We ordered two towers which we assumed would be delivered together. One arrived the next day but there was no sign of the other, and no tracking info available. After chasing up twice, the second one... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely product, I was debating whether to get the adjustable height version as my son is on the smaller side but so glad we opted for this convertible version as he loves sitting at the desk arrange... See more
Company replied
Extremely prompt delivery. We bought a learning tower for our young grandson last November and have just bought another for our granddaughter as it had been such a hit. This time was no exception and... See more
Company replied
I dithered a lot on the choice of learning tower, but I decided to go for this one instead of a cheaper one from the place-that-shall-not-be-named. Despite being apparently made to order, this turned... See more
Company replied
Company details
- Children's Furniture Store
- Flat Pack Assembly
- Furniture Accessories
- Home Goods Store
- Kitchen Furniture Store
- Plant Nursery
About The Learning Tower Company
Written by the company
What we believe: We believe that confidence is learned by testing the limits of your world! We believe that a loving home provides a secure base from which great things happen! We believe in helping our children develop the skills and sense of adventure for them to achieve their dreams!
What we do: We are The Learning Tower Company and (you guessed it!) we sell learning towers, Pikler triangles and other Montessori children's furniture. The products we sell allow children to interact at 'grown up' height, to be involved safely in every day activities, learn new skills and engage in family life!
How we do it: We work with specialist producers to bring you a product that fits seamlessly into your home and enhances family life. We ensure that all products meet requisite safety and quality standards so you know your children are in safe hands. Hey... and because we believe in leaving the planet in a good place for our children, we plant a tree with Ecologi for every sale made. SHOP NOW OUR COMPANY FOREST ON INSTAGRAM
Contact info
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, United Kingdom
- support@learningtowers.co.uk
- learningtowers.co.uk
4.4
Excellent
553 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing tower!
Amazing tower!! High quality wood and super safe for 11mnths baby to stand up in it.
21 January 2025
Reply from The Learning Tower Company
Hi Kasia,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Love it
Love it! It took quite long to arrive but it is super easy for my 13 months baby:)
2 February 2025
Unprompted review
Reply from The Learning Tower Company
Hi Edurne,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
I havent received my order and I have…
I havent received my order and I have no updates whatsoever on whats going on
10 January 2025
Reply from The Learning Tower Company
Hi Edurne. Thank you for your review. I can see that you ordered our Ultra Compact - Folding Learning Tower on 10th January. This product has an advertised delivery time on our product page of 21-28 days, so this is due to be with you before 7th February. As of writing, (27th January) I can see that your tracking information has been updated and you should have received this via email. We apologise if you have not received this. Please check your junk mail and if you need further support with anything at all please email us support@learningtowers.co.uk and we will be on hand to assist.
Super product
Super product. Folds, so it’s a very unobtrusive part of the kitchen. Sturdy and well made. Accessibility for our two year old is really easy, and safe. Have tried others, some are really difficult to get into or out of.
9 January 2025
Reply from The Learning Tower Company
Hi Jacqui,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
good quality product fast shipping
tower is great just what i was looking for. fast shipping too. no assembly was required so perfect
9 January 2025
Reply from The Learning Tower Company
Hi Abdul,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Reply from The Learning Tower Company
Hi Mrs Stigwood,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Great product, slow delivery; intermittent response to queries
UPDATED: Overall I'm happy with the product, it's well built, easy to assemble and was well packaged. The delivery lead time was long, taking nearly four weeks to arrive. To some extent this was expected from the information provided at ordering. However, I do think that LTC need to provide more updates whilst the order is being prepared when the lead time is so long. I had no emails after the initial confirmation and, given the expense of the item, was nervous that nothing then seemed to be happening. An email to reassure everything is still in progress would help.
The other reason I have deducted a star is that their replies to queries was, in my experience, patchy. The first query I submitted via their online form went unanswered; they claim it's not in their system, which suggests the form isn't that reliable. They did respond to my second query (which also coincided with my initial, negative, Trustpilot review), and have been very communicative since to update me on progress and check I've received the product okay.
5 January 2025
Reply from The Learning Tower Company
Hi Hayley Thank you for your review. I can see that you placed your order for "The Ultra Slim - Folding Learning Tower" on 05/01/25, which has an advertised lead-time of 21 days, so we would normally achieve delivery by 26/01/25 (as of writing it is 23/01). I can see that we received the first correspondence from you on 22/01 and we responded on 23/01. We sincerely apologise if you had previously attempted to contact us, but we did not receive such correspondence if this was the case.
I can see that we have now updated your tracking information but on this occasion we can see that shipping is likely to slightly exceed the advertised delivery time; again we're very sorry for this; unfortunately this specific model's production has been directly affected by the war in Ukraine. That said, we realise you have spent a lot of money on this product and we completely understand that you will be impatient to receive it. We will work to keep you updated and we hope that the final product will make up for the delayed delivery window.
Great and safe!
Great and safe tower for my toddler to use around the kitchen, folds away easily too. He's very happy with it!
5 January 2025
Reply from The Learning Tower Company
Hi Linda,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Easy ordering, sturdy lightweight tower, very happy small child!
Easy to choose which tower would suit our space best; easy to order; and the delivery was estimated as a couple of weeks, but the tower arrived a few days earlier than the original estimated day. Overall very pleased with it.
3 January 2025
Reply from The Learning Tower Company
Hi Li,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Very disappointed, bad quality, bad experience
Ordered a learning tower which was delivered damaged. The product itself was chipped and scratched which makes me question whether there is any quality checking.
