We would like to put on record the excellent customer service we have received relating to alarm issues with our CV20. Steve Morris kept us informed relating to the progress of the alarm system and M... See more
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Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!
Contact info
Eastwood Road, Kimberley, NG16 2HX, Nottingham, United Kingdom
- 0115 9382 401
- info@kimberleycaravans.co.uk
- kimberleycaravans.co.uk
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Replied to 90% of negative reviews
Typically replies within 2 weeks
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very professional and friendly approach
The salesman Darryl was extremely responsive, helpful and thorough and supervised a new employee who talked us through details. All staff were great.
Bad customer service
Having purchased a number of new caravans with them at Nottingham had them service also I ask them to get me 4skirt rail end caps for my swift caravan they basiclly said it wasn’t cost effective for them to order from swift so I’m done with them perthetic .if I’d have said can I bring it in for them to do the work I bet the story would have been different .I rung lowdam caravans 1hr later no issues on order
Great Service
Went to pickup our New motorhome the handover was comprehensive right down to torqueing every wheel ,Lee and his team couldn't have been more helpful even helped with moving over our stuff and sorting out any worries my wife had,Fist class experience would recommend them we will use them again Thanks
It was great to be left to look around…
It was great to be left to look around the vans without being hassled. Handovers smooth and informative
Excellent Customer Service
We would like to put on record the excellent customer service we have received relating to alarm issues with our CV20. Steve Morris kept us informed relating to the progress of the alarm system and Matty Inns worked tirelessly on getting the system fixed for us. We cannot thank them enough and thought that this recognition would be perfect for everyone to see. Steve and Matty are a credit to Kimberley Caravans and thank you both so much.
From sales to hand over very…
From sales to hand over very professional service would highly recommend them
Great service from start to finish
Great service from start to finish, Tom was great deal with, also Paul who done the demonstration of our new caravan
Information nswered all my queries about the…
Answered all my queries about the values of new and used caravans with politeness and patience.
The worst service department ever they…
The worst service department ever they never do anything right, say they will do things but never do, and make a mess of your caravan I wouldn't trust them to do anything I could go on and on but I'll be here all day just keep away from them
Staff very knowledgeable and helpful
Staff very knowledgeable and helpful. Company carries an exceptional amount of stock. I would strongly recommend looking here whatever your needs.....l traveled up from Birmingham because it was the best deal I could get.
Had a great Caravan Introduction today…
Had a great Caravan Introduction today from Talha, he was really helpful and informative. Nothing was too much trouble. Would recommend. Thanks a lot!
Updating our Motorhome
Kimberley helped us to update our Motorhome, showing us various options and delivering the right model for us from Darlington to Nottingham. No hard sell just good advice and service,
Not a good experience with the service team…
The experience with the service team was not good it took 7 months to sort a decal under warranty and I have to fit it my self or pay them I will not take my caravan to them again
I found all the staff that were…
I found all the staff that were involved throughout the purchase of my motorhome very helpful professional and friendly to deal with I would have no hesitation in recommending Kimberley Darlington to anyone wishing to purchase a Motorhome/Caravan
Great service once again.
Just purchased our second motorhome from Kimberley Darlington. We were assisted in our purchase from Scott and Richard and had a comprehensive handover from , I think , Paul.
The workshop swiftly carried out some initial work to correct a few issues we found leaving us confident that future servicing or warranty issues will be dealt with with efficiency.
Thank you.
Would recommend any one to stay well…
Would recommend any one to stay well away ,aftersales care none existant . One of the worst experiances of my life .stay well away folks
Very friendly helpful staff who gave…
Very friendly helpful staff who gave excellent advise to us newbies. Not pushy sales people genuinely made sure we made the right choice. highly recommend
Friendly helpful staff who really…
Friendly helpful staff who really wanted to help but also gave us the space to decide what we wanted to do
Fantastic Company, Highly Recommend
Purchased my first caravan through Kimberley Caravans and they made the whole process simple and enjoyable.
From the moment I placed a deposit, Matt and the rest of the team were kind, accommodating and easily reachable.
The minor improvements noted on inspection were carried out quickly, efficiently and with a smile.
On the day of collection, I had an issue with my tow vehicle which they did their best to rectify for me when they had no obligation to do so but again, did it with a smile and attention to detail.
I can honestly say that they were fantastic and I can’t recommend them enough! Whether that be if you’re thinking about making a purchase on a new caravan, second hand or in my case, your first step into caravan life.
Thanks again to all the team for all your help!
Kind Regards,
Mr Paye
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