Kite Mortgages Reviews 143

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

David and Natalie were superb throughout the whole process of arranging our mortgage. Our circumstances changed a number of times and they were always available to chat, 100% flexible, and made what... See more

Company replied

Rated 5 out of 5 stars

We have been helped by Simon and Natalie for a few mortgages and re-mortgages now and every time the service has been excellent. Whenever we had a question or our circumstances changed, the response w... See more

Company replied

Rated 5 out of 5 stars

David and Natalie were great to deal with during this process. They responded quickly to everything which was super helpful to us as first time buyers. I don't think the process could have actually be... See more

Company replied

Rated 5 out of 5 stars

I've used Kite Mortgages twice now, first with David and second with Simon. Both experiences have been great, quick responses to answer any of your questions and concerns and not making you feel bad a... See more

Company replied

Company details

  1. Mortgage Broker

Written by the company

We're a boutique mortgage and protection advisory firm, with expertise in arranging finance for both residential and buy to let properties. All of our team members take pride in the trusted advice we offer clients through clear information and guidance. Whether you’re a first-time buyer, remortgaging or an individual with a complex income, we will guide you through the process every step of the way. We pride ourselves on our ability to get to know you, and we find solutions based on your individual needs. From day one, we wanted to build a reputation for being approachable and easily contactable, as we understand how important it is to be kept in the loop during the process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

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Rated 5 out of 5 stars

Fantastic service, would highly recommend

Simon at Kite Mortgages couldn’t have been more helpful when it came to explaining the process of setting up a mortgage, providing general advice and answering any questions we had as first time buyers. Simon was also incredibly responsive which much appreciated. Highly recommend!

29 August 2023
Unprompted review
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Reply from Kite Mortgages

Hi Aileen,

Thanks for taking the time to leave your review. Simon is always very diligent with his response times so its nice to know its appreciated!

Best,

David

Rated 5 out of 5 stars

Excellent customer service and outcome

Both David and Simon are very knowledgable and reliable. More importantly, they’re happy take time to explain the process and guide through the options available. Property purchase is a stressful process, especially for first time buyers, but obtaining a mortgage deal via Kite Mortgages was stress-free. Would highly recommend their services!

29 August 2023
Unprompted review
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Reply from Kite Mortgages

Hi Daniel,

Thanks for taking the time to leave your review.

The process for buying a house is far from perfect and as you say, can be very stressful. I'm glad to hear that we were able to assist in at least making the financing straightforward!

Having someone on side that is familiar with the mortgage market can be a huge help and I'm glad we were able to assist.

Best,

David

Rated 5 out of 5 stars

Highly recommend

I’d highly recommend Kite Mortgages. We worked with Simon who not only got us the best rate in a rocky market but was on hand to answer all of our questions (As first time buyers, we had a lot!). He really went above and beyond: communication was brilliant, responses were quick and he took the time to thoroughly explain everything to us and all of our options. We spoke to some other brokers but felt as though they were driving a hard sell and it was hard to trust them. This wasn’t the case with Simon and the team.

18 August 2023
Unprompted review
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Reply from Kite Mortgages

Hi Anna,

Thanks for the review!

I'm glad to hear you had a positive experience with Simon. He's a very nice guy and does genuinely take pleasure in helping first time buyers through the process and sharing his knowledge.

We look forward to working with you again in the future!

Best,

David

Rated 5 out of 5 stars

Excellent experience with Simon

Excellent experience with Simon. He is very knowledgeable and very responsive. Exactly what you need when trying to navigate a property purchase. Would recommend to anyone.

29 August 2023
Unprompted review
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Reply from Kite Mortgages

Hi Dominic,

Thanks for your review!

Responsiveness is something we prioritise, as we appreciate the difference it can make to our clients experience. It's great to hear that its recognised!

Best,

David

Rated 5 out of 5 stars

Awesome brokers!!

Me and my wife are self employed, which can make it harder to get a mortgage. David and Simon were the only brokers to give us a positive outcome and a great deal. Always available for any question or help through the process.
I highly recommend them.

