With 4 KMS stores locally, the Abbotsford branch is always the go-to. In particular, Nikki has consistently solved every challenge we've brought to her, & made it look easy!
Company replied
Location
Switch location34530 McConnell Road #120, V2S 8H2 Abbotsford, British Columbia, CA
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See what reviewers are saying
OK! This is my first order from this fantastic company and I'm quite impressed! Best price around, speedy shipping, and a great item delivered 100% OK. Very pleased with the overall deal! Thanks, KMS!... See more
Company replied
Very high-quality tools and Very helpful and friendly staff particularly Kayla M who is one of those wonderful staff who works at Abbotsford location. Other retailers should learn from KMS Tools. It i... See more
Company replied
I was looking for a Canadian source for a specialized rechargeable battery and discovered KMS tools carried it. I expected the order to take over a week to arrive since it came from B.C. And I reside... See more
Company replied
Company details
- Tool Store
- Pneumatic Tools Supplier
- Safety Equipment Supplier
- Welding Supply Store
- Woodworking Supply Store
Written by the company
"KMS Tools & Equipment is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!"
Contact info
34530 McConnell Road #120, V2S 8H2, Abbotsford, British Columbia, Canada
- 604-853-5598
4.6
Excellent
132 reviews
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from KMS Tools & Equipment - Abbotsford
Thanks a bunch for your kind words, Penny. It's reviews like this that make us at KMS Tools & Equipment excited to come into work every day.
Good variety of tools.
Lots of product with a good selection and helpful knowledgeable staff.
15 June 2023
Reply from KMS Tools & Equipment - Abbotsford
Thank you for your kind review, Alf. We hope you visit KMS Tools & Equipment again soon!
Definitely my go to place for tools
Definitely my go to place for tools
Knowledgeable staff and good prices
5 August 2023
Reply from KMS Tools & Equipment - Abbotsford
Thank you for taking the time to share your positive experience with us, SUN VALLEY MASONRY! We're delighted to hear that KMS Tools & Equipment is your go-to place for tools. Our knowledgeable staff works hard to provide excellent service, and we're glad that you found our prices to be good. If you have any further feedback or questions, please don't hesitate to reach out. Thank you again for choosing KMS Tools & Equipment!
Employees went out of their way to…
Employees went out of their way to offer me advice and take care of me. They knew about extra tooling and parts i needed to do job and pointed me in right direction. They also let me know what was on sale
8 July 2023
Reply from KMS Tools & Equipment - Abbotsford
Thank you for taking the time to leave us a review, David. We truly appreciate your kind words about our employees going above and beyond to provide you with helpful advice and assistance. It's great to hear that they were knowledgeable about the extra tooling and parts you needed and guided you in the right direction. We're glad that they also informed you about our ongoing sales. We strive to offer excellent customer service, and your feedback encourages us to continue doing so. We look forward to serving you again in the future.
Reply from KMS Tools & Equipment - Abbotsford
Thank you for your kind words, Russ! We're thrilled to hear that you had a great experience with our team and found our prices to be good. We appreciate your support and hope to serve you again in the future.
Buy elsewhere
Horrible manager
Terrible team work
Sloppily organized
27 September 2022
Unprompted review
Reply from KMS Tools & Equipment - Abbotsford
Hello Drew
We appreciate your feedback on this store. We cannot find your information based on your name here so we will be requesting more information from you through Trustpilot, if you could please share your contact details.
We want you to know that we value you as a customer and would like to help recover the situation that led to your poor experience.
Thank you
The KMS Tools Team
Horrible Manager
Horrible Manager
Terrible pay
Mediocre tool knowledge
Staff is fantastic, but under appreciated and under paid
The over all environment is held together by the Assistant Manager and he's what makes it worth attempting to enter the store.
over all I'd give it a 5/10 for a score.
27 July 2023
Unprompted review
Poor customer service
Few knowledgeable staff
Backorders are constantly messed up; staff call and say 'your order is ready for pickup' but then you go there and pieces of it have still not arrived or they simply can't find them.
Online sales support is a joke; all they give are 'quick' answers, regardless if they are accurate or useful. Had an open support ticket and found out that they DIDNT PUT ANY DETAILS in it from what had been discussed....called back to follow up and they claimed that they were 'waiting for information from ME..' and that was their excuse for doing nothing...
To compound the issue, went in to the store to try to resolve a tool/fitting issue and was given excuse after excuse....the only 'solution' provided was 'just return it'. Telling your customers to effectively 'GO AWAY' is a poor business model...
Product, yes. Service, No.
25 January 2022
Unprompted review
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