Landlords checks Limited Reviews 

255
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being professional, knowledgeable, and responsive, often highlighting specific individuals for their exceptional service and dedication. Many consumers appreciate the smooth process, clear communication, and prompt delivery of reports, making their experience as landlords easier. Conversely, a small portion of people felt dissatisfied with the service, citing issues with payment processes and a lack of responsiveness. Some reviewers experienced repeated delays, missed appointments, and poor communication, leading to frustration and a feeling of being ignored. There were also concerns about the quality of inspections and the handling of complaints, with some customers feeling that their issues were not adequately addressed.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing disappointment due to short... See more

Staff

Users describe positive interactions with staff, highlighting certain team members for their professionalism,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some reporting prompt and... See more

Response time

People report ambiguous experiences with response times, with some customers praising quick and prompt... See more

Payment

Consumers find payment to be a negative experience, often citing issues with bank account details not... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently used Landlords Checks for fire safety and gas services. Afzal was fantastic—professional, knowledgeable, and very responsive. The whole process was smooth, and the team made sure everythi... See more

Rated 5 out of 5 stars

We’ve been dealing with landlord checks for many years now and we’re really impressed with the level of service and professionalism they offer. Highly recommend them! Paddy - Limetrees

Rated 5 out of 5 stars

If you're a landlord looking for a reliable, professional, and truly comprehensive service – look no further than Landlords Checks. They are, without a doubt, the best in the game. From start to f... See more

Rated 5 out of 5 stars

THE WORST COMPANY - WARNING Do not use this company. They take you money up front and then do not deliver the certificates. You can call them a million time and they will say,” it will be with you... See more


Company details

  1. Property Maintenance

Written by the company

We are an online booking platform which provides landlord safety certifications for Gas safety and Electrical certificates for both domestic and commercial properties. We offer more than just Landlord Safety Certifications; we also provide PAT Testing, Boiler Repairs, Fire Risk Assessments and EPC for Domestic and Commercial properties. Our leading experts at Landlords Checks ensure client satisfaction is always met. We pride ourselves on the quality of our work and care for our clients like family. Our aim is to provide a continuous property service that our clients can rely on. Over 60% of our revenues come from returning clients. We thrive on being approachable and our accomplishments.


Contact info

3.4

Average

TrustScore 3.5 out of 5

255 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(255)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fire certificate

There was some issues in communication but Ali - the manager was helpful when he stepped in to help me get my fire certificate as a time-sensitive matter.

4 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT use this company

If I could give zero I would! DO NOT use this company!! They cancel appointments & don’t tell you, they NEVER return calls & when you get through to someone they lie continuously. We were given about 4 different reasons why the engineer did not attend. Customer service is worse than terrible. In addition they insist on payment upfront so they have an unfair hold on you.AVOID!!

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company!

This company is excellent for getting things done with the least amount of fuss. Nothing is too much trouble and Ali is an absolute professional sorting out any problems quickly and efficiently! A credit to this company. I have highly recommend this company to friends and family!

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Gas safety certificate

I would highly recommend this company for landlord compulsory checks such as safety certificates. They are affordable and very efficient when it comes to booking and scheduling appointments. We received our certificate very quickly post payment and appointment taking place.
Ali was very helpful throughout the process.

29 May 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company, avoid.

Terrible company, would recommend avoiding. Was told I’d receive my certificate on Monday, I called on Tuesday and they said I’d receive it by the end of the day. Having still not arrived I called on Thursday and they said it would arrive on Friday. On Friday I called three times and finally at 6pm they told me they’d call the engineer and get me an answer. I had to call back and was told the colleague I talked to had gone home (without calling me) and that the engineer is sick so I won’t receive my certificate until Monday. Terrible service all round!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Great availability and help from Ali

We had two reports carried out and both were detailed and good. We dealt with Ali who organised the appointments and follow up. There were some errors in the reports but both were corrected and sent to us when raised. Would use again.

