on those excessive charges because of competition law – who knew! All very convenient for Leasys, you might think. If you go to the BVRLA first, then the FSO will not investigate because you have accessed a dispute resolution service already. Sadly, it appears the FSO is more interested in process than championing the consumer. I fought Leasys for months and it is of considerable comfort to me I must have cost it much more than it wanted me to pay by having to deal with the dispute. For example, the money it demanded (£154) to replace a tyre because of a tiny nick, even though it would pass an MOT, was excessive and absurd. It shows, in my view, Leasys to be a poor company to deal with and it should be avoided. I consistently asked for evidence it had ‘repaired’ and ‘replaced’ the damage to the vehicle – terms Leasys itself used to justify the costs - but, of course, it didn't. It just sold the car at auction and referred me to the terms and conditions while saying pay up. Fair enough, I signed on the dotted line, but it doesn’t mean you have to take a car from them and I won’t ever again. The industry’s fair wear and tear guidelines are formulated by the BVRLA - a trade body - that’s the key thing to remember when taking out any car lease. Many might also take the view the industry’s dispute resolution service needs to go elsewhere, if it can’t comment on something as fundamental as the cost charged for so-called repair and replacement because of its trade body status. This is a point I made to my MP who has written to the relevant minister to highlight this obvious concern. My understanding is other vehicle leasing companies are far more reasonable over the cost of damage. My strong advice is to do your research and go to them instead. If you are in dispute with Leasys, please go as far as you can in disputing the costs – go to the FSO and your MP. Doing so at the very least costs them money in dealing with it and shines a light on the industry’s practices as well as giving you a chance to avoid them. If everyone did this to Leasys and other leasing companies then perhaps over time, the consumer might receive a better deal over charges for damage.

The lease of the car was fine but there was a sting in the tail at the end. When handing back the Tesla i had lost one of the cards issued. Not a big deal - on the Tesla shop they charge £30 to issue a new one. However Leasys were having none of it. They charged me £162 and told me 'it affected the resale of the vehicle!" Complete con and left what was initially a very good experience it a bad one. They could have easily just adjusted the charge but kept referring back to the 'terms and conditions' Be careful if looking to go with them

Very pleased with my vehicle and the service I have received.

Clear communication and a smooth process which I valued as it was my first time leasing a vehicle.

This company is absolutely brilliant when dealing with queries. A typical example is when I spoke with a lady called LEIGHA, she was very helpful and has good customer service .

Terrible service, from start to finish! We were rejected from a loan (previously had one for another car), no particular reason given. We have a fabulous credit history. Thriving business, so no reason at all. Went to Experian to check with them and they said it was the loan company! From there, it went downwards. Back and forth to the car company, had to show year end accounts, print, sign, print, sign - send back. Honestly, the worse experience we've ever had. We nearly pulled from leasing a car through our business but after expressing how terrible the whole service was and experience, we eventually got there and picked up our car on Saturday.

The overview looks great. but my invite to join the my Leasy portal does not work. I can not create an account it will not accept any passowrd(even google generated).

Arun from
The operations team was amazing understanding I had a really bad experience with the gentleman who collected our car he was asking for things that didn’t make sense etc and Arun put me at ease and helped me through the process and because of this I will be leasing again thank you Arun your a star .

If it hadn't been for an initial problem with the online lease completion my experience to date would have been 5 stars. After seeing other earlier reviews I was a bit wary of using this company, but the deal on offer seemed to be the best available.

After that initial hiccup everything went OK, the car was delivered as agreed and was fault free, with 102 miles on the clock. I wouldn't expect the delivery driver to be an expert on the car I had ordered, neither are most car salesman based on my experience, and had downloaded the handbook in advance.

Have to wait until the end of the lease to see if that goes as well.

Spoke to Leigha this morning in relation to an ongoing investigation into my motor vehicle. She made me feel so relaxed and not so stressed bless her heart and helped me incredibly. I can't thank you enough. You deserve a bunch of flowers

Absolute joke of a company, never get a car through this company, there is NO after sales service, and there is no Phone number you can call, when ever you try to email them , they alwasy reply after 4 or 5 days, by that time your urgent request or problem is either solved or you have to do it yourself.
Had car from them with full maintenance included, and 2 i had to pay for the small faults which developed over the period of 2 years, even though I kept paying for maintenance for 2 years.

Went very smoothly
Happy Days

Great service from start to finish, great price on my new car too! Delivered straight to my door with no complications.

The vehicle was dropped off by a driver whos only job was to deliver vehicle. If it wasn't for the fact I had looked at them in the dealers I would have had no idea how to even unlock the doors or put it into drive