Kimberley - The Caravan & Motorhome People Reviews 

1,702
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff for providing helpful advice, ensuring thorough handovers, and making vehicle purchases completely smooth and straightforward. People often mention the excellent selection of vehicles available on site and appreciate that the sales team never uses high-pressure selling tactics. Some reviewers were not happy with the after-sales support, noting that various warranty issues and repairs took far too long to resolve properly. A few people also mentioned frustrating difficulties when attempting to get timely assistance for technical defects or maintenance after taking their new vehicles home.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are extremely friendly,... See more

Service

Customers had positive experiences with service, frequently praising the informative handovers and helpful... See more

Product

Consumers find product to be a mixed experience, as many reviewers report helpful staff and smooth handovers... See more

User experience

Clients share positive opinions on user experience, highlighting how staff members are friendly, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the kind, accommodating team,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We would like to put on record the excellent customer service we have received relating to alarm issues with our CV20. Steve Morris kept us informed relating to the progress of the alarm system and M... See more

Rated 5 out of 5 stars

Called to pick up our new caravan and was greeted by Paul who walked us through every aspect of the caravans controls and set up. Very thorough and questioned if we were happy at every stage of the p... See more

Company replied

Rated 5 out of 5 stars

I posted a review when we first picked our new Coachman up , and feel after 15 months of ownership another is deserved. As expected, the service has been excellent , top notch. First year service done... See more

Company replied

Rated 5 out of 5 stars

All the staff at Kimberley Caravan n Motorhomes, Nottingham, from the sales team, admin staff n all the people we dealt with were professional n v helpful. Daz Miller, the sales person, conducted the... See more

Company replied


Company details

  1. RV Dealer
  2. Awning Supplier
  3. Mobile Home Dealer
  4. Mobile Home Supply Store
  5. RV Repair Shop

Written by the company

Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,702)

358 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Bad customer service

Having purchased a number of new caravans with them at Nottingham had them service also I ask them to get me 4skirt rail end caps for my swift caravan they basiclly said it wasn’t cost effective for them to order from swift so I’m done with them perthetic .if I’d have said can I bring it in for them to do the work I bet the story would have been different .I rung lowdam caravans 1hr later no issues on order

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Went to pickup our New motorhome the handover was comprehensive right down to torqueing every wheel ,Lee and his team couldn't have been more helpful even helped with moving over our stuff and sorting out any worries my wife had,Fist class experience would recommend them we will use them again Thanks

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

We would like to put on record the excellent customer service we have received relating to alarm issues with our CV20. Steve Morris kept us informed relating to the progress of the alarm system and Matty Inns worked tirelessly on getting the system fixed for us. We cannot thank them enough and thought that this recognition would be perfect for everyone to see. Steve and Matty are a credit to Kimberley Caravans and thank you both so much.

17 September 2026
Unprompted review
Rated 1 out of 5 stars

The worst service department ever they…

The worst service department ever they never do anything right, say they will do things but never do, and make a mess of your caravan I wouldn't trust them to do anything I could go on and on but I'll be here all day just keep away from them

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Staff very knowledgeable and helpful

Staff very knowledgeable and helpful. Company carries an exceptional amount of stock. I would strongly recommend looking here whatever your needs.....l traveled up from Birmingham because it was the best deal I could get.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Updating our Motorhome

Kimberley helped us to update our Motorhome, showing us various options and delivering the right model for us from Darlington to Nottingham. No hard sell just good advice and service,

4 September 2026
Rated 5 out of 5 stars

I found all the staff that were…

I found all the staff that were involved throughout the purchase of my motorhome very helpful professional and friendly to deal with I would have no hesitation in recommending Kimberley Darlington to anyone wishing to purchase a Motorhome/Caravan

20 August 2026
Rated 5 out of 5 stars

Great service once again.

Just purchased our second motorhome from Kimberley Darlington. We were assisted in our purchase from Scott and Richard and had a comprehensive handover from , I think , Paul.
The workshop swiftly carried out some initial work to correct a few issues we found leaving us confident that future servicing or warranty issues will be dealt with with efficiency.
Thank you.

20 August 2026
Rated 5 out of 5 stars

Fantastic Company, Highly Recommend

Purchased my first caravan through Kimberley Caravans and they made the whole process simple and enjoyable.

From the moment I placed a deposit, Matt and the rest of the team were kind, accommodating and easily reachable.

The minor improvements noted on inspection were carried out quickly, efficiently and with a smile.

On the day of collection, I had an issue with my tow vehicle which they did their best to rectify for me when they had no obligation to do so but again, did it with a smile and attention to detail.

I can honestly say that they were fantastic and I can’t recommend them enough! Whether that be if you’re thinking about making a purchase on a new caravan, second hand or in my case, your first step into caravan life.

Thanks again to all the team for all your help!

Kind Regards,
Mr Paye

20 August 2026

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