Leasys UK Reviews 328

Arun from the Operations Team was an amazing help! I was extremely stressed with the charges I received at the end of my contract, and Arun showed empathy and put his time and effort into helping me resolve my situation with the Inspections company Manheim. He saved me a charge of £1,050!! This was for not providing my service book upon collection of my vehicle. I had all the relevant paperwork so Arun went above and beyond to ensure the inspections company assessed my documents properly and accepted them rather than charging me. If you ever have any issues make sure you ask for Arun!!! He deserves a bonus for the help me gave me through such a stressful time! Thanks again Arun 😊

Breach of GDPR/Failure to respond causing delays in early return.

I was notified by leasys that an invoice was mistakenly sent to another customer which contained my personal bank details, including my account number and sort code.

This is a clear data protection breach, and I was informed that the recipient had “deleted” the information. This did not reassure me in any meaningful way, as I have no way of confirming what has happened to my data, whether it was saved, shared, or misused.

As a direct result of this incident, I had to take time and action to protect myself, including arranging for my details/cards to be changed due to the potential risk of fraudulent use. I found the way this matter was handled to be highly unprofessional and your response did not provide any sufficient reassurance or evidence that the issue was properly resolved.

I also contacted the team on numerous occasions to request early termination and return of the vehicle.

When I did receive a response, I was issued with a significantly increased cost to return early, however when I attempted to progress this request and arrange the return, I experienced ongoing delays and a lack of communication. My emails were repeatedly ignored, and I was later informed by phone that their email address had changed — which further delayed the process.

This level of service is unacceptable, particularly as it has caused delays that appear to have prolonged the agreement unnecessarily, resulting in ongoing payments. As a customer, I feel that my concerns have not been treated with urgency or professionalism, and it is extremely disappointing that resolving a straightforward request has become so difficult.

My business partner and I have leased two Jeep Avengers through Leasys. We are now two years into a three‑year contract, and the experience has been nothing short of appalling. Both vehicles have suffered multiple and serious faults—including one car that suddenly stopped on a motorway without warning.
Trying to get these vehicles into a Jeep dealership for repairs is practically impossible. My colleague waited 81 days for an appointment, only to discover this week that the car had an active safety recall that Leasys never informed us about. Meanwhile, my vehicle also had a recall, and despite repeatedly asking whether it was safe to drive while waiting the five weeks for an appointment, nobody at Leasys would confirm anything. We were simply told the responsibility was ours.
Our attempts to contact Leasys have been met with consistent silence. We waited six weeks for their “official response,” which turned out to be one of the most unhelpful, tone‑deaf replies I’ve ever read. Their proposed solution?
We should get the cars fixed ourselves and then pay the early termination fee if we want to end the contract.
You cannot get anyone on the phone—ever. We’ve even resorted to Googling staff names and guessing email formats in the hope that someone might respond. They don’t. And yet, in every canned reply I see to other customers online, Leasys proudly directs people to the Operations email address… which has been copied into our messages from day one without producing a single useful response.
What makes this even more frustrating is how simple the solution could have been. When these problems first started and we realised they stemmed from Jeep faults, we would have been perfectly happy to swap into different vehicles and continue our business with Leasys. Instead, the sheer incompetence and lack of support have made that impossible.
Once both cars are finally repaired, we will be returning them immediately—and we will never do business with Leasys again.
Please save yourself the stress and avoid this company at all costs.

Easy process. Everything happened as planned. Good communication.

I’ve had nothing but issues with this car, from connectivity to the leap motor app. Even I’ve had it booked in today at the main dealership they said they can confirm that there is an app Issue and connectivity issue which they don’t have a fix for.

So I’m left with an unresolved issue.

I was assisted by Rizwan today, and he was extremely helpful and professional throughout the call. He talked me through all of my options clearly and ensured that all of my questions were fully answered by the end of the conversation. His customer service was outstanding he was friendly, patient, and knowledgeable. It was a really positive experience, and I felt genuinely valued as a customer.

This is the worst finance company I have ever come across.
They are quick to do a deal and take your money but if you need help in the future forget about it. It took over 3 weeks for someone to answer and then not wanting to help, no help with car manufacturers , don’t offer courtesy car they do nothing to help. You have to do the calling around which has taken up 2 weeks of my life mad me sick. Nobody wanting to help.
I didn’t reach out to this company- I went through a car leasing company called Select car but they couldn’t help either.. nightmare on a brand new car that I don’t even own. Also they will miss sell you maintenance with another 3rd party.. so many third party’s even my solicitors is confused. Please steer clear from this company.

Very quick process and smooth transaction. Highly recommended 👍🏻👌🏻

I got a good deal. When I asked for flexibility on the payment structure it was not a problem. But really I have had very little dealing with them at this time when they asked for a review rather I have only dealt with a the vehicle dealership.

I had a new car delivered (a Vauxhall Grandland) through Leasys on 23rd July. On 25th July it suffered a total breakdown; automatic transmission failure requiring dealer repair. Long story short, I was without the car for two months whilst it was being repaired but Leasys refused to compensate me and expected me to continue paying the monthly lease, despite that fact I did not have the car I was paying for! My complaint to Leasys was dismissed on the grounds that they considered it was between me and Vauxhall - despite the fact that it’s not my car! Appalling service.

Absolutely dreadful customer service. Don't reply to emails. I've sent 4 since December 15th 2025. I have a van that has been waiting to be collected for two months now. Never again. Avoid like the plague.

Really happy with my new car. The communications throughout my pre delivery was excellent.

I would recommend this company to my friends & family.

The end of contract process has been an utter frustration, calls unanswered, emails not replied to... inshort no communication from Leasys in the last 2 months and this is causing a huge headache around personal finances and vehicle logistics

Quick and efficient response to email queries! Having worked with many leasing companies, it’s truly refreshing to experience such prompt and professional communication.

I dealt with a lady by the name of Elizabeth Smith who, from the outset was very friendly yet extremely professional in the way she guided me through extension process for my car.

All the relevant paperwork came through quickly and we were able to finalise everything within a few days despite the Christmas shutdown about to start.

Elizabeth is indeed a credit to your company and I would only hope there were more Elizabeth's out there to help make business in general move more smoothly.

David Gensburg at Stellantis Birmingham was exceptionally helpful and made the process seamless and stress free.

I experienced amazing service from Emily. Very transparent and attentive to the deal I wanted.

Very easy process compared to other companies I have dealt with.

Haven’t heard from anyone can’t log on to info you sent, car is missing mats I’ve had to chase and still not got them, car came with engine management light on and I have an invoice but don’t know where to pay it, confused