Kensington Furniture Reviews 

392
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and thoroughly knowledgeable during all of their showroom visits. Many shoppers note that sales representatives provide wonderful guidance without ever feeling overly pushy or strictly commission-driven. Some reviewers were happy with the impressive selection of high-quality furniture available to suit various home styles and room layouts. People also appreciate the comfortable and welcoming store atmosphere that makes shopping for major household items entirely relaxed and stress-free. Buyers consistently highlight the smooth, professional coordination that ensures every question is answered thoroughly before finalizing any important purchase.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as welcoming,... See more

Product

Users describe positive satisfaction with product options, highlighting the wide variety and great selection... See more

User experience

People report positive experiences with user experience, highlighting an overall wonderful shopping journey... See more

Service

Clients share positive opinions on service, highlighting that everyone was extremely helpful and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the time I walked into the showroom I felt comfortable and not pressured at all. Matt was knowledgeable, kind and patient sine I am battling Stage IV cancer and am slow and weak. He showed me aro... See more

Company replied

Rated 5 out of 5 stars

Brenda and My Michele were both so helpful without being pushy. Both are very knowledgeable and made my husband and myself feel comfortable with making such an important purchase. We thought we were g... See more

Company replied

Rated 5 out of 5 stars

Lisette was a pleasure to work with. She already knew who I was, thanks to a smooth hand-off from a previous salesperson, and was very easy to coordinate with. Would definitely let her sell me additio... See more

Company replied

Rated 5 out of 5 stars

We had Matt Horner as a salesman. He was very helpful in helping us pick out what we needed for our elderly mother’s shore home. He showed us all the options and was so pleasant as changes kept being... See more

Company replied


Company details

  1. Furniture Store

Information provided by various external sources

With a 104-year-long legacy being family owned and operated, the Kensington name means quality, style, and exceptional customer service. At Kensington you have direct access to the owner who is here almost every day ensuring the customer experience is one to rave about. Our Services: Free In-Home Design Consultations Over 2 Acres of Selection Fast Delivery Full Service Website with Digital Customer Service Deal directly with the store owner Michael mlg@kensingtonfurniture.com or our Customer Experience Manager Michele mtortello@kensingtonfurniture.com.

Zero Risk Returns

Love your room, or we'll replace it for free! We take the fear out of buying!

You have a 15-day period from the date of delivery to make an exchange, no questions asked. Only 1 exchange per customer, per household. Factory Fresh, Floor Samples, and/or Outlet Items do not apply. Sales under $999 do not apply. We will pick up the returned items at our earliest availability and will provide a loaner piece until the new selection arrives (customers may not keep the returned items as a loaner until the new piece arrives).

Contact info

4.9

Excellent

TrustScore 5 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(392)

123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Danny greeted me when I walked through…

Danny greeted me when I walked through the door and listened to what I was needing without being misdirecting or commission driven. I appreciate that.
The store was very clean and replete with choices throughout the price ranges.
Kensington has been my family's choice of furniture store my whole life and I am 68!

17 May 2026
Rated 5 out of 5 stars

Yolanda took me right to the Canadel…

Yolanda took me right to the Canadel station and matched my chair and placed the order. One of the salesmen helped me load it back into my car. All very pleasant. Couldn’t ask for better service.

17 May 2026
Rated 5 out of 5 stars

Your sales person Dan is awesome

Your sales person Dan is awesome, he really took his time looking and helping me find the perfect size tables.

16 May 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for choosing Kensington + taking the time to write such a kind review. Michael/owner

Rated 5 out of 5 stars

I found exactly what I needed there

I found exactly what I needed there. Loved the selection and the price was also reasonable. They have a huge outlet section with good deals too. Sales was helpful but not pushy. Very happy with my experience shopping there and can’t wait for my new couch

13 May 2026
Rated 5 out of 5 stars

Yolanda was extremely helpful

Yolanda was extremely helpful. We wanted to thank her for all her help when we ordered our living room furniture. She was patient, knowledgeable, and helpful throughout the process. We especially appreciated her suggestions and guidance with the layout of our living room-it made such a difference and helped us feel confident in our choices. Her excellent customer service truly stood out, and we are very grateful for her help.

7 May 2026
Kensington Furniture logo

Reply from Kensington Furniture

what a fantastic review....Yolanda & I are so grateful for your words & choosing Kensington. Michael /store owner

Rated 5 out of 5 stars

Lisset was helpful and friendly but…

Lisset was helpful and friendly but stayed her distance so we didn’t feel pressured. She also knew her stuff which we really appreciated.
Love your store and have bought several items without any regrets.

9 May 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for your kind words and feedback. Lisset & I are grateful for your business. MIchael/Store Owner

Rated 5 out of 5 stars

Lisette and Kevin were wonderful to…

Lisette and Kevin were wonderful to work with. They helped us with numerous furniture selections. Kensington is our furniture store and will always request to work with them ! Although everyone was so nice!

5 May 2026
Kensington Furniture logo

Reply from Kensington Furniture

thank you so much for your kind words & for choosing Kensington, Lisset, Kevin, & I are grateful. Michael/store owner

Rated 5 out of 5 stars

Danny was very thorough and personable

Danny was very thorough and personable. I found exactly what I wanted and can’t wait until we get it. It was such a pleasure to deal with Danny and the store manager. I had gotten rid of my old furniture but was having trouble finding what I liked. It was such a relief to find what I was looking for and everyone at Kensington has been so nice and helpful.

4 May 2026
Kensington Furniture logo

Reply from Kensington Furniture

thank you for your kind words & choosing Kensington. Danny , Kevin , & I are grateful. Michael/store owner

Rated 5 out of 5 stars

Great Shopping Experience

Price-matched an England apartment style sofa we liked in a store out of state. JC was very helpful in getting exactly what we wanted.

1 May 2026
Kensington Furniture logo

Reply from Kensington Furniture

thank you for your kind words & choosing Kensington.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look