Atlas Tools & Machinery Reviews 9,458

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, competitive pricing, and efficient order processing. Many people highlight the fast shipping and careful packaging, ensuring products arrive safely and promptly. The customer service is frequently commended for being helpful and responsive, with several consumers noting quick resolutions to issues. However, some customers also noted occasional issues with delivery times, with a few experiencing longer-than-expected waits or problems with specific courier services. A small number of people reported receiving incorrect items or finding that ordered products were unavailable after placing an order.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the fast and prompt shipping,... See more

Product

Customers had positive experiences with product. Many reviewers praise the wide selection of quality... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and fair pricing, often... See more

Order

Reviewers mention positive feedback about their ordering experiences. Many customers praise the easy online... See more

Service

Consumers find service to be positive. Many reviewers praise the amazing and excellent service, highlighting... See more

Based on these reviews

Rated 5 out of 5 stars

May 2025. Atlas is my first choice for online tool shopping. Good selection, good prices and for me what also important is they ship fast and take care in packing your items. Real smooth operati... See more

Company replied

Rated 5 out of 5 stars

Customer service is top notch. Holly not only helped me save some money, she made our transaction seamless. I am switching from ordering on Amazon to ordering directly from Atlas Tools. It is refr... See more

Rated 5 out of 5 stars

I live afar from Atlas and I hope to one day visit. In the meantime I order online and my experiences have been perfect. They ship fast, they pack products extremely well. They use Purolator to my h... See more

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Rated 5 out of 5 stars

I was wanting to purchase an EGO pressure washer with batteries and charger that for some reason wasn't available in Victoria B.C. This unit was on sale at Atlas and was far cheaper than what I coul... See more

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Rated 5 out of 5 stars

I received exactly what I ordered. The person I spoke to on the phone was very helpful. She had all the information I needed. Shipment from Ontario to Edmonton, Alberta, took four days. Stress-f... See more

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Rated 5 out of 5 stars

I have never delt with a nicer bunch of people. I do have to say HOLY was Exceptional. I placed a online order,then wanted to switch it to a different model . When I phoned ( 2 or 3 times ) I reache... See more

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Rated 5 out of 5 stars

I purchased a m12 heated hoodie and during the excitement purchased the wrong size… once I realized I quickly emailed Atlas and within minutes they fixed my sizing mistake. I was surprised by how quic... See more

Rated 5 out of 5 stars

The ordering process is straight forward, the option to pay with Sezzle is great, processing and delivery of your order is prompt. Packaging is excellent, and finally, quality of products is top tier.... See more

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Rated 5 out of 5 stars

Awesome website, always getting new updates as well! Service has been good, the rare occasions its needed! Wicked place for anyone who wants anything to do with tools!

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Rated 5 out of 5 stars

Picked up yet another Veto bag during their spring promo. Always happy with Atlas, have purchased many times from them. Prompt, often the best price, and an easy website to navigate. 5 stars all ar... See more

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Rated 5 out of 5 stars

I have ordered from Atlas before, and I’ll continue to order from them in the future. I like the prices and the selection they have. Being able to get everything in one place from a Canadian company a... See more

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Rated 5 out of 5 stars

My framing nailer broke and it made no sense to repair. Atlas had a great sale on Metabo so I bought a new one and it was delivered within two business days- love the new nailer and love the service... See more

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Rated 5 out of 5 stars

Fair prices and orders received...you can trust them. They offer many trustable brands. For sure, I will order again from them. Fast delivery. F*!k off Amazon. I buy local, provincial or Nation... See more

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Rated 5 out of 5 stars

They have so many awesome brands AND great pricing! Even getting my order shipped across the country was cheaper than buying local. Great service and a seamless online order experience. Highly recomme... See more

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Rated 5 out of 5 stars

The website was easy to use. We found what we were looking for, and felt the price was fair. Shipping was incredibly fast and the product we purchased surpassed our expectations. We are very happy cus... See more

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Rated 5 out of 5 stars

Great prices while supporting local businesses. Shipping is not quite as fast as Amazon. But that's hardly fair to ask. I'm sure the employees are happier.

Rated 5 out of 5 stars

Kelly gives me a super CS. I love the way you are using old cardboard to protect the items in the shipping boxes instead of using new packaging materials. Merci!

