Kamsons Pharmacy Reviews 

I have my prescription delivered and have always had excellent service. The delivery person is always polite and friendly. Cannot fault the service.

Rustington Branch

I was left waiting for my medication despite the front-desk staff being aware that it was not available. I was initially informed that the medication was unavailable and advised to return in two days. When I explained that I would be away, I was told they would see what could be done.

However, the staff member left at 6:00 pm without providing any update or handing the matter over to a colleague. I was then told by another staff member that the medication was unavailable and that I would be contacted the following day once it arrived. I never received a call.

When I returned after work, the medication was available. Believing it to be antibiotics, I asked whether I should take probiotics alongside it. I was then informed—audibly and in front of other customers—that it was a vaginal cream rather than tablets.

This raised serious concerns regarding patient confidentiality. Overall, the experience reflected poor communication and a lack of professionalism, resulting in very disappointing service.

Bad!!!!!!!!!!!

Staff are welcoming and always work to give customer satisfaction. Nothing too much trouble.

I feel the company is a absolute shambles, I find some staff, so rude, arrogant, I never known a company who use a absolute array of excuses, there never honest, they will never apologise, a apology is like getting blood out of a stone. Whether you ring or attend the shop, there so many staff behind the counter, and it looks like absolute chaos, but you do not get seen to any quicker, you will never get greeted with a smile, you will also get stared at and made to feel very uncomfortable, if they know you complained previously they never greet you with a warm and friendly customer service, and they have no phone manners, again not friendly, you always seem to be putting them out, there are always queues, lots of shelves are empty and sparse.
I Know what I'm talking about, as I have NVQ LEVEL 1,2,3 in customer service and been a manageress, of many large retail high street stores.
Kamsons have a awful lot to learn, a smile, warm and welcoming greeting whether in person or there phone mannerisms and excepting that they are wrong at times, and a apology can go a long way, and just stop with the same old excuses, they be heard all before over and over again. Stop making customers feel so uncomfortable and staring at because they raised issues before

First class polite professional old school service with a smile . The service from Charlotte is always excellent and as a person with a bit of a needle phobia Christina is incredibly patient empathetic and gentle ! So happy to have Saltdean Kempsons on my doorstep !

The team at the St James street, Kamsons, are an absolute asset to the pharmaceutical industry, the team are always looking to go above and beyond to deliver the highest quality customer service and always make me feel welcomed, respected and could not be more bubbly and friendly, even when they have difficult customers to contend with they have the skills to diffuse any tension and all the while with smiles on their faces
I always look forward to visiting the team and always leave with a smile on my face

The BEST pharmacy! They are such a lovely and friendly team, some of the ladies there have helped me so much over the last 18 months with my baby who’s dairy intolerant and caught every bug possible when he started nursery. They are such a well run and efficient pharmacy!

Pharmacist in Hailsham, young male, i think American accent he had. So pleasant & friendly. Tried to get Dr's appointment since before Christmas via phone, video call appointment, on app to not succeeding. 2 weeks with tonsillitis and getting very poorly now. Now I have antibiotics thank goodness thanks to this kind gentleman as I've failed to see anyone else. Incredibly greatful 🙏 ✨️

The staff at the Peacehaven shop are all lovely. They deliver our medications within two days, perfect. They are easy to talk to over the telephone too. The delivery drivers are courteous. Well done team, and thanks so much.

Kamson staff at Harrogate Road are extremely helpful,polite and friendly. Especially Donna who always goes over and above to ensure my mum always has her medication. Thank you all

Such a great service, will always go that extra mile to help. So glad it's near our home.

Always met with a friendly face and a good morning . Been there for about a year and they seem to know everyone’s name including mine and my wife’s .
Excellent service from start to finish .
Would highly recommend .
Keep up the good work and Happy Christmas 🎄
Amanda & Maureen Tynan

Booked appointment according to website instructions. When I arrived no vaccines available, rather than an apology was told it was my fault.

Super helpful and friendly staff. Fitted me in for a last minute flu vaccination when all local pharmacies were out of stock.

It is so rude to put you in a holding system for a call to have a message after 15 minutes stating there is no-one to take your call and then cutting you off. It is a disgraceful way to treat your paying customers. It is about time someone sorted this out.

Fantastic service from Beaconsfield chemist. I arrived first thing in the morning to enquire about the availability for a flu jab. The lovely lady, asked me to wait a few minutes and then gave me the jab. Brilliant. In the current climate when flu jabs are in demand and supplies have been low this was fantastic service. Thank you.

Excellent customer service. Called in to enquire about having a flu vaccination as I had been let down by Boots and was lucky to call in on a day where they were able to accommodate me for the walk in service in Bolton Road, Eastbourne, so was able to have my jab done there and then. Very professional person did my vaccination, didn't feel the jab being done, had no side effects and no sore arm either. Very pleased with the service and will definitely book with them for next year's jab. Thank you.

Friendly staff, very helpful. Great customer service.