Kensington Furniture Reviews 

Purchased a couch in 2018, I was given a new couch in 2019 hoping to resolve the problem. This couch is still full of issues... poor stitching, pillows were flat with hardly any use (by the way I was not sent the correct pillows) couch spreads apart even when hooked together, the fabric of the couch constantly looks wrinkled. I am very disappointed that I was guaranteed the issue would be resolved. It’s not resolved and I’m going to have to purchase another couch shortly because this couch is nothing but disappointing.

Wanted to go to local business to support them. This was the worse experience I have ever had. Ordered furniture in August 2019 as of today February 17, 2020 we have still not received the full order. Have been lied to by Mark Grossman the entire time.

Purchased a dining set January 2019. It was delivered end of February. Table had a crack. Was told use this one and a new one will be ordered. After many calls and many lies to me, I am still waiting. It is now December. I would never recommend this store to anyone. The furniture was $900.00 and paid for in cash. This is not the way to treat people. I trusted and believed them. Dont make the same mistake as me.

The Kensington Furniture adventure started with us 4 months ago. My wife saw a beautiful, colorful furniture set that fit our family room perfectly. It has been 17 years since we purchased any serious piece of furniture so this was not a decision taken lightly. Many hours hours of shopping and discussing with shop personnel and myself. I do not know where to start except that we are now almost 4 months from our original purchase date and do not have our full set of furniture. It has been the worst customer service experienced of our lives. We moved around this country... lived in different countries... with better experiences then what we have experienced the past 16 weeks. So here is the short of it:

- 5/25/19 - Furniture decision made and ordered.
- 6/15/19 - Told furniture in and ready for delivery. Perfect.
- 6/27/19 - Furniture delivered at our request on this date. Only 2 of 3 pieces were correct. Chaise was missing. Was never ordered. THE BEGINNING OF THE CUSTOMER SERVICE ADVENTURE.

Since 6/27/19 my wife has had no less ten 20 phones calls (all documented) and 10 hours (yes... that is right... 10 hours of phone time... all documented... her hourly rate is worth more then twice the price of the furniture we PAID for) trying to get the last piece of furniture. She has spoken at length to Michelle, Mark and Suzanne over 20 times with no resolve. They managed to return calls 4 times... ever. Each time was like starting from the beginning again. Have not had a single return call form them in four weeks.

We are into the third week of September. No contact with Kensington in two weeks.

Very happy with the service provided by Kensington Furniture as always, Thank you.

We had a positive experience with this store. We had a very good salesman, Dan Barclay, who spent a lot of time with us. Initially, we bought 5 pieces of furniture. They came in at different times because we had special fabric put on and they came from different manufacturers. Each time I called with questions , I usually talked to Allotio or Josh and they were very pleasant. Had a problem with one of the swivel gliders, but that was resolved by having a new base put on.
We returned mid - August to look at another end table. Dan came to the house to make sure it would fit and helped us with proper Arrangement of furniture, we then ordered the table which should come in a couple of weeks.

I would like to thank Mr. Grossman for the great deal and the quality furniture I recently bought and received. The bedroom set we purchased was not in their stock, but we had seen it online and in another overpriced local furniture store. Kensington had matched the price I had received online, and blew away the local store price by far. All I had to do was ask for a better price. Also, the delivery service was amazingly and refreshingly professional. Give them a chance and I'm sure you'll be completely satisfied as we are, they will make sure of that.

The product is not bad, but I hate the slow delivery and really don't like the sevice they gave.

I have been waiting for 5 hours for my delivery. I was given a window of 1-4 and when I called at 415 they said the driver would be here before 6. Horrible, horrible customer service.

I thought since I had such a pleasant experience when I purchased my couch that I would return to Kensington. After this delivery experience I will not shop their again.

Great staff, from salespeople to warehouse crew!! Everybody was full of energy and an eagerness to help without being pushy. Loved that I actually sat on my outdoor furniture
I was told it would be ready for pick up in 3 weeks and was extremely excited when it arrived in 9 days.
Great people, great place, and great cookies !!!

Dan was very helpful! Ordered a pair of lamps for me because only one was on the floor. Added a discount. Felt like a VIP.

We have nothing short of excellent service every time we come in to shop at Kensington. Jerry is absolutely fabulous!

The truck pulled in our driveway when they said they would arrive. The drivers were friendly and very efficient. They quickly put our furniture together, helped us move the old sofa out of the house, took all of the trash with them and even presented me with a rose on Mother's Day along with a gift card. It does not get much better than that.

Perfect from shopping to delivery! We love our new sectional! Dan is fantastic. Our delivery was ontime and wonderful! The delivery team was careful not to touch anything while bringing it in. We LOVE Kensington!

The three delivery men neat clean and very very nice and professional . It was a pleasure Thank You!!!!

Jerry was great. Very helpful
I wanted yo order riverside bedroom furniture but it
Could not b delivered for 6-8 weeks

The delivery was on time and the driver and helper were courteous and efficient,

The delivery drivers were very friendly and professional.

Every thing was excellent