Kensington Furniture Reviews 

391
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and thoroughly knowledgeable during all of their showroom visits. Many shoppers note that sales representatives provide wonderful guidance without ever feeling overly pushy or strictly commission-driven. Some reviewers were happy with the impressive selection of high-quality furniture available to suit various home styles and room layouts. People also appreciate the comfortable and welcoming store atmosphere that makes shopping for major household items entirely relaxed and stress-free. Buyers consistently highlight the smooth, professional coordination that ensures every question is answered thoroughly before finalizing any important purchase.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as welcoming,... See more

Product

Users describe positive satisfaction with product options, highlighting the wide variety and great selection... See more

User experience

People report positive experiences with user experience, highlighting an overall wonderful shopping journey... See more

Service

Clients share positive opinions on service, highlighting that everyone was extremely helpful and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the time I walked into the showroom I felt comfortable and not pressured at all. Matt was knowledgeable, kind and patient sine I am battling Stage IV cancer and am slow and weak. He showed me aro... See more

Company replied

Rated 5 out of 5 stars

Brenda and My Michele were both so helpful without being pushy. Both are very knowledgeable and made my husband and myself feel comfortable with making such an important purchase. We thought we were g... See more

Company replied

Rated 5 out of 5 stars

Lisette was a pleasure to work with. She already knew who I was, thanks to a smooth hand-off from a previous salesperson, and was very easy to coordinate with. Would definitely let her sell me additio... See more

Company replied

Rated 5 out of 5 stars

We had Matt Horner as a salesman. He was very helpful in helping us pick out what we needed for our elderly mother’s shore home. He showed us all the options and was so pleasant as changes kept being... See more

Company replied


Company details

  1. Furniture Store

Information provided by various external sources

With a 104-year-long legacy being family owned and operated, the Kensington name means quality, style, and exceptional customer service. At Kensington you have direct access to the owner who is here almost every day ensuring the customer experience is one to rave about. Our Services: Free In-Home Design Consultations Over 2 Acres of Selection Fast Delivery Full Service Website with Digital Customer Service Deal directly with the store owner Michael mlg@kensingtonfurniture.com or our Customer Experience Manager Michele mtortello@kensingtonfurniture.com.

Zero Risk Returns

Love your room, or we'll replace it for free! We take the fear out of buying!

You have a 15-day period from the date of delivery to make an exchange, no questions asked. Only 1 exchange per customer, per household. Factory Fresh, Floor Samples, and/or Outlet Items do not apply. Sales under $999 do not apply. We will pick up the returned items at our earliest availability and will provide a loaner piece until the new selection arrives (customers may not keep the returned items as a loaner until the new piece arrives).

Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(391)

123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yolanda

Yolanda was friendly and extremely patient with us as we perused your furniture. She was helpful in searching things out for us. Excellent experience.

29 April 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for your kind words & for choosing Kensington. Yolanda & I are grateful. Michael, owner

Rated 5 out of 5 stars

First stop… Only stop

Yolanda has only been with the company for five months and she did a fantastic job. At the end she brought in her boss Kevin, who is equally wonderful. we ran some of our ideas by him. He also took the time and walked around with us. They made the process very easy.

26 April 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for very kind comments. Yolanda & Kevin are great assets to Kensington and we appreciate your recognizing their efforts. Grateful for your choosing Kensington. Michael. the owner.

Rated 5 out of 5 stars

Lissett was a wonderful help

Lissett was a wonderful help. The manager Kevin was very appreciative of our business

27 April 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for your kind words & choosing Kensington. Lisset, Kevin & I are grateful. Michael, owner

Rated 5 out of 5 stars

Both the Manager and Sales associate…

Both the Manager and Sales associate were, welcoming, friendly and knowledgeable. It was like a visit to the home of a friend.

25 April 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you so much for your kind words. We are "furniture" friends!

Rated 4 out of 5 stars

Furniture Delivery Process

Great sales experience, but I need a Certificate of Insurance completed prior to moving the furniture into my apartment building. Without it, they will not allow the furniture into the building. Moving day is Weds, 04/22/26, and today is Mon, 04/20/26. I still do not have the Certificate...

3 April 2026
Rated 5 out of 5 stars

Yolanda made my experience delightful

Yolanda made my experience delightful. She has the patience of a saint. No question I asked was blown off and I know I ask the same question many times. She was just a pleasure to work with. I look forward to returning and picking more pieces out with her.

17 April 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for your kind & thoughtful words. Yolanda is special and you 100% made our day. Grateful for your choosing Kensington.

Rated 5 out of 5 stars

Our salesperson was Steve and he made…

Our salesperson was Steve and he made our experience shopping for new furniture very comfortable. He was very knowledgeable and extremely friendly and courteous. It's because of people like Steve , that we continue to come back to Kensington Furniture !

17 April 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for your kind words and continuing to choose Kensington,

Rated 5 out of 5 stars

I was happy with the sales lady but I…

I was happy with the sales lady but I didn’t know I had to pay for my old bed to be taken out if I didn’t have health issues I would have dispose it myself but it’s worth having to pay to make it easier on me a 73 years old senior citizen I can’t wait for the bed to be delivered it should make my back feel better

12 April 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for choosing Kensington. May you have many restful nights in your future.

Rated 5 out of 5 stars

Visiting Kensington furniture was a…

Visiting Kensington furniture was a great experience. We were greeted and serviced by an outstanding sales manager. Matt was extremely knowledgeable and helpful in the choosing of a mattress. He listened and paid attention to detail when responding to our needs. He was outstanding.

10 April 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for your kind words. Both Matt & I are grateful. Michael-store owner.

Rated 5 out of 5 stars

Thanks Barb!

We popped in as we were driving by after visiting a few stores and Barb was really great and helped us with a few scenarios. She made the experience very easy! Looking forward to coming back to finish up some other rooms!

2 April 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for your kind words. Barbara & I are delighted to help.
Michael-Owner

Rated 5 out of 5 stars

Impressed

athe sales person was bery nice and anwsered all my questiins.

25 March 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you very much for the review. Enjoy your furniture.

Rated 1 out of 5 stars

Alliance Paradigm RV has Kensington Recliners

Our Alliance Paradigm RV has Kensington Collection Living room furniture. In about 18 months after we purchased our RV, the recliners are fraying, the fake leather is splitting, the buttons to recline the chair started heating up due to an electrical issue. Such poor quality. It looks like H**L! RV furniture is so overpriced and terrible quality. I'll need to replace these but will look to residential furniture to replace these.

2 January 2025
Unprompted review
Kensington Furniture logo

Reply from Kensington Furniture

Hi, you have reviewed the wrong company. We don't sell RV furniture, and our business name is Kensington Furniture and Mattress.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look