Kimberley - The Caravan & Motorhome People - Nottingham Reviews 

566
TrustScore 4.5 out of 5

4.7

Eastwood Road, NG16 2HX Kimberley, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I posted a review when we first picked our new Coachman up , and feel after 15 months of ownership another is deserved. As expected, the service has been excellent , top notch. First year service done... See more

Company replied

Rated 5 out of 5 stars

Could not fault Kimberley Caravans at all. They have a range of caravans to suit different budgets. All caravans for sale are open so you can look round at your leisure. Darrell gave us lots of inform... See more

Rated 5 out of 5 stars

we felt with Richard at Kimberley, he was not pushy salesman. Very honest and friendly. We brought a Swift Challenger caravan, it is beautiful. Everyone at Kimberley Caravans were very professiona... See more

Company replied

Rated 3 out of 5 stars

I liked the sales I would give them 5 stars. Very helpful, polite and engaging. They also worked as a team. The service people who prepared the caravan were not very good. Jobs not picked up and work... See more


Company details

  1. RV Dealer
  2. Awning Supplier
  3. Mobile Home Dealer
  4. Mobile Home Supply Store
  5. RV Repair Shop

Written by the company

Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!


Contact info

  • Eastwood Road, NG16 2HX, Kimberley, England, United Kingdom

  • 0115 9382401

4.7

Excellent

TrustScore 4.5 out of 5

566 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(566)

394 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Happy

We needed a small repair to our motorhome. It was resolved in less than an hour .Everyone was so helpful and friendly and highly recommend 👌

6 July 2026
Rated 5 out of 5 stars

Excellent service at Kimberley Caravans in Nottingham

Could not fault Kimberley Caravans at all. They have a range of caravans to suit different budgets. All caravans for sale are open so you can look round at your leisure. Darrell gave us lots of information which helped us to choose the perfect caravan for us. On the day we collected our caravan, Richard went through everything with us to ensure we were happy and confident in using all the appliances on the caravan. The service we received from Kimberley Caravans was second to none. Both Darrell and Richard were extremely helpful and I would 100% recommend Kimberley Caravans to anyone.

29 June 2026
Unprompted review
Rated 4 out of 5 stars

Excellent helpful staff but issues with…

Excellent helpful staff but issues with the handover with couple of things not working in the caravan but were put right before delivery, also ordered a size 16 awning and got a 17 which was far too big so the issue of taking back to Kimberley when the correct one arrived, on whole nice people and nice little site

26 June 2026
Rated 3 out of 5 stars

I liked the sales I would give them 5…

I liked the sales I would give them 5 stars. Very helpful, polite and engaging. They also worked as a team.
The service people who prepared the caravan were not very good. Jobs not picked up and work not finished or perhaps checked. The caravan rubber feet fell off on the motorway and the Alko hitch popped up. Water tank had not been cleaned ( sales sorted it out )

1 July 2026
Rated 5 out of 5 stars

As good as anticipated.

I posted a review when we first picked our new Coachman up , and feel after 15 months of ownership another is deserved. As expected, the service has been excellent , top notch. First year service done , faults attended to under warranty and all with very friendly , helpful service from everyone. Special shout out to those in Customer Support , who have answered any questions and issues with a smile. Ashley , Gracie et al many thanks.

6 July 2026
Unprompted review
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you so much for coming back to leave another review after 15 months, that really does mean the world to us! Really glad Ashley, Gracie and the team have looked after you so well throughout. Hope to see you again soon!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

we felt with Richard at Kimberley

we felt with Richard at Kimberley, he was not pushy salesman. Very honest and friendly.
We brought a Swift Challenger caravan, it is beautiful.
Everyone at Kimberley Caravans were very professional.
Would use them again and again.

26 June 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you! Really glad Richard made the whole experience feel so honest and relaxed. The Swift Challenger is a beautiful caravan, hope you enjoy every single trip in it!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Friendly informative staff

Friendly informative staff. Wide range of products

12 June 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you Karen! Really glad you found what you were looking for. Hope to see you again in the future!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Courteous

Courteous, flexible well informed service. Felt well prepared for dealing with new cravan after very helpful handover.

17 June 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you James! Really glad the handover left you feeling fully prepared and confident. Hope you're enjoying the new caravan!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Highly recommend!

Matt Wilkinson came straight out to greet us, we got the 5 star treatment from start to finish, found us the perfect caravan. Would highly recommend.

8 June 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you Gary and Dawn! Really glad Matt found you the perfect caravan and that the whole experience felt like 5 star treatment. Hope you love every trip in it!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Service was second to none,Great staff …

Service was second to none,Great staff very friendly, helpful and professional would use them again and recommend them to others

2 June 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you Val! Really glad the whole experience felt so friendly and professional. Hope to see you again in the future!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Used caravan purchase

We were made to feel welcome by Darrell from the minute we got to look at the caravans we were going to look at right through to driving away on the day we picked up the caravan.At no time did we feel under pressure and everything was explained clearly.We wouldn't hesitate to recommend Kimberley to others looking to change vans.

11 June 2026
Unprompted review
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you Sandra! Really glad Darrell made you feel so welcome and that the whole process felt relaxed and clear. Hope you enjoy every adventure in the new van!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

A great experience yet again

A great experience yet again, our second van purchased from Kimberley, always a pleasure to do business with, very friendly staff, great handover, definitely deal with again.

26 May 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you Colin, welcome back! Really glad it was just as enjoyable second time around. That means a lot to us. Hope you love the new van!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Open and honest people very…

Open and honest people very knowledgeable about their business

28 May 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you Peter! Really appreciate the kind words and glad you felt in good hands throughout. Hope to see you again in the future!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Go to Kimberley Caravans for your Coachman.

This company have been an absolute pleasure to deal with. We traded our old van for a nearly new one and the whole process was fair and straightforward. Top marks go to Matt in sales; they say people buy people and we bought Matt. He was polite, a great communicator and an excellent all round salesperson with great product knowledge. Thank you!

2 June 2026
Unprompted review
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you so much, what a lovely thing to say! Really glad Matt made such a great impression and that the whole process felt fair and straightforward. We'll make sure he sees this. Enjoy the new van!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Only went in for a fridge door....

Only went in for a fridge door, ended up with a new caravan.

Helpful, friendly staff.

15 May 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Ha, we love this! Thank you Ben, hope you're as happy with the caravan as you would have been with the fridge door. Enjoy it!
Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Excellent service in all respects by…

Excellent service in all respects by friendly staff

21 May 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you Alan! Really appreciate you taking the time to leave a review. Hope everything is going well with your purchase!
Many Thanks,
The Kimberley Team

Rated 4 out of 5 stars

Motorhome purchase

Cannot thanks Matt enough for his help and attention to detail in our purchasing of our new Motorhome. From our initial visit, the viewing and his demonstration, organising the deposit payment, through answering numerous phone calls from us about the smaller details, carpet colours, size of this or that, tv brackets, etc, through to the final payment and actually driving away, his professionalism, and his calmness, bless him, were a credit to him and the company. I would wholeheartedly recommend you to have a look here if youre thinking of purchasing a Motorhome or Caravan.

19 May 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you so much! Matt will be really pleased to read this. It sounds like you kept him on his toes with all the details but that's exactly what we're here for. Hope you're loving the new motorhome!
Many Thanks,
The Kimberley Team

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