Landlord Safety Experts Reviews 20

Reply from Landlord Safety Experts

Apr 27, 2026

Thank you, Paul, for your 5-star review.

We’re pleased to hear we attended both properties on time and carried out a thorough electrical inspection (EICR) with clear feedback on the condition of the electrics. We focus on punctual attendance, detailed testing, and practical guidance so landlords know exactly where they stand.

If you require landlord safety certificate services again, we can assist with EICR, Gas Safety (CP12), EPC, PAT testing, Fire Risk Assessment, and other fire safety checks.

Thank you for choosing Landlord Safety Experts.

Reply from Landlord Safety Experts

Apr 17, 2026

Thank you for your 5-star review.

We’re pleased to hear Muzammil organised your electrical certificate efficiently, and we appreciate your intention to use us again in August. We will pass your feedback on to him.

If you require landlord safety certificate services again, we can assist with EICR, Gas Safety (CP12), EPC, PAT testing, Fire Risk Assessment, and other fire safety checks.

Thank you for choosing Landlord Safety Experts.

Reply from Landlord Safety Experts

Apr 17, 2026

Thank you for your review.

We’re pleased the EICR was completed as agreed for this property and that the report was issued on time. We are, however, concerned to hear your feedback regarding the remedial costs on another property. We take pricing concerns seriously and would like to review the quote and the items raised to ensure they were justified and clearly explained.

Please message us your job reference (or the address/date of the visit), and we will investigate and respond accordingly.

If you require landlord safety certificate services again, we can assist with EICR, Gas Safety (CP12), EPC, PAT testing, Fire Risk Assessment, and other fire safety checks.

Thank you for choosing London Safety Certificate.

Reply from Landlord Safety Experts

Apr 17, 2026

Thank you for your 5-star review.

We’re pleased to hear you found our team patient, professional, and consistent in the advice provided, and that our reception team was helpful throughout. We take pride in making compliance clear and well managed from first contact through to certificate delivery.

If you require landlord safety certificate services again, we can assist with EICR, Gas Safety (CP12), EPC, PAT testing, Fire Risk Assessment, and other fire safety checks.

Thank you for choosing Landlord Safety Experts.

Reply from Landlord Safety Experts

Apr 17, 2026

Thank you for your 5-star review.

We’re pleased to hear you found the service excellent. We focus on clear communication, punctual attendance, and prompt certificate delivery to keep compliance straightforward.

If you require landlord safety certificate services again, we can assist with EICR, Gas Safety (CP12), EPC, PAT testing, Fire Risk Assessment, and other fire safety checks.

Thank you for choosing London Safety Certificate.

Reply from Landlord Safety Experts

Apr 17, 2026

Thank you for your 5-star review.

We’re pleased to hear you had an overall great experience. Our team focuses on organised scheduling, clear communication, and prompt certificate delivery so the process remains straightforward.

If you require landlord safety certificate services again, we can assist with EICR, Gas Safety (CP12), EPC, PAT testing, Fire Risk Assessment, and other fire safety checks.

Thank you for choosing London Safety Certificate.

Reply from Landlord Safety Experts

Apr 7, 2026

Thank you for raising this. We’re sorry to read about your experience — particularly the concerns around coding, the remedial quotation, and the communication after a refund was agreed.

We do not operate “fail-to-sell” tactics. An EICR outcome and coding (C1/C2/C3/FI) must be based on the condition observed and the requirements of BS 7671, and where relevant guidance (including BPG4) applies, it should be followed. If a C3 was incorrectly coded as C2, that is a serious issue and we would expect it to be corrected through our quality process.

On the refund point: if a refund was agreed and then you did not receive it, that is not acceptable. Please contact our office with your job reference / property postcode / invoice number (using the contact details on your booking confirmation), and we will escalate this to a manager to review the report, the WhatsApp thread, and the refund status and come back to you with a clear resolution.

For completeness, we provide landlord safety certificate services including EICR, Gas Safety (CP12), EPC, PAT testing, Fire Risk Assessment, and other fire safety checks — and we expect every service to be carried out fairly, transparently, and to the correct standard.

Best Regards,
Landlord Safety Experts Management

Reply from Landlord Safety Experts

Apr 7, 2026

Thank you, Raj, for your review. We apologise for the disruption caused by the repeated cancellations.

Cancelling once is frustrating; cancelling again on the day of the appointment is unacceptable, and we understand why you have lost confidence. This is not the standard we aim to deliver.

If you are willing, please contact us with your booking details (name/postcode or reference number) so we can investigate what happened, address the issue internally, and confirm what resolution was offered to you.

If you still require landlord safety certificate services, we can arrange EICR, Gas Safety (CP12), EPC, PAT testing, Fire Risk Assessment, and other fire safety checks with clear confirmation and reliable scheduling.

Thank you for bringing this to our attention.

Reply from Landlord Safety Experts

Apr 7, 2026

Thank you, Mr Sadigh, for your review. We are sorry to hear about your experience and the concern this has caused.

