Kimberley - The Caravan & Motorhome People Reviews 

1,702
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, highly knowledgeable, and providing a very thorough handover process when collecting their new vehicles. Many buyers appreciate the friendly atmosphere, honest advice, and smooth purchasing journey without ever feeling pressured to make a quick decision. Some reviewers were not happy with the after-sales service, noting frustrating delays regarding warranty repairs and difficult communication from the support team. A few people also mentioned ongoing difficulties when trying to get prompt updates, resolve lingering defects, or order specific replacement parts for their models.

What people talk about most

Staff

Reviewers describe positive interactions with staff, frequently highlighting the knowledgeable, friendly, and... See more

Service

People report positive experiences with service, highlighting the friendly staff, helpful guidance, and... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers praising beautiful new models,... See more

User experience

Customers had positive experiences with user experience, highlighting how friendly, helpful, and professional... See more

Customer service

Consumers find customer service to be positive, highlighting a warm welcome upon arrival and a very thorough,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called to pick up our new caravan and was greeted by Paul who walked us through every aspect of the caravans controls and set up. Very thorough and questioned if we were happy at every stage of the p... See more

Company replied

Rated 5 out of 5 stars

I posted a review when we first picked our new Coachman up , and feel after 15 months of ownership another is deserved. As expected, the service has been excellent , top notch. First year service done... See more

Company replied

Rated 5 out of 5 stars

We would like to put on record the excellent customer service we have received relating to alarm issues with our CV20. Steve Morris kept us informed relating to the progress of the alarm system and M... See more

Rated 5 out of 5 stars

All the staff at Kimberley Caravan n Motorhomes, Nottingham, from the sales team, admin staff n all the people we dealt with were professional n v helpful. Daz Miller, the sales person, conducted the... See more

Company replied


Company details

  1. RV Dealer
  2. Awning Supplier
  3. Mobile Home Dealer
  4. Mobile Home Supply Store
  5. RV Repair Shop

Written by the company

Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,702)

358 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Every one that we spoke to was very…

Every one that we spoke to was very professional, had full knowledge of the products ( caravans ) from the sales team ( Tom ) to the handover specialist Paul , and the service team

11 May 2026
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you Dawn! Really glad Tom, Paul and the service team all looked after you so well from start to finish. Hope to see you again soon!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Caring and understanding

Caring and understanding, service beyond expectations . We have no hesitation in recommending Kimberly's Darlington operation.

14 May 2026
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you Stephen, that really does mean a lot to us! Really glad the team at Darlington looked after you so well. Hope to welcome you back again in the future!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Friendly and informative staff

Friendly and informative staff, the sale and handover was a breeze. They have a well stock shop, would recommend them and would use them again when in the area.

9 May 2026
Unprompted review
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you Carrie! Really glad everything went smoothly and that you found everything you needed in the shop too. Hope to see you again when you're passing!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Friendly and Professional

Friendly and Professional. Giving pently of time and advice.

29 April 2026
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you Graham! Really glad you felt well looked after and had plenty of time to make the right decision. Hope you're enjoying your purchase!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Paul was extremely helpful and…

Paul was extremely helpful and explained everything slowly and clearly. Everything went very well and the caravan was everything that I expected.

13 May 2026
Unprompted review
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you Miles! Really glad Paul made sure everything was clear and at a comfortable pace. Hope the caravan is everything you were hoping for!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you Chris! Really appreciate you leaving a review. Hope everything is going well!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Excellent handover

9 April 2026
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you so much for taking the time to leave a review! Really glad the handover went well. Hope you're loving your new purchase!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Excellent service from the start

Excellent service from the start!
We had decided to buy our first caravan, with a million questions, Jason was absolutely amazing, always happy to help and answer all the questions we had, everything he did was above and beyond!!

Handover by Darrell was also excellent, again answering any questions, made us feel like nothing was too much trouble!

We had a few areas on the caravan after purchase that needed looking into and all the staff were helpful and rectified everything quickly.

All the staff were helpful and always very friendly, we would highly recommend if you want excellent service

24 April 2026
Unprompted review
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you Sarah! Really glad Jason and Darrell both looked after you so well, and that the team got everything sorted quickly after purchase too. Hope you have a brilliant first trip!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Great handover of new Carerra…

Great handover of new Carerra campervan. Very detailed instructions given by friendly and knowledgeable staff. Recommended

13 April 2026
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you John! Really glad the team made the handover so clear and enjoyable. Hope you're already out and about in it!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

This worked as it should do

This worked as it should do.
No hard sell and efficient and knowledgable sale.
Handover very thorough.. the only real problem was that they could not provide a number plate as I do not carry the V5 registration for my car... but that is silly regulations.
Complication that my battery had a screw fitting, not a post but one of their engineers sorted that.
Overall, gave me great confidence and I would go back and recommend.. whereas I would not touch South Cave with a bargepole ever again.

24 April 2026
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you Christopher! Really glad the engineer could get the battery sorted and that the whole experience gave you confidence. Hope to see you again in the future!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Not pushy . Excellent handover of the caravan .

