Kite Mortgages Reviews 143

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

David and Natalie were superb throughout the whole process of arranging our mortgage. Our circumstances changed a number of times and they were always available to chat, 100% flexible, and made what... See more

Company replied

Rated 5 out of 5 stars

We have been helped by Simon and Natalie for a few mortgages and re-mortgages now and every time the service has been excellent. Whenever we had a question or our circumstances changed, the response w... See more

Company replied

Rated 5 out of 5 stars

David and Natalie were great to deal with during this process. They responded quickly to everything which was super helpful to us as first time buyers. I don't think the process could have actually be... See more

Company replied

Rated 5 out of 5 stars

I've used Kite Mortgages twice now, first with David and second with Simon. Both experiences have been great, quick responses to answer any of your questions and concerns and not making you feel bad a... See more

Company replied

Company details

  1. Mortgage Broker

Written by the company

We're a boutique mortgage and protection advisory firm, with expertise in arranging finance for both residential and buy to let properties. All of our team members take pride in the trusted advice we offer clients through clear information and guidance. Whether you’re a first-time buyer, remortgaging or an individual with a complex income, we will guide you through the process every step of the way. We pride ourselves on our ability to get to know you, and we find solutions based on your individual needs. From day one, we wanted to build a reputation for being approachable and easily contactable, as we understand how important it is to be kept in the loop during the process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

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Rated 5 out of 5 stars

Simon has been incredible from the start…

Simon has been incredible from start to finish - we were recommended by a friend and would thoroughly recommend again. Dealt with all our questions and was a fantastic communicator, helping to break everything down for us first time buyers!

8 November 2024
Unprompted review
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Reply from Kite Mortgages

Hi there,

Thank you for the great review!

It's fantastic to hear that Simon helped make your first home buying experience smooth and understandable.

We're thrilled you’d recommend us, just as your friend did. If you need any more help down the line, don't hesitate to get in touch.

Best wishes in your new home!

David

Rated 5 out of 5 stars

Exceptional service from start to finish

Simon Hart made the entire mortgage process smooth and stress-free. From the very first consultation, he took the time to understand our financial situation and goals, explaining every step in a way that was clear and easy to follow. His professionalism, expertise, and attention to detail were outstanding, and he always went the extra mile to find us the best possible deal.

15 August 2024
Unprompted review
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Reply from Kite Mortgages

Hi Tommaso,

Thank you for your review! We're delighted to hear that Simon made your mortgage process smooth and straightforward.

It's great to know that his efforts to understand your financial goals and provide clear guidance were helpful.

We appreciate your recommendation and look forward to assisting you again in the future!

Best,

David

Rated 5 out of 5 stars

First Time Home Buyers

We have been working with Simon over the past couple of months and have had a really amazing experience. Simon is very knowledgeable answering all of questions and very quick to respond to communication. This has made getting a mortgage much easier and we really appreciate the help and advice we have received, especially being first time home buyers. Would definitely recommend to anyone.

18 December 2024
Unprompted review
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Reply from Kite Mortgages

Hi Alyssa,

Thank you for sharing such positive feedback about your experience with Simon! It's great to hear that he made the mortgage process easier for you with his knowledge and quick responses.

At Kite Mortgages, we aim to provide clear and efficient service, and it's fantastic to know Simon was able to deliver.

We appreciate your recommendation and look forward to assisting you, your friends, or family with any future mortgage needs.

Best,

David

Rated 5 out of 5 stars

Simon and David at Kite Mortgages are quick, clear, and knowledgeable

Simon and David at Kite Mortgages are absolutely brilliant, we couldn't recommend them enough. They took the time to talk all of our options through and were always happy to produce different scenarios for us to enable us to come to the correct decision. We have a complicated set up as one of us us freelance, but this was no issue for Simon and he made a stressful process very simple and clear

25 November 2024
Unprompted review
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Reply from Kite Mortgages

Hi Henry,

Thank you so much for your feedback! We’re pleased to hear that your experience was such a positive one.

We understand how overwhelming the mortgage process can feel, especially with a more complex setup like freelance income, so it’s great to know we were able to make things straightforward and stress-free for you.

Thank you again for your kind words and recommendation – it means a lot to us!