Rated 1 out of 5 stars

I have never ever ever seen an order take this long to be delivered. Very very, very disappointed!!!!!!! No communication whatsoever!!!!!! No apologies whatsoever!!!!!!& On my first purchase insi... See more

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Rated 5 out of 5 stars

Experienced a bit of a hick-up with an order I made, but Atlas made it right. Good customer service and a great variety of products make this a good choice for tool purchases.

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Rated 5 out of 5 stars

This was only my second time purchasing from atlas online for shipping as I’m in another province. It was just as good as the first! No hiccups, everything was exceptional. Will 100%buy again!

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Rated 5 out of 5 stars

First off it was very competitive price. Second the communication was excellent. Each email was answered quickly. I received the package also very quickly. Even the driver went out of his way to put... See more

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Rated 5 out of 5 stars

I love Atlas! Online platform is really easy, prices are 90% of the time better than competitors and I live in Ottawa and delivery is always 2-3 days. I'm really happy all around with Atlas!

Rated 5 out of 5 stars

Easy Shipping and payment options, it took a few days to process my order, but I'm ok with that cuz I'm working out west and I can't just drive there to get the good deals!

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Rated 5 out of 5 stars

Amazing service , amazing customer service , amazing price . Amazing everything . I highly recommend For real it hard to beat that store Thanks atlas you're the best 🙏🏻

Rated 1 out of 5 stars

Nice high end tools, not too specialized in woodworking, carpentry precision tools. There is nothing in here I can not buy online. Service is bad. I prefer Lee Valley or Busybee. People take the time... See more

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Rated 5 out of 5 stars

Excellent service always and I’ve shopped Atlas for about 40 years now and still doing so! The knowledge and information they provide is very professional which is why they are my source of informatio... See more

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Rated 5 out of 5 stars

Excellent service and prices as usual. My only small complaint is that they don’t accept PayPal (for those without a credit card)

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Rated 5 out of 5 stars

I purchased some tools on line this time, they came on time and per my expectations. so, there is no need to go to Atlas spending time and stuck in traffic. I had a good experience and will keep... See more

Rated 5 out of 5 stars

Atlas Tools is the BEST for online tools! Fast delivery and better deals than most places. The deal on th Stabila Dark Shadow levels set was an amazing deal!

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Rated 5 out of 5 stars

Fantastic seller. Shipping lightning quick, well packaged. I highly recommend them. They have a huge selection of quality products.

Rated 5 out of 5 stars

bought tools online, very easy experience and tools were shipped to me a received within 3 days. will definitely purchase here again

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Rated 5 out of 5 stars

... Due to the quick order processing & shipping such that I received in a (somewhat) rural NB location in only a couple of days. Well Done !

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Rated 5 out of 5 stars

Only problem was the shipping company not giving notice to be there to sign and deliver during work hours where u wont be home to sign

Rated 5 out of 5 stars

All I can say is Atlas Tools and & Machinery helped me out with all my concerns. Definitely recommend to order there. They are very friendly and helpful.

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Rated 5 out of 5 stars

I like how solid and robust the ball gouge is. I use dry, hard wood and it’s very easy to use. I loved the packaging, its simplicity and attractiveness. When not in use,it can be safely stored in the... See more

Rated 5 out of 5 stars

I prefer to buy from this company especially now that I own flex brand tools. They got great deals every month and the customer service is very helpful

Rated 4 out of 5 stars

DEWALT DEW-DCB205-2 20V MAX 5.0Ah Li-Ion Battery 2-Pack but was sent the wrong batteries. I recieved DEWALT DEW-DCBP034-2 20V MAX XR POWERSTACK 1.7Ah Compact Battery 2-Pack instead. I want... See more

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Rated 5 out of 5 stars

Website was clear, easy to navigate and there were no surprises at checkout. Delivery came promptly and was complete and accurate,

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Rated 5 out of 5 stars

Quick delivery and good packaging of 18v batteries! Price was unbeatable!!! Will definitely deal with Atlas tools again!

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Rated 5 out of 5 stars

Prompt service and shipping, items are well package, therefore they arrive undamaged and the prices are great. Thank you again. Dave & The Girls

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Rated 5 out of 5 stars

My purchase was a preorder but as soon as Atlas got my bag in stock they shipped it right away and I got it the next business day. Much appreciated.