12 June 2023
Unprompted review
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Reply from Kite Mortgages

Hi Miguel,

Thanks for your review - it is much appreciated.

It is not unusual for self employed workers to have difficulty in obtaining mortgage finance, but with the correct knowledge around how it is treated by each individual lender, we can usually find options.

We look forward to working with you again in the future.

Best,

David

Rated 5 out of 5 stars

David was always at the end of the…

David was always at the end of the phone to answer questions and secured us a mortgage with no fuss whatsoever. Would definitely use when it’s time to renew or move home

1 June 2023
Unprompted review
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Reply from Kite Mortgages

Hi Alex,

Thanks for your review! We feel one of our key differentiators is that we are always contactable.

We will always answer calls when possible and return them if missed. We will always do our best to respond to emails the same day as well.

We appreciate the house-buying/re-mortgaging process can be a stressful time, so getting a reassuring response rather than hanging on waiting can make all the difference!

Best,

David

Rated 5 out of 5 stars

Kite Mortgages Experience

I worked with both David and Simon on my first house purchase. I initially worked with David briefly, who guided me on what was an intimidating new process for me. When David went on leave, Simon picked up the reigns and helped me navigate the twists and turns of buying a house in the UK.

Both were fantastic and my experience was flawless. Simon is sharp, agreeable, objective and always had time to offer his expertise on everything related to mortgages and protection. Not only that, I would frequently ask Simon for counsel on things that lay a little outside his scope of work and he was always happy to share his perspective which I found extremely valuable. I'm very happy to have worked with Simon and Kite Mortgages - they were definitely the silver lining in what was a challenging first-time undertaking for me.

28 June 2023
Unprompted review
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Reply from Kite Mortgages

Hi Daniel,

Thanks for taking the time to leave your review. I'm delighted you had a positive experience!

One of the great benefits of Simon and I working so closely and having access to each others client files, is that its very easy to cover one another. It sounds like the process is working well and there was no disruption for yourself.

Simon is a font of house buying knowledge and is always keen to share with clients his experience beyond mortgages! I've passed on the feedback to him and he's looking forward to working with you again in the future.

Best,

David

Rated 5 out of 5 stars

Working with Simon Hart from Kite Mortgages

Working with Simon Hart from Kite Mortgages was an absolute delight. In a market filled with horror stories about mortgage challenges, Simon stood out as a true professional and a reliable source of guidance.

From the beginning, Simon took the time to understand our financial situation and goals. His extensive knowledge and experience were evident as he navigated us through the complex mortgage process, ensuring we felt informed and at ease every step of the way.

Simon's dedication to finding the best mortgage solution for us was impressive. He meticulously analyzed the market, negotiated on our behalf, and secured favorable terms. His attention to detail and proactive approach inspired confidence and trust throughout the process.

Simon's communication skills were exceptional. He was always prompt in responding to our queries, providing updates, and explaining things clearly. His friendly and patient demeanor made the experience less daunting and more enjoyable.

Thanks to Simon's guidance, we secured a mortgage that exceeded our expectations. We wholeheartedly recommend Simon Hart from Kite Mortgages for his professionalism, expertise, and personalized approach. He made our mortgage journey smooth and stress-free.

Thank you, Simon, for your outstanding service.

19 July 2023
Unprompted review
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Reply from Kite Mortgages

Hi Tom,

Thanks for your review - its great to hear how pleased you were with the service received!

Best,

David

Rated 5 out of 5 stars

Exceptional Service from Mortgage Advisor Simon Hart at Kite Mortgages

I recently had the pleasure of working with Simon Hart, a dedicated mortgage advisor at Kite Mortgages, and I cannot praise his services enough. Simon played an instrumental role in helping me secure a mortgage for my first home purchase, and his expertise and professionalism were evident throughout the entire process.