Best,

David

Rated 5 out of 5 stars

Thank you Simon!

We cannot recommend Simon Hart at Kite Mortgages highly enough! As first-time buyers, navigating the mortgage process initially felt overwhelming, but Simon made it incredibly smooth and stress-free from start to finish. He was always extremely responsive, answering every question with patience and clarity, no matter how small. Simon’s proactive approach and thorough explanations reassured us at every step, making us feel genuinely supported and informed throughout the process. His expertise and dedication made all the difference in securing our mortgage, and we are beyond grateful for his guidance. If you’re looking for a mortgage adviser who truly cares and goes above and beyond, look no further than Simon and the team at Kite Mortgages. Thank you, Simon, for an outstanding experience! Highly recommended!

30 October 2024
Unprompted review
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Reply from Kite Mortgages

Hi Giorgia,

Thank you so much for your amazing review! I’m pleased to hear that your first home-buying experience felt smooth and supported.

Navigating the mortgage process for the first time can feel overwhelming, and I'm glad Simon could help ease that for you with clear answers and guidance.

Knowing that you felt genuinely supported and informed means a lot to Simon and I.

Thank you again for trusting us and we wish you all the best in your new home!

Best,

David

Rated 5 out of 5 stars

Can't recommend Simon enough

Can't recommend Simon enough. He patiently explained everything and was extremely helpful for us as first time buyers. He's maintained contact over the past two years and has checked in with new rates. Thanks Simon!

23 October 2024
Unprompted review
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Reply from Kite Mortgages

Hi Naomi,

Thank you so much for your kind words! It’s wonderful to hear that Simon has been able to guide you through the process as first-time buyers and continue to provide support over the past two years.

It's great to know his patience and proactive approach made a difference for you. If you ever need anything else or have further questions, don’t hesitate to reach out.

Best,

David

Rated 5 out of 5 stars

Simon has been amazing from start to…

Simon has been amazing from start to finish of my flat purchase journey! I had a bit of a complex income situation with an additional job paid on a ‘casual’ schedule which Simon was able to still secure me a mortgage for! I didn’t ever feel like a bother or that I was asking silly questions, and generally was the most supportive individual who’s been involved in my flat purchase.

16 October 2024
Unprompted review
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Reply from Kite Mortgages

Hi Salim,

Thank you so much for your kind words! It's fantastic to hear that Simon was able to navigate your complex income situation and secure a mortgage for you.

We know how important it is to feel supported throughout the home buying process, and we're thrilled that Simon provided the guidance and reassurance you needed. There are no silly questions when it comes to such a big decision, and we're glad you felt comfortable reaching out.
Congratulations on your flat purchase, and we're always here if you need anything in the future!

Best,

David

Rated 5 out of 5 stars

I've used Kite Mortgages twice and counting

I've used Kite Mortgages twice now, first with David and second with Simon. Both experiences have been great, quick responses to answer any of your questions and concerns and not making you feel bad about learning the works when it comes to the house buying and selling processes. They're happy to arrange phone calls in short notice when asked too. Highly highly recommended!

16 October 2023
Unprompted review
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Reply from Kite Mortgages

Hi Sarah,

Thank you so much for your continued trust in Kite Mortgages and for your kind review!

It’s fantastic to hear that we were able to provide you with the quick, responsive service we always strive for.

We know how confusing the mortgage process can be, so we’re glad to have made it easier for you both times.

Your recommendation means a lot to us, and we’re always here if you need anything in the future. Thanks again!

David

Rated 5 out of 5 stars

Would 100% recommend

Dave was fantastic to work with, and couldn’t have asked for better. Incredibly responsive, helpful with any queries we had and clearly explained everything every step of the way. Would recommend to anyone. Thank you!

30 September 2024
Unprompted review
Kite Mortgages logo

Reply from Kite Mortgages

Hi Mikey,

Thank you so much for your kind words! It was an absolute pleasure working with you and I'm glad to hear that you felt supported and informed throughout the process.

Clear communication and responsiveness are always priorities for us, so it’s great to know you had such a positive experience.

If you ever need anything in the future, don’t hesitate to reach out. Wishing you all the best and thank you again for the recommendation!

Best,

David

Rated 5 out of 5 stars

Best in the business!

