Landlords checks Limited Reviews 

255
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being professional, knowledgeable, and responsive, often highlighting specific individuals for their exceptional service and dedication. Many consumers appreciate the smooth process, clear communication, and prompt delivery of reports, making their experience as landlords easier. Conversely, a small portion of people felt dissatisfied with the service, citing issues with payment processes and a lack of responsiveness. Some reviewers experienced repeated delays, missed appointments, and poor communication, leading to frustration and a feeling of being ignored. There were also concerns about the quality of inspections and the handling of complaints, with some customers feeling that their issues were not adequately addressed.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing disappointment due to short... See more

Staff

Users describe positive interactions with staff, highlighting certain team members for their professionalism,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some reporting prompt and... See more

Response time

People report ambiguous experiences with response times, with some customers praising quick and prompt... See more

Payment

Consumers find payment to be a negative experience, often citing issues with bank account details not... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently used Landlords Checks for fire safety and gas services. Afzal was fantastic—professional, knowledgeable, and very responsive. The whole process was smooth, and the team made sure everythi... See more

Rated 5 out of 5 stars

We’ve been dealing with landlord checks for many years now and we’re really impressed with the level of service and professionalism they offer. Highly recommend them! Paddy - Limetrees

Rated 5 out of 5 stars

If you're a landlord looking for a reliable, professional, and truly comprehensive service – look no further than Landlords Checks. They are, without a doubt, the best in the game. From start to f... See more

Rated 5 out of 5 stars

THE WORST COMPANY - WARNING Do not use this company. They take you money up front and then do not deliver the certificates. You can call them a million time and they will say,” it will be with you... See more


Company details

  1. Property Maintenance

Written by the company

We are an online booking platform which provides landlord safety certifications for Gas safety and Electrical certificates for both domestic and commercial properties. We offer more than just Landlord Safety Certifications; we also provide PAT Testing, Boiler Repairs, Fire Risk Assessments and EPC for Domestic and Commercial properties. Our leading experts at Landlords Checks ensure client satisfaction is always met. We pride ourselves on the quality of our work and care for our clients like family. Our aim is to provide a continuous property service that our clients can rely on. Over 60% of our revenues come from returning clients. We thrive on being approachable and our accomplishments.


Contact info

3.4

Average

TrustScore 3.5 out of 5

255 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(255)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently used Landlords Checks for…


I recently used Landlords Checks for fire safety and gas services. Afzal was fantastic—professional, knowledgeable, and very responsive. The whole process was smooth, and the team made sure everything was done perfectly. Highly recommend! Love him alot!

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Poor, poor service

Appointment booked and confirmed for 16 January between 8am-1pm. I received confirmation by email along with the invoice to be paid on the day. At 12:30 I called to confirm that the appointment was still going ahead. They returned my call at 12:50 saying that the surveyor had had issues with his car from this morning and that they have to cancel!
So, no courtesy call to reschedule! No email cancelling the appointment! Tenant took the morning off from work to be present!
Why do we have to put up with this?

16 January 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE

TERRIBLE.

Took my money, didn't show to the appointment and are refusing to give my money back.

Muhammad put the company into administration but is still trading - illegal.

UPDATED: I finally received a refund on 20/11/25

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Michal was great

Michal was great, they get back to me even on weekends. Good availability, simply good service for both gas and electrical certificate.

13 September 2025
Unprompted review
Rated 1 out of 5 stars

Poor service with a capital P

I booked a gas safety check with this company. The engineer did not turn up. I called the company and they checked with the engineer and told me that his car broke down. The engineer should have called or texted me. Nevertheless, the company booked another appointment for a few days later. The engineer did not turn up again! I called the company and I was told that they will check with the engineer and get back to me in 10 minutes. They never did. Since then I have called them two more times and got the same answer. My calls are always picked up by the same guy who now recognises me straightaway but keeps saying that he will call back, but never does.

To make matters worse, they sent me email reminders to pay the invoice!!