From our initial consultation, Simon demonstrated a deep understanding of the mortgage industry and showcased his commitment to ensuring my financial needs were met. He took the time to patiently listen to my requirements, financial situation, and long-term goals, providing personalized advice that made me feel confident in my decisions.

Simon's attention to detail and thoroughness were exceptional. He meticulously assessed various mortgage options, tirelessly exploring the market to find the best rates and terms available. He presented me with a comprehensive range of choices, explaining each one clearly and allowing me to make an informed decision.

One of the qualities that truly set Simon apart was his excellent communication and responsiveness. He was always prompt in replying to my queries, whether it was through phone calls or emails. His willingness to address any concerns I had, no matter how minor, made me feel valued as a client and ensured a smooth and efficient mortgage application process.

Throughout the entire journey, Simon's knowledge and guidance were invaluable. He provided valuable insights into the ever-changing real estate landscape, offering advice that extended beyond mortgages. Simon's expertise extended to various aspects of home buying, helping me navigate the complexities and making the process less intimidating.

Thanks to Simon's unwavering dedication and hard work, I was able to secure a mortgage that perfectly suited my needs, allowing me to purchase my dream home. His professionalism, integrity, and genuine care for his clients were evident at every step, making the entire experience not just successful but enjoyable.

I wholeheartedly recommend Simon Hart as a mortgage advisor. His expertise, personalized service, and commitment to achieving the best outcomes for his clients make him an invaluable asset. If you are searching for a mortgage advisor who will guide you through the process with expertise and care, Simon Hart is the one you can trust.

Thank you, Simon, and the entire team at Kite Mortgages, for your exceptional service and support. You have made my home buying journey a memorable and positive one.

With gratitude,
Md Shadak Hossain

17 July 2023
Unprompted review
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Reply from Kite Mortgages

Hi Shadak,

Thanks for taking the time to leave your review. Simon is very much invested in his clients journey and will do all he can to ensure a good outcome. It is great to hear that it is appreciated.

Best,

David

Rated 5 out of 5 stars

Simon acted quickly to secure best…

Simon acted quickly to secure best available rates for me which were better than rates found by a larger broker firm that I had used previously and he made it a stress free process

4 July 2023
Unprompted review
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Reply from Kite Mortgages

Hi David,

With all the changes happening at the moment its vital to have someone on your side that can keep abreast of things and move quickly to secure the best deal possible. I'm very happy that Simon was able to be the person to do so! We look forward to working with you again in the future.

Best,

David

Rated 5 out of 5 stars

AMAZING for first time buyers!

Absolutely could not recommend Simon at Kite Mortgages more if I tried. I was recommended through a friend after using a much larger broker who were extremely unhelpful. The experience was so much better and Simon was so helpful throughout. I will definitely be using Kite for any future mortgages (and probably general questions about anything to do with the purchasing of houses, as he seems to know more than my solicitor!).

6 July 2023
Unprompted review
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Reply from Kite Mortgages

Hi Lucianna,

Thanks for the glowing review! As a smaller firm we are confident we can offer better service to our clients with a more personal touch, and it's great to hear that you think the same! We look forward to working with you again in the future.

Best,

David

Rated 4 out of 5 stars

Kite Mortgages took the stress away

Simon was very helpful throughout our house buying process. He was always willing to jump on a call and discuss options even when any potential gain for him was some distance in the future. We always felt that he was there to support whatever the situation.
I would highly recommend Kite mortgages and will be contacting Simon again when our current mortgage comes to an end.

19 May 2023
Unprompted review
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Reply from Kite Mortgages

Hi Jonathan,

Thanks for review. I know you had some bad luck with the property search, so I'm delighted you've managed to complete the purchase and are now settling in to the new place. We look forward to working with you again in the future.

Best,

David

Rated 5 out of 5 stars

Simon at Kite was amazing from start to…

Simon at Kite was amazing from start to finish in manor, responsiveness and professionalism. I was recommended Simon by a colleague and would happily recommend him to anyone. Ironically was most concerned about the mortgage availability and costing given the current market, but it was the easiest part of the whole transaction.