Can't recommend Simon and Kite Mortgages enough. Extremely responsive and highest possible quality support. This was the best part of my home buying experience.

30 September 2024
Unprompted review
Kite Mortgages logo

Reply from Kite Mortgages

Hi Sarey,

Thank you so much for your kind words!

We're thrilled to hear that working with Simon and Kite Mortgages was the highlight of your home buying journey.

Providing responsive, top-quality support is always our goal, and it’s wonderful to know we were able to make the process smoother for you.

Wishing you all the best in your new home, and we’re always here if you need any further assistance!

Best,

David

Rated 5 out of 5 stars

Excellent experience with Kite Mortgages

Mr. Simon Hart helped us during the process of purchasing our first home. As complete new to the experience, we asked many questions and Simon always patiently answered all of them precisely and promptly.
He was always clear, honest and trustworthy when offering different options, and we really could have not asked for anything better. We are completely satisfied with the service and the support we have received in purchasing our first home. Absolutely recommended.

26 September 2024
Unprompted review
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Reply from Kite Mortgages

Hi Davide,

Thank you for your fantastic review! We're thrilled to hear that Simon was able to guide you through the process of purchasing your first home with clarity, honesty, and patience.

Buying a home for the first time can be overwhelming, and it's great to know Simon’s support helped make it a smoother experience for you.

Your recommendation means a lot, and we’re so pleased that you’re completely satisfied with the service.

Wishing you all the best in your new home!

David

Rated 5 out of 5 stars

Kite Mortgages are fantastic

Kite Mortgages were a fantastic partner for my mortgage application. Simon was incredibly helpful and supportive, the client serving I received was impeccable. My house purchase was made smoother for working with Simon and Kite Mortgages, I would strongly recommend.

9 September 2024
Unprompted review
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Reply from Kite Mortgages

Hi George,

Thank you for your kind review! We’re delighted to hear that Simon was able to make your mortgage application process smoother and provide the support you needed.

Providing impeccable client service is something we take great pride in, and it's wonderful to know that it made a difference in your home-buying journey.

Your recommendation means a lot to us, and we're here whenever you need assistance in the future. Congratulations on your new home!

Best,

David

Rated 5 out of 5 stars

Excellent advice and great value

Simon helped our son get a competitive mortgage as a first time buyer. He gave sound advice, was always quick to respond to questions and was very straightforward to deal with. Overall Kite's services represented excellent value and we wouldn't hesitate to recommend him to others.

1 July 2024
Unprompted review
Kite Mortgages logo

Reply from Kite Mortgages

Hi Will,

Thank you for sharing your experience! We’re so pleased to hear that Simon was able to assist your son in securing a competitive mortgage as a first-time buyer.

Providing straightforward, sound advice and timely responses are key to ensuring a smooth process, and we’re glad that Simon delivered on those fronts.

If you or your family ever need further assistance, we’re here to help!

Best,

David

Rated 5 out of 5 stars

Reliable and efficient services!

First time buyer here who felt overwhelmed about the whole process of mortgage applications, affordability and interest rates! We instructed Simon Hart from Kite Mortgages to help us with the whole process. Simon was attentive, informative and highly responsive. He answered all of our questions with professionalism, patience and all meticulously. Simon truly cares and it shows in his approach and communication with us. We never had to chase or follow up with anything with Simon, so always felt like he could be relied on and trusted. All of the steps of the application had detailed explanations, documents and some even came with videos to explain, if in doubt, he always provided meeting opportunities for us to jump on a video call to talk through everything. I cannot thank Simon and Kite Mortgages enough for all the help and support they have provided over the last few months.

11 September 2024
Unprompted review
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Reply from Kite Mortgages

Hi Stephanie,

Thank you so much for your thoughtful review!

We're thrilled to hear about your positive experience working with Simon and Kite Mortgages.

We understand that the mortgage process, especially for first-time buyers, can feel overwhelming, so it’s great to know that Simon was able to guide you through with attentiveness, professionalism, and clear communication.

Providing detailed explanations and even video support is part of our commitment to making the process as seamless and transparent as possible.

If you need anything in the future, we're always here to help. Congratulations on your new home!