22 April 2025
Unprompted review
Rated 1 out of 5 stars

This company is terrible, don’t use them

This company is terrible. Their customer service talks a good game but they have promised me a refund for work that was supposed to be done about 8 months ago and I still don’t have the money. I am now looking into legal action as I can’t listen to their customer service team promise me a refund one more time. DO NOT USE THIS COMPANY

15 November 2024
Unprompted review
Rated 1 out of 5 stars

TitleAvoid at All Costs – Unprofessional and Misleading Service

I wish I can give zero star.

I strongly advise landlords and property managers to avoid Landlord Checks Ltd due to their unprofessional conduct and fraudulent practices.

I paid for a Fire Risk Assessment in January 2025 for my property in Colchester, Essex, which was never carried out, despite repeated follow-ups and phone calls. I initially contacted them for a refund on 26th March 2025, and have since been given the runaround. I eventually had to engage another provider who completed the assessment professionally and without issue.

Worse still, Landlord Checks Ltd then sent me a so-called Fire Risk Assessment report, fraudulently dated review date as 05/05/2025, a date that is still in the future. The report also falsely categorised the property as an HMO, which it is not, raising serious questions about the integrity and authenticity of their reports.

I also paid for another Fire Risk Assessment over a year ago (February 2024) for a separate property at Waterside Lane, which has still not been delivered.

I have reported the company to Trading Standards and am in the process of filing a claim through the Small Claims Court for full reimbursement, including court fees and costs.

This company has demonstrated a blatant disregard for professional standards and customer trust. Save yourself the stress and go with a reputable provider.

— David Joseph

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Ali accommodated my urgent request

Ali accommodated my urgent request. He is my favorite person right now on Earth. He is very friendly and heard me out. Go to him whenever you need any property safety certifications. Definitely recommend Landlords Checks.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Great work

Ali (loved his professionalism and energy) and landlords checks handled my inspection really well. Everything was so good. 10/10

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

I have great experience working with the company. They were on time for assessment and also released the documents without delay. I had a query and my call was taken professionally by Mr Muhammad Ali and resolved it without delay. He is a star of the team.

Surely I’ll recommend him and his team to my friend and family.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Service – Highly Recommended

Had a great experience with Landlord Checks for our Fire Risk Assessment. The booking process was smooth, and Ali provided excellent customer service. The assessment was thorough, and the pricing was fair. Highly recommend!

19 March 2025
Unprompted review
Rated 1 out of 5 stars

Do not touch with a barge pole

Horrible communication and kind of blackmailers...quoted a price for checks saying ts discounted and issued invoice too which was paid in advance. After the visit, they did not release certificates saying the price is less than usual, and excluded emergency testing, raised a new invoice. When I insisted on refunding my money, they said they will charge visiting fee on account of saying they have visited the property. Felt I was blackmailed, either pay 48 pounds visiting fee or 48 pounds additional charges for issuing the certificates. The guy claiming to be manager never responded, the guy taking the call refused to let me talk anyone senior.

Was a gross mistake to use the service, will never use again.

10 March 2025
Unprompted review
Landlords checks Limited logo

Reply from Landlords checks Limited

We take all customer feedback seriously and are sorry to hear about your experience. However, we are unable to locate any record of your booking or interaction with our team. Could you kindly provide further details, such as your invoice number or the property address, so we can investigate this matter thoroughly?

At Landlords Checks, we pride ourselves on transparent pricing and excellent customer service. If there has been any misunderstanding, we would be happy to clarify and resolve the issue to your satisfaction. Please contact us at 020 8609 7777 or email us at info@landlordschecks.co.uk, and we will be more than happy to assist.

We appreciate your time and look forward to resolving this matter.

Rated 5 out of 5 stars

Better than expected

I wasn't quite sure at first given the reviews online but still went with it as this is the cheapest one I could find. Turned out I am really happy with the fire risk assessment. Ali was helpful when arranging the assessment, and Muhammad Saif arrived on time and was really friendly, we had the visit on Wednesday and got the report on Friday. Overall, happy with the service provided.

12 March 2025
Unprompted review

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