28 June 2023
Unprompted review
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Reply from Kite Mortgages

Hi David,

Thanks for taking the time to leave your review. Our business has been built on personal recommendations, so its great to hear you had such a positive experience and would look to pass on the recommendation to others. We look forward to working with you again in the future.

Best,

David

Rated 5 out of 5 stars

Excellent, repeat customer

Went back to Kite Mortgages after they helped secure our first property back in 2021.

David and Simon were incredibly responsive, transparent, and given the current climate reactive to informing us about any potential rises on the horizon.

Will be going back when our next deal draws to a close.

12 June 2023
Unprompted review
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Reply from Kite Mortgages

Hi Ollie,

With the current situation where interest rate changes are coming through constantly and often with little notice, its essential to be on top of things to avoid missing rates before they change. I'm glad we were able to action this quickly for you in order that you don't end up paying more for your mortgage than you need to. It was good working with you again and look forward to catching up in a few years.

Best,

David

Rated 5 out of 5 stars

Kite have been fantastic

Simon has been responsive, clear, and cut through the mustard from day one. We were turned off our recommendation of advisor from our solicitor's and as first time buyers wondered if they were all so hard to get hold of and jargon loving! Kite were terrific, no hesitation in recommending to all.

1 June 2023
Unprompted review
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Reply from Kite Mortgages

Hi there,

Thanks for your review! Simon to the rescue again...his lack of social life means he is always easy to get hold of, and its great to hear it's paying off for our clients!

Best,

David

Rated 5 out of 5 stars

Would very much recommend Kite Mortgages

Simon & Kite Mortgages were absolute stars throughout our entire house buying process. As first time buyers we didn't know what to expect and found certain aspects of the legal process quite stressful, on the mortgage side of things though, ZERO STRESS. Simon was so responsive, we always had a reply to our queries within an hour, if not sooner, and felt confident that we were in very safe hands throughout. If you are on the fence about giving them a call to arrange your mortgage, look no further, you have found your man! We'll be back in two years to sort out of remortgage, fingers crossed rates have decreased by then.

24 May 2023
Unprompted review
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Reply from Kite Mortgages

Hi Lucy,

Its great to hear you had such a positive experience! Its always rewarding for us to help first time buyers through the process, as we know just how daunting it can be. I've passed the feedback on to Simon who was very pleased to hear it and he looks forward to working with you again in the future.

Best,

David

Rated 5 out of 5 stars

Simon is great to work with.

Simon is great to work with when organising a mortgage for a new home. He was very responsive and organised all the complicated aspects of applying for a mortgage. Would reccomend.

11 May 2023
Unprompted review
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Reply from Kite Mortgages

Hi Alan,

Thanks for taking the time to leave your review. I'm glad you had a positive experience and have passed the feedback on to Simon.

Best,

David

Rated 5 out of 5 stars

Simon Hart - Mortgage Jedi!

Simon Hart guided me through the remortgage process with helpful professionalism throughout. Not only did he get me a good interest rate, he helped us avoid higher interest rate charges as my deal was ending with existing lender, and moved mountains to ensure we could fix with a new lender. He has a great manner and is able to explain extremely complicated issues making them easy to understand. I would highly recommend Simon & Kite Mortgages to assist with all your mortgage needs.

2 May 2023
Unprompted review
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Reply from Kite Mortgages

Hi Mr Mint,

Mortgage Jedi is a new one to us, but we're more than happy to take that feedback!

Best,

David

Rated 5 out of 5 stars

Efficient, top quality and comprehensive

Honestly couldn’t have asked for any better – Simon was professional, efficient and was v patient with me. I never felt out of my depth or condescended to and he sorted out my Buy-To-Let mortgage rapidly. He was available over the phone whenever I called and always had the right answer.

28 April 2023
Unprompted review
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Reply from Kite Mortgages

Hi James,

Thanks for taking the time to leave your review. Being contactable and quick to respond is something we are very focussed on here, so great to know it is appreciated!

Best,

David

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