Best,

David

Rated 5 out of 5 stars

Simon has been a great help throughout…

Simon has been a great help throughout my house-buying experience. Always prompt to respond to emails and have a call when necessary. He provided multiple decisions in principle for me, would definitely reccommend!

16 August 2024
Unprompted review
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Reply from Kite Mortgages

Hi Thomas,

Thank you so much for your kind words!

We're thrilled to hear that Simon was able to provide the support and guidance you needed throughout your house-buying journey.

Your recommendation means a lot to us, and we're glad we could help make your experience a positive one!

If you ever need assistance in the future, don't hesitate to reach out.

Best,

David

Rated 5 out of 5 stars

Clear and swift guidance

Simon gave clear and swift guidance at various points throughout our sale & purchase processes. We knew we could rely on this information, even when it wasn’t necessarily directly related to our mortgage application. Thanks again for your help!

30 July 2024
Unprompted review
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Reply from Kite Mortgages

Hi Joshua,

hank you for your kind words! We're thrilled to hear that Simon provided clear and swift guidance during your sale and purchase processes.

It's our goal to be a reliable resource for all aspects of your home-buying journey, not just the mortgage application.

We appreciate your trust in us and are always here to help with any future needs.

Best,

David

Rated 5 out of 5 stars

I was recommended Kite mortgages by a…

I was recommended Kite mortgages by a friend a couple of years before I wanted to purchase my first property - Simon was happy to chat through my financial situation and provided me with projections so I could work towards my first purchase. When I did then eventually put an offer on a property, Simon was super responsive and helpful in talking us through the process, answering questions, and ensuring we got the best mortgage deal the day before the rates increased! Thanks so much Simon, you made the process so much easier to navigate! Would certainly recommend to anyone considering a property purchase even if not immediately!

22 May 2024
Unprompted review
Kite Mortgages logo

Reply from Kite Mortgages

Hi Rosie,

Thank you so much for your wonderful review! We're delighted to hear that Simon could assist you even years before your purchase and provide valuable guidance along the way.

Your recommendation means a lot to us, and we're thrilled that we could make the process easier for you. If you have any future needs or questions, please don't hesitate to reach out.

Congratulations on your new home, and thank you for choosing Kite Mortgages!

Best,

David

Rated 5 out of 5 stars

Highly recommend

Highly recommend! David was a huge help to us as first time buyers. All our options were presented clearly and quickly. David provided excellent advice which made this a smooth process for us. Thank you Kite Mortgages!

1 May 2024
Unprompted review
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Reply from Kite Mortgages

Hi Safia,

Thank you so much for your review!

Providing prompt responses and helpful advice is always our priority, and we're delighted that we could support you.

Congratulations on your new home, I hope you enjoy settling in.

Best,

David

Rated 5 out of 5 stars

Simon and Kite Mortgages were…

Simon and Kite Mortgages were professional and straight forward, outlining my options over several months of property searching and interest rate changes. He had clear communication and was insightful through the entire process. I would recommend to anyone in the market as a first time buyer.

20 April 2024
Unprompted review
Kite Mortgages logo

Reply from Kite Mortgages

Hi Ethan,

Thank you for your fantastic review!

We're delighted to hear that you had a positive experience with Simon and Kite Mortgages.

Providing clear and insightful guidance throughout the property searching and mortgage process is our priority, especially for first-time buyers like yourself.

We appreciate your recommendation and look forward to assisting you or anyone else you may refer in the future.

If you ever need further assistance or have any questions, please feel free to reach out.

Best,

David

Rated 5 out of 5 stars

Exceptional service

I would highly recommend Kite Mortgages. Simon Hart provided us with exceptional service and brilliant advice throughout the process of buying a property, from acquiring a mortgage in principle through to completion. As first time buyers, we found that Simon was great at 'demystifying' the process. He is also client focused, quick to respond to queries and efficient at processing paperwork. Many thanks.

19 April 2024
Unprompted review
Kite Mortgages logo

Reply from Kite Mortgages

Hi Erik,

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us.

Making the home buying process as smooth and understandable as possible, especially for first-time buyers like yourselves, is always our goal.

We're glad Simon could provide you with exceptional service and valuable advice every step of the way.

If you ever need further assistance or have any questions in the future, please don't hesitate to reach out.

Best,

David

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