Upon getting in touch they offered a replacement ( I was not happy to keep the damaged one they sent)
This took several days from my original order date to come as they would reply the following day to any correspondence. I bought this as a first to my LO birthday so as you can imagine I was so unhappy with this experience.
The replacement came fine but I must say for the price the quality is not great. Very easily scratched and quite flimsy.
There are so many alternatives on the market, I really wish I went elsewhere. I know this company would not allow a second return and as a mum you want the least hassle so I’ve just kept this
I do not recommend this to any of my friends or families. Look elsewhere the competitors look much better.
3 January 2025
Reply from The Learning Tower Company
Hi Hannah,
Thank you for taking the time to write a review and I'm very sorry for your experience.
I am of course glad to hear that our customer service team acted to replace your original product which sounds like it may have been damaged in transit (?). We always endeavour to respond to correspondence within 24 hours unless there is a complexity to your case and we need to reach out for further information internally.
If you are still not satisfied with your product then we will continue to work with you to resolve your issue. Note that we stock multiple learning tower types from multiple producers and so you will always find a product that befits your expectations with us. :)
Very clever design
Very clever design. Easy to put together. Can’t wait to give it to our grandson for his second birthday.
26 December 2024
Reply from The Learning Tower Company
Hi Terry,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Poor quality paint finishes …
We ordered a classic learning tower but it had a poor paint finish. The replacement tower had exactly the same faults. We ended up having to change to a different design to get a tower that was finished better. The whole process took three weeks to resolve.
7 January 2025
Unprompted review
Reply from The Learning Tower Company
Hi Nicholas. Thank you for your review and notifying us of this issue. I'm very sorry you've experienced issues with the paint on your item. Indeed we have had some issues reported with the paint finish on this product. Our Customer Service team will reach out to you soonest to discuss your issues and how we can resolve this issue for you. Please expect our correspondence via email.
Customer service are great
Updated 22/01/25. Jen at customer service was quick to reach out to me to help rectify the issue. They offered me a replacement tower which I accepted. We’ve had the new one for nearly a week and there are no marks or chips in the paintwork. I would now happily recommend this company to anyone looking for a learning tower.
Original review:
I ordered a learning tower in black for my son’s Christmas present. While he loves being able to get up to the counter I do have a few issues with the product quality. With less than a few days use it had significant chips in the paint, and scratches. These have been caused by my son dropping toys etc. but I would have thought that the paint would withstand this better given the price of the tower. It’s also quite slippery and my son has slipped a few times on the step. Overall the product is useful but the quality could use some improvements, especially given the price.
8 January 2025
Unprompted review
Reply from The Learning Tower Company
Hi Nikki. Thank you for your review and notifying us of this issue. I'm very sorry you've experienced issues with the paint on your item. Indeed we have had some issues reported with the paint finish on this product. Our Customer Service team will reach out to you soonest to discuss your issues and how we can resolve this issue for you. Please expect our correspondence via email.
I bought a learning tower for my…
I bought a learning tower for my daughter / granddaughter who is 1.They absolutely love it. Jen was also very helpful, as I ordered wrong colour and had to change the address. She made the changing process very easy and good communication throughout. Very happy 😊
19 December 2024
Unprompted review
Reply from The Learning Tower Company
Hi Jill,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Excellent customer service to resolve a problem and a lovely product
When our delivery arrived I was disappointed. The website had been unclear and we had believed we were buying more than we had actually purchased. This disappointment was compounded by the fact that the packaging of our product was damaged and there were scuff marks on a couple of parts of the climbing frame.
However, their customer service to resolve the issue was perfect. They went out of their way to apologise for the confusion and offer a very supportive way to remedy the situation.
The product itself is wonderful and we will be buying more modules on the near future.
19 December 2024
Reply from The Learning Tower Company
Hi Kes, thank you for your review and we're very sorry that you feel you have been misled by our website; I can assure you this is not our intention. Reviewing our correspondence with you, I can see that our team have reached out to understand the issue and work with you to see whether you would like to purchase additional add on modules to complete your 'adventure gym', or to return your product for a refund. We hope to work with you to resolve your issue soonest.
Just what we needed.
The item was delivered Quickly and was of good quality. The instructions although pictures was fairly clear and in a good order. Like another reviewer I didn't like the enclosed tools and used my own but this came as no surprise and I had no expectation of using them. To its credit the screws and hinges were very good. The item is exactly as pictured on the web page and my two year old grand daughter loves it as both a table and a kitchen stand.
21 December 2024
Unprompted review
Reply from The Learning Tower Company
Hi Jon,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
The learning tower was very easy to put…
The learning tower was very easy to put together & is well made. It came quickly too. Thank you as my daughter is obsessed with sitting at her little table now
29 November 2024
Reply from The Learning Tower Company
Hi Natalie,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Reply from The Learning Tower Company
Hi Mr & Mrs Baulch,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Faultless
Faultless, from speed of delivery, quality of product, all exceptional.
Thank you!
27 November 2024
Reply from The Learning Tower Company
Hi Laura,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
Arrived on time
Arrived on time. Can’t wait till my son opens it on Christmas morning for my little granddaughter
26 November 2024
Reply from The Learning Tower Company
Hi Victoria,
We appreciate the fantastic review and are glad that our products and services exceeded your expectations. :)
Thank you for trusting us with your business.
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