7 October 2025
Unprompted review
Rated 5 out of 5 stars

THE WORST COMPANY

THE WORST COMPANY - WARNING

Do not use this company. They take you money up front and then do not deliver the certificates. You can call them a million time and they will say,” it will be with you in 10 minutes, or by 3pm or first thing tomorrow morning” but it never is. This will go on for days. You have to keep calling because despite saying they will call you back, they never do. STAY AWAY from these people. They will avoid your calls and leave at the end of the day. This is definitely not a 24 hour service and they should not be allowed to write that on their website. They will jeopardise your tenancy and not care at all because they have taken your money.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Deceptive cheats who fail to deliver

We are one of the victims of this business, which takes money upfront and fails to provide certification. It all looks very slick online but don't be deceived.
We have a Court judgement and also discovered that, on 9 July 2025, HMRC petitioned to wind up Landlords Checks Ltd. The hearing on 3 September 2025 was adjourned.
As of August 2025 the website lists company number 16643115 "LANDLORD CHECK LIMITED".
This appears to be a phoenix of the business which was operating under company number 13163519, (Landlords Checks Ltd). Another business with a very similar name, Landlord Checks Ltd, was dissolved in March 2021.
Ask yourself: why would a business subtly change its name twice in four years and start trading through a different company vehicle each time?

24 January 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable

Unreliable. Two cancelled engineer appointments. Ended up being two weeks late, despite having to pay upfront. Called countless times for updates and received sporadic communication.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

The best choice

If you're a landlord looking for a reliable, professional, and truly comprehensive service – look no further than Landlords Checks. They are, without a doubt, the best in the game. From start to finish, they offer a one-stop solution that takes all the stress out of property compliance and management. Whether it's safety certificates, inspections, or legal requirements – they've got it all covered under one roof, and they do it with speed, efficiency, and incredible attention to detail.

What truly sets them apart, though, is the level of customer service. A special shoutout to Afzal, the manager, who is an absolute gem of a person. Afzal went above and beyond to ensure everything was done smoothly and on time. He was always available to answer questions, explain things clearly, and made the entire process feel seamless. You can tell he genuinely cares about his clients and takes pride in delivering top-tier service.

I honestly can't recommend Landlords Checks highly enough. They're professional, dependable, and make being a landlord a whole lot easier. If you're serious about doing things the right way, this is the team you want by your side.

5 August 2025
Unprompted review
Rated 1 out of 5 stars

Run away people

Run away people, These people are thieves, they took my money, did not do the job and have refused to give me back my money. Everyday that I call them, they keep telling me that I will get my money the following day but it never comes. GO to them at your own risk!!!!!!!!!! Thieves the lot of them

8 July 2025
Unprompted review
Rated 1 out of 5 stars

Would recommend avoiding this company

Would recommend avoiding this company. They miss booked attendances… in this years’ case 3 reschedulings in a row. From an initial booking almost a month in advance, Landlord Checks left tenants hanging on 3 notified dates in a row. We’ve used Landlord Checks for several years, but the new staff is not able to get their technicians organised to attend on site.
Expect repeated delays, missed appointments and hassles with tenants.
Use another service

1 July 2025
Unprompted review
Landlords checks Limited logo

Reply from Landlords checks Limited

Dear MQM,

Thank you for your feedback, and we’re genuinely sorry to hear about your experience.

We’ve reviewed our system but unfortunately, we’re unable to locate any booking under your details. To help us investigate this matter thoroughly and resolve it as quickly as possible, could you kindly provide your full name, property address, and the date(s) of the scheduled appointments?

We truly value our long-standing clients and take such matters seriously. Your cooperation will help us get to the bottom of this and ensure the appropriate steps are taken.

Rated 5 out of 5 stars

Excellent service

Excellent service , I’ve been using landlord checks for the past few years . Always on time and gives relevant advice as and where needed .

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Appalling company

Appalling company - I paid up front and have now called 5 times over the past 2 weeks asking for the certificate. Each time I am told that it will be sent today or tomorrow but it never is. I was promised it absolutely by 5pm today, but still no show.

9 July 2025
Unprompted review

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