Leasys UK Reviews 328

Was not a good start in the beginning, wrong name on documents, wrong car reg, couldn't login on website portal.
Looks like I've found someone I can contact if I need help next time Leigha.

I previously posted a review praising Arun at Leasys for helping me with a certain issue I had.
I leased a car from Leasys on a 2 year contract, in January this year my car broke down, I could not get into dealership until March 4th ( earliest appointment) . I asked leasys for a replacement vehicle as I have now been 10 weeks without a car, paying £342 a month , also now having to pay £100 a week to get to work, I have sent several emails and called so many times , nobody ever gets back to me or replies to my emails. They literally have what I can only assume is a call centre as they all say we will pass on your message and someone will get back to you. Happened once and a guy called Arun did help me out regarding an issue with the garage but since then I have been totally ignored although assured Arun will call me back. I advise anyone thinking of using this firm to not, worse customer service I have ever known, My colleagues and friends cannot believe the way they treat there customers!!!!
I am paying them money every month for a car that is not fit for purpose and want them to take the car back without termination fees but just being ignored

Straight Forward

I gave 5 stars because of the help I received support from star to finish from Kelly

Great service, my 2nd car financed by leasys. Fast and efficient communication when needed.

I returned my car in January 2025 . 3 months later they sent me a bill for £2500 for damage on the vehicle. I have asked for invoices for the repair they say they had to have done , while I had the car is was hit outside a shop. I had the vehicle professionally repaired and professionally cleaned, before returning it . Very disappointing with this company would strongly advise to keep well away from Leasy

Leasys treat their customers with absolute contempt. The phones are never answered and they ignore emails. My lease car was due to be returned - the collections company knew exactly where it was and arrangement was made to collect it. For some reason it wasn’t collected and I was not told about it. Turns out the vehicle was moved and leasys had ‘misplaced’ it. They then charged me for 4 four months extra rental and storage costs for the car they lost.

Avoid at all costs. There are far better leasing companies out there - read the reviews first.

First or all my reg is : BK26VTD not what u have written in email.
2nd of all I can't connect my leapmotor app to car as you guys havnt sorted it out on your end. Other leapmotor users csn connect to app !

very good nice and simple

Leasys UK Ltd, you are a JOKE! There needs to be an option to give zero stars. Firstly, I love my New Cupra, it's my second Cupra and no complaints. My first Cupra I bought through a Cupra dealership on PCH, great service and no issues with VWFS. My first mistake was not taking the advice of that dealership and buying my new Cupra through them instead of Leasys UK, which was simply down to the monthly payments, as Leasys UK was cheaper. My car was delivered with no issues, and all paperwork was done online. 10 days on and still no initial payment taken out of my account, I contacted Leasys UK to ask when the payment would be due, which they confirmed would be on the 25th. 25th comes and goes, no payment taken, I again make contact to be told it's an error at my end, I speak with my bank, no issues, and Leasys UK has made no payment requests. I again contacted Leasys UK to be told no problem, we will put the payment request through again. 5th Feb, I get an email from Leasys UK stating I have missed a payment, and my account is to be closed until the initial payment is made. Clearly concerned that it would affect my credit score, I called Leasys UK, made the payment through bank transfer, and stressed to Leasys UK, is this all sorted, and have you got the correct details, etc. An email was received stating all sorted there end, my monthly payments would continue as normal on the 15th of each month. 15th Feb comes and goes, and no payment is taken. I gave it a couple of days, and again contacted Leasys UK to be told, not to worry it will come out by the 18th. 18th comes and goes, still no contact from Leasys UK. 26th Feb still no payment taken or contact from Leasys UK, so I emailed them with a Formal Complaint. It's now the 15th March, I have still not received a reply, the Feb or March monthly payment still hasn't been taken, and I have been notified today through ClearScore that a "Missed Payment" report has been added to my credit report and no surprise, it's from Leasys UK and I am the one thats been chasing them since Januray to pay my monthy payments!

Professional, trustworthy & seamless experience. Would highly recommend

I have an ongoing issue with Vanarama (Broker) so therefore with Leasy over one of the worst deliveries of an order I have ever come across which includes the falsifying of documents.
Currently in the process of raising a dispute with The BVRLA

I telephoned Leasys following the return of my lease vehicle and was fortunate to speak to Arun who was so good in sorting out a couple of issues. My contract was yet to be shown as completed and I was concerned a further payment may be called for. Arun quickly sorted the issues I needed resolving and later confirmed that in email. I also received a payment advice of a credit to my account which I was not expecting. Great customer service

No issues, vehicle arranged very easily and kept informed throughout, vehicle delivered on time with competitive pricing - Very pleased

From the day I decided on the car to organising the collection of the car has been simless and dealing with the staff who are very helpful especially Arun. I would recommended using Leasys.

Great and professional support by Leigha, everything I needed was arranged and sorted in a short time. Thank you.

Arranging the car through the lease company was easy

Couldn’t do enough for me

Delivered car without cleaning it.

Looked ok so signed.

Next day wasn’t raining so took it to the hand car wash for its first clean

Entire car, a brand new car! Full of swirl marks

Ignored by leasing options

Sent photos and video of swirl marks

I feel like they are taking the mick now they have my money! They don’t care because they have their money

I have tried so many times to phone Leasys about this also but they never answer

I’ve had no information about when I can pay my first amount as I want to get the date etc sorted, I’ve emailed them but they don’t reply.

I have no idea why people would want to deal with these companies. Just buy a car, I’ll never lease again

I have spent £4000 to have a dirty car delivered that I now don’t want

How are these companies allowed to ignore you after taking your money?

I am fuming!,,,

Whilst I am a bit of a tech numpty, I found that leasys ltd made the whole process easy. I am over the moon with my new car and the cost of leasing it.

If im honest, there was very little interaction with the company. It was basically a form.
But, it was very straight forward and simple.

I arranged my lease through a broker and received my vehicle without issue. However, since delivery I have had no direct onboarding communication from Leasys. I’ve chased multiple times because I need to update details.

I have not received a welcome email, customer account details, portal login information or any clear confirmation of my payment schedule. Despite this, I have received a payment request and, shortly afterwards, an email asking me to rate my experience.

Being invoiced and prompted for a review without having been provided basic account access or any response to my enquiries reflects poorly on the customer experience.

I am still awaiting any communication and proper account setup.