Stepup Baby Reviews 227

TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

We had 3 issues with our order. Firstly it was expected before Christmas but did not arrive due to shipping delays. Secondly when the product did arrive mid January, it was not the correct colour. A... See more

Company replied

Rated 5 out of 5 stars

My 20-month-old grandson loves this, stands at the kitchen island colouring, eating, playing, and loving just being part of what’s going on. Sometimes helping me cook! Very safe and sturdy. My daughte... See more

Rated 5 out of 5 stars

Wonderful kitchen helper, classic design and really sturdy so doesn't wobble or tip over easily. Really encouraging independence and helping our toddler to be involved in daily activities in the kitch... See more

Rated 5 out of 5 stars

Sturdy and well thought out gadget for the kitchen to aid independence and learning! Our 15month old daughter climbs in and out safely and with ease, and she loves being in her Step Up Baby 'helping o... See more

Company details

  1. Children's Furniture Store

Information provided by various external sources

The ultimate learning platform for your toddler. Provide a safe environment for your little helper to develop their skills in the kitchen.


Contact info

4.1

Great

TrustScore 4 out of 5

227 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Constantly spams my Facebook groups with cheap tat.

Consistently spams Facebook groups I manage which are completely irrelevant to the cheap rubbish they sell.

I have declined 6 posts in a finance group alone from this company because it's irrelevant spam but they aren't getting the message. If they have no consideration for those whose platforms and audiences they want to abuse, imagine the consideration they'd have for their own customers.

*Update: the business reached out via email to express their concerns, I asked them "is this your business" and sent them a screenshot of the Facebook profile leaving the posts. They accepted it is their business, but affirmed that they do not advertise on Facebook. I went ahead and forwarded to them a screenshot of multiple pending posts in my Facebook group posted within days of each other even after my original review was published!

3 March 2026
Unprompted review
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Reply from Stepup Baby

Hello Please note we are children's furniture business and are not even advertising on Facebook. We note your profile only contains 1* negative reviews along similar lines of content so we suspect this is not a real review. We will be investigating further directly with Trustpilot to ensure fair reviews. Thank you.

In response to you update - the screenshot you provide was not conclusive of our advertising. We have raised this with Trust Pilot for further investigation and do not wish to engage further on this channel.

Rated 5 out of 5 stars

Thank you

Thank you. Boughtfor my grand son beautiful and well made piece. Sturdy ! Great service. I had a few issues but were sorted promptly.
Thanka

8 January 2026
Rated 1 out of 5 stars

Shipping date problem and no response

Shipping date was later than had been indicated when product ordered. When I received an Amazon tracking number showing the later than expected date with a link to contact Amazon, they couldn't access the order and told me I would have to contact Stepup baby directly. There is no contact phone number. So I sent an email indicating the delivery address MUST be changed because the recipient will no longer be at the address since the delivery date was changed. I have not received a response to the email. The order is not set to arrive at the wrong address until 1/3 and I DON'T KNOW WHAT TO DO!!! A phone number to contact or a better relationship with Amazon is critical to the survival of this company.

22 December 2025
Stepup Baby logo

Reply from Stepup Baby

We are sorry you experienced delays in shipping. We have checked your order and it was placed on 20th December and dispatched on 22nd December. Unfortunately we did not receive your email to change delivery until 24th December by which time the product had been dispatched. It was delivered on 29th December. We are very sorry you felt let down as appreciate this may have been a present for Christmas. We do hope it was enjoyed once delivered. In terms of email address you can reach out on https://www.stepupbaby.com/pages/contact-us or directly on customerservice@stepupbaby.com which is also displayed on the website. We wish you a Happy New Year.

Rated 5 out of 5 stars

Very happy with our tower

We really love this tower! It was easy to put together, and we found it one of the more attractive towers. Toddler figured it out quickly. It fits perfectly under the overhang of our island when not in use. It also arrived incredibly quickly - like faster than Amazon. I will be buying a few non-slip stickers for the tower just to minimize the chance of our toddler slipping.

10 April 2025
Rated 5 out of 5 stars

Easy to put together

Easy to put together! My husband and I had no trouble assembling it, and I love the fresh white finish on the wood. Our granddaughter climbs in there easily and is able to wash hands and help prepare in the kitchen… Such fun!

20 February 2025
Rated 5 out of 5 stars

18 month old loves it!

I bought this for my 18month old, he soon worked out how to get up and down safely and loves to be involved in the kitchen. Highly recommended

27 January 2025

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