An EICR result must be based on the recorded inspection and test results and the correct application of coding in line with BS 7671. If you were told verbally (and later by phone) that the outcome was a “pass”, and then received an unsatisfactory certificate with remedial costs after payment, that is not acceptable and requires an immediate management review.

Please contact us quoting Order ID 474400 so a senior manager can:

review the electrician’s test data and observations recorded on the EICR (including the schedules),
check the coding and the basis for any remedial quotation,
confirm what was communicated to you and when,
and agree the appropriate resolution promptly.

If you prefer, we can also arrange an independent re-check / second opinion as part of the review process.

We provide landlord safety certificate services including EICR, Gas Safety (CP12), EPC, PAT testing, Fire Risk Assessment, and other fire safety checks, and we take transparency and professional standards seriously.

Thank you for bringing this to our attention.

Reply from Landlord Safety Experts

Mar 30, 2026

Thank you, AkimHonnah, for your 5-star review.

We’re pleased to hear you received great customer service and that the work was completed quickly, efficiently, and in a cost-effective way. We focus on clear communication, punctual attendance, and prompt certificate delivery to keep compliance straightforward.

If you require landlord safety certificate services again, we can assist with EICR, Gas Safety (CP12), EPC, PAT testing, Fire Risk Assessment, and other fire safety checks.

Thank you for choosing Landlord Safety Experts.

Reply from Landlord Safety Experts

Apr 7, 2026

Thank you, Leo, for your review. We apologise for the poor experience.

Multiple calls from different team members for the same booking is not acceptable, and contacting the landlord instead of the tenant (when tenant access is required) is a clear process failure. Missing the appointment then compounds the issue, and we understand why you would not want to use us again.

On payment: we sometimes request payment in advance depending on the booking type, but this should always be explained clearly and never at the expense of delivering the appointment as agreed.

If you can share your booking reference (or postcode and date), we will investigate the call logs and scheduling notes, address the internal issue, and confirm what resolution is available.

If you ever require landlord safety certificate services in future, we can assist with EICR, Gas Safety (CP12), EPC, PAT testing, Fire Risk Assessment, and other fire safety checks — with clear communication and confirmed appointments.

Reply from Landlord Safety Experts

Mar 30, 2026

Thank you, Gayatri, for your 5-star review.

We’re pleased to hear Assad was professional in arranging your landlord certificates, and we appreciate your recommendation. We will share your feedback with him.

If you require landlord safety certificate services again, we can assist with EICR, Gas Safety (CP12), EPC, PAT testing, Fire Risk Assessment, and other fire safety checks.

Thank you for choosing Landlord Safety Certificate.

Reply from Landlord Safety Experts

Apr 7, 2026

Thank you, Amit, for your review. We apologise for the delay, the lack of clear communication, and the way your follow-ups were handled.

If you were advised the asbestos report would be issued in 3–4 days, then received repeated inaccurate updates and had calls ignored or ended, that is unacceptable. The same applies to a refund being promised and not completed.

Please contact us with your booking details (name/postcode, date of the visit, or invoice/reference number) so a manager can urgently:

confirm the report status and issue it immediately if outstanding,
verify the refund agreement and process it without further delay,
and review the call handling so this is addressed internally.

We also provide landlord safety certificate services including EICR, Gas Safety (CP12), EPC, PAT testing, Fire Risk Assessment, and other fire safety checks, and we recognise that service and communication must meet professional standards across every job.

Thank you for bringing this to our attention.

Reply from Landlord Safety Experts

Updated Mar 30, 2026

Thank you, David, for your 5-star review.

We’re pleased to hear you found the service excellent and prompt. We focus on quick scheduling, punctual attendance, and timely certificate delivery to keep compliance straightforward.

If you require landlord safety certificate services again, we can assist with EICR, Gas Safety (CP12), EPC, PAT testing, Fire Risk Assessment, and other fire safety checks.

Thank you for choosing Landlord Safety Experts.

Reply from Landlord Safety Experts

Mar 30, 2026

Thank you, Dami, for your review and for sharing the detail.

We apologise for the slow communication at the start and the concern it caused - that is not acceptable, and we understand why it left you feeling uncertain. We are pleased the electrician attended as booked, returned the next day to test the additional smoke alarm, and that your certificate was issued promptly afterwards.

Your feedback is noted, and we are tightening our customer updates so clients receive clear confirmation and progress messages throughout.

If you require landlord safety certificate services again, we can assist with EICR, Gas Safety (CP12), EPC, PAT testing, Fire Risk Assessment, and other fire safety checks.

Thank you for choosing Landlord Safety Certificate.

Reply from Landlord Safety Experts

Feb 23, 2026

Thank you, Ron, for your kind review and recommendation.

We really appreciate your feedback and are pleased to hear you were happy with the quick turnaround, competitive pricing, and the service provided for your electrical safety certificate and fire door inspections.

At Landlord Safety Experts, we work hard to deliver reliable, efficient landlord safety services, so it’s great to know we met your expectations.

Thanks again for your support! we look forward to helping you again in the future.