24 April 2026
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you Andy! Really pleased everything went smoothly from start to finish. Hope you're enjoying the new caravan!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Coachman Acadia 460 Service…

I took our 12 month old Coachman Caravan in to Kimberley Caravans for its first service. We've experienced a few problems with it, but Ashley in the reception area handled both the handover and the pickup in a first rate manner. Most of the work was completed with one item still to resolve, but Ashley explained things really well and has a really friendly, pleasant manner. Would recommend them to other caravan and motorhome users.

8 May 2026
Unprompted review
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you Robert! Really glad Ashley looked after you so well throughout. We'll get that remaining item resolved and hope to see you again!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

5* Caravans and staff at Kimberley Nottingham

We are brand new to Caravanning and from
Us going to look at a caravan to buying it, handover everything was just amazing!

Daz in the Nottingham branch was incredible with us from start to finish. Excellent communication, so knowledgeable, friendly, funny - just amazing!

We had the handover today and it was brilliant and the caravan was delivered to us shortly after and the man who came (so sorry with all the excitement we forgot your name) but what a friendly, knowledgeable and helpful guy we appreciated you getting it on the drive for us and your loveliness the whole time.

We would highly recommend the caravans and staff at Kimberley! Amazing thank you so much 😊

8 May 2026
Unprompted review
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you Crissy, what a lovely review! Really glad Daz and the delivery team made your first caravan experience such a special one. How exciting! Hope you have many brilliant adventures ahead!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Towing Eye

Called into Nottingham branch for parts/towing enquiry on a existing vehicle. All staff very helpful in particular Matt who went above and beyond, thank you so much

8 May 2026
Unprompted review
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you Emma! Really glad Matt could help sort everything out for you. Hope to see you again soon!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

All the staff at Kimberley Caravan n…

All the staff at Kimberley Caravan n Motorhomes, Nottingham, from the sales team, admin staff n all the people we dealt with were professional n v helpful. Daz Miller, the sales person, conducted the viewing n sale of our caravan professionally, from initial contact right through to the sale n hand over of our caravan. Nothing was too much trouble for him n the admin staff we dealt with. I would definitely recommend Kimberley Caravan n Motorhomes to anybody. Good people to deal with!

30 April 2026
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you John! Really glad Daz and the rest of the team made the whole process feel so smooth and straightforward. We'll make sure Daz sees this!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

The salesman Andy was so helpful…

The salesman Andy was so helpful nothing was a problem
Just perfect

30 April 2026
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you! Really glad Andy looked after you so well. Hope you're enjoying your purchase!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Outstanding service from Jason and Kimberley Caravans

As complete newcomers to caravanning, buying our first caravan felt quite daunting, but Jason Ashley at Kimberly Caravans made the whole experience easy from start to finish.

Jason took the time to understand what would suit us best and gave honest advice on layouts and which caravans would fit our needs. At no point did we feel pressured or oversold. He only recommended what we genuinely needed to get started.

The handover was outstanding. Jason spent a huge amount of time with us explaining towing procedures, setup, and all the important checks we needed to know as first-time owners. Nothing felt rushed, and no question was too much trouble.

Before collection, Jason carefully went around the caravan with us and noted anything that needed attention. The caravan was then fully serviced, all repairs completed, thoroughly cleaned, and every document and piece of paperwork prepared ready for us.

Jason is a real credit to Kimberly Caravans. It really is true that you buy from a person, not just a company, and Jason made this a fantastic first experience for us.

29 April 2026
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you Miranda, what a wonderful review! Really glad Jason made such a daunting first step feel so easy and enjoyable. We'll make sure he sees this. Happy caravanning!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Good to deal with

Good to deal with, transparent and straightforward. We agreed a part exchange price over the phone based on our description.
Once agreed, that was honoured when we came to collect our 3 year old Coachman. It is just the model we were looking for.

22 April 2026
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you! Really glad everything was straightforward and that the Coachman was exactly what you were looking for. Hope you love every trip in it!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

All the staff were polite and knowledgeable.

None of the staff were pushy which is a big put off for my wife and me Darrell was very knowledgeable about caravans and answered all our questions and put our minds at ease what we thought might be problems.Jason and Chris in the accessories shop were very helpful in advising us to choose what we needed for that first trip, yes l would recommend them to anybody that was looking to buy a caravan.

8 April 2026
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you Terry! Really glad Darrell, Jason and Chris all played their part in making it such a great experience. Hope you're all kitted out and ready for that first trip!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

We recently purchased a used caravan…

We recently purchased a used caravan from Kimberley Caravans. Darrell helped us through the process and gave us some great tips and advice which, being newbies, was really useful and helped us make our final choice. On handover Darrell gave us a full very clear rundown on the operational side of things before we set off on our caravanning adventures. Thanks to Darrell and everyone at Kimberley for making the experience so enjoyable.

1 May 2026
Unprompted review
Kimberley - The Caravan & Motorhome People logo

Reply from Kimberley - The Caravan & Motorhome People

Thank you! Really glad Darrell made the whole process feel enjoyable and gave you the confidence to head off on your first adventures. Hope it's going brilliantly!
Many Thanks,
The Kimberley Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look