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Rated 5 out of 5 stars

Customer service was great when needed to adjust an order, shipping is fast, great website well organized and lots of great brands to choose from

Rated 5 out of 5 stars

I recently purchased a Flex 23 gauge pin nailer from Atlas Machinery and Tools and have had nothing but a good experience. The nailer itself is outstanding both from a quality point of view and functi... See more

Company replied

Rated 1 out of 5 stars

I ordered a$3250 drum sander that was supposed to ship in one to four business days and it’s been 6 days and still haven’t shipped anything!!! When I enquired about why it was taking so long to ship i... See more

Rated 5 out of 5 stars

Been shopping with Atlas for a while now, both online and in person, they have a very good selection of tools and equipments, staff is very professional.

Company replied

Rated 5 out of 5 stars

We source all our heavy duty tools here, consistent quality for professional daily use

Rated 2 out of 5 stars

Items eventually received as ordered. Great service from Atlas. Extremely poor service from Purolator. Items were delivered 13 days after advertised delivery date, and to the wrong address. Would... See more

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Rated 1 out of 5 stars

It ain't like it used to be. They have for the most part replaced all of their knowledgeable employees with fresh new faced Canadians that have received very little training on the products. Any q... See more

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Rated 2 out of 5 stars

Was late being delivered and required it for a job, not sure if it was Atlas or Purlators issue. However it was ordered from you because of the delivery date

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Rated 5 out of 5 stars

Price was fair,shipping was quick ,easy to buy online ,will definitely purchase from you again

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Rated 5 out of 5 stars

Good deals, good shipping, great selection. Much better than supporting the big box stores.

Rated 5 out of 5 stars

Atlas has been a reliable, go to tool store for many years. I can typically find what I want, and the shipping is quick .


Company details

  1. Home Improvement Store
  2. Construction Machine Dealer
  3. Do-it-Yourself Shop

Information provided by various external sources

Atlas Machinery has been selling machinery, power tools and accessories for over 60 years. Atlas is a third generation family business who prides itself in treating our customers like family.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Replied to 84% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

Stickers

It’s actually really not a big deal but I was really looking forward to trying to get a sticker with my purchase. I see a lot of guys in the job sites, rocking your guys stickers on their hard hats and different brand ones. No worries either way.

18 March 2026
Rated 5 out of 5 stars

Very good price

Very good price, quick shipping and easy to do business with, great selection of quality tools and excellent promotions my go to for power tools

19 March 2026
Unprompted review
Rated 2 out of 5 stars

Way to many emails after purchasing

Way to many emails

2 February 2026
Unprompted review
Atlas Tools & Machinery logo

Reply from Atlas Tools & Machinery

Good Morning Glen,

Thank you for your feedback, we appreciate it.

We are sorry the number of emails after your purchase felt overwhelming. Our goal is to keep customers informed about their orders and share helpful updates, and of our current/upcoming promotions; however, it sounds like we missed the mark here, we do apologize.

If you wish to unsubscribe from our promotional emails, the “unsubscribe” button can be located at the bottom of all our promotional emails. Alternatively, feel free to reach out to info@atlas-machinery.com and we can do the same from there.

Thank you again for sharing your experience, we are always looking for ways to improve the experience for everyone!

We hope you have a great day!
Kind Regards,
Holly

Rated 5 out of 5 stars

I came to the store and picked up

I came to the store and picked up. We'll I was there I walked around and bought a few other items. The guy in the dewalt department answered a bunch of my questions and was very helpful. All the staff were very helpful and friendly.

17 February 2026
Rated 5 out of 5 stars

Quality tool, very robust.

I like how solid and robust the ball gouge is. I use dry, hard wood and it’s very easy to use. I loved the packaging, its simplicity and attractiveness. When not in use,it can be safely stored in the box it was delivered in. Brilliant product. Thanks.

18 January 2026
Rated 5 out of 5 stars

Amazing service

Amazing service , amazing customer service , amazing price . Amazing everything .
I highly recommend
For real it hard to beat that store

Thanks atlas you're the best 🙏🏻

19 January 2026
Rated 5 out of 5 stars

Tools purcahses on line

I purchased some tools on line this time, they came on time and per my expectations. so,
there is no need to go to Atlas spending time and stuck in traffic.

I had a good experience and will keep buying on line.

19 January 2026

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