Kamsons Pharmacy Reviews 

3,899
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and professional demeanor, often noting their caring attitude and efficiency. Many people highlight the outstanding service, with staff frequently going the extra mile to assist, providing quick prescription turnarounds and knowledgeable consultations. Reviewers appreciate the personalized approach and the overall pleasant experience provided by the team. However, some customers also noted issues with customer service, describing experiences of rudeness, dismissive attitudes, or challenging interactions from staff members. A few other people also felt that there were problems with medication availability or issues with prescription processing, which caused significant inconvenience and distress.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as superb, efficient, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the excellent and 5-star... See more

Location

Reviewers mention ambiguous feedback about location, with many customers referencing specific branches and... See more

Product

Consumers find product availability and accuracy to be a significant concern, with many reporting issues such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Kamsons Station Parade because my mother had run out of some glaucoma drops . I had already been to GP who could not issue prescription without it being reviewed . The lovely lady called T... See more

Company replied

Rated 5 out of 5 stars

Left Doctors at 0900. Medicines delivered at 1230. Brilliant as usual. Delivery team always so helpful and friendly. Shop and dispensing personnel the same. Moved to this pharmacy 3 or 4 years ag... See more

Company replied

Rated 5 out of 5 stars

County Oak Medical centre branch. They were offering free blood pressure checks. I was seen by the lovely Rania who was very personable and professional. As she was slightly concerned she suggeste... See more

Company replied

Rated 5 out of 5 stars

I have just come off the phone with my local Kamson at Tesco Durrington. I just wanted to say how helpful and friendly the young lady was in helping me. Nothing was to much trouble and walk me throu... See more

Company replied


Company details

  1. Pharmacy

Written by the company

Kamsons Pharmacy is a family-owned group of pharmacies based across England. Kamsons Pharmacy offer a range of professional services including free prescription delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,899)

299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from Beaconsfield…

Fantastic service from Beaconsfield chemist. I arrived first thing in the morning to enquire about the availability for a flu jab. The lovely lady, asked me to wait a few minutes and then gave me the jab. Brilliant. In the current climate when flu jabs are in demand and supplies have been low this was fantastic service. Thank you.

12 December 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Sam,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service. Called in to enquire about having a flu vaccination as I had been let down by Boots and was lucky to call in on a day where they were able to accommodate me for the walk in service in Bolton Road, Eastbourne, so was able to have my jab done there and then. Very professional person did my vaccination, didn't feel the jab being done, had no side effects and no sore arm either. Very pleased with the service and will definitely book with them for next year's jab. Thank you.

8 December 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff, very helpful. Great customer service.

16 December 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Chloe,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

Disappointing Kamsons

I have been diagnosed with shingles in my eyes which is extremely painful and irritating. The prescription I was given was for antibiotic tablets and eye drops. When I presented my prescription at Kamsons Durrington I was told they would have to order the eye drops for 10am the next day. Which is Saturday. We went to collect at 11am on Saturday only to be told my prescription wasn’t ready and could I return in half an hour. When I returned I was told that the item ordered was incorrect and that I would have to wait until Monday morning after 10.30 to get my medication. So I now have to suffer for a further 2 days. If anyone has this problem they will know how painful and uncomfortable it is. To be left like this with no help or offer of assistance or an apology I find appalling. Shame on you Kamsons. I will never use you again.

13 December 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Mr Newman,

Thank you for your review and email. I have now replied to your email. Please look out for it.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Really great service lovely staff

Really great service lovely staff. Lovely lady who gave me my flu jab, super easy to book. Many thanks

12 December 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

Can someone answer the phone!!

I have to phone Hailsham pharmacy every month to get a repeat script for controlled medication, have done this for a few years. But for past year or so my call is never ever answered under 15 mins,no matter what time of day and more frequently the call gets terminated at 16 mins and I have to start again. Becoming more frequent that I have to wait at least 30 to 40 mins before the phone is picked up. One time I stayed on the phone,got in the car and drove to the pharmacy. When I got there, still on phone, no customers in the shop and staff chatting, my call going unanswered!!! I was livid to say the least. Today I am writing this while waiting for someone to answer and I have been waiting for 32 mins with one termination as ' no-one available to take the call' !!?? Every single month I go through the same infuriating rigmarole.

12 December 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Neville,

I am very sorry to hear that you are unhappy with the service that you have received. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including the branch.

Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Telephoned Kamsons re a flu jab and was…

Telephoned Kamsons re a flu jab and was advised that I could be given the jab as soon as I called in. Staff were really efficient and helpful. From phoning to receiving the jab took 15 mins. Excellent service and highly recommended. Thanks

11 December 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Steven,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

I was given the wrong medication

I was given the wrong medication.
Instead of 200mg I was given 500mg and luckily I have been medication trained.
I was informed that there was going to be a investigation in to why I got the wrong medication but I have not heard anything back from them yet This is Kamsons Pharmacy Redhill

30 November 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Raymond,

I am very sorry to hear that you are unhappy with the service that you have received. I have tried to investigate this complaint but without your full name it has been inconclusive. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including the branch.

Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Super helpful

Super helpful, saved me so much time and effort with my pill prescription. Thank you

3 December 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Emily,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Helpful staff! Especially Paul

The staff here are always very helpful and today have gone above and beyond to help my parents out. I would like to especially thank Paul for having such a kind and calming manner over the phone

1 December 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Zoe,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Best pharmacy ever

The staff at Kamsons New Milton are truly lovely, always friendly, so helpful and kind, and always willing to go the extra mile. Thank you.

29 November 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

Complete balls up.Private covid jab…

Complete balls up.Private covid jab (£88).Given by trainee who looked about 17.I think it may have been her first ever injection.She had clearly not been very well trained.She looked very nervous.Felt 2 or 3 needle pricks,then felt the liquid running down my arm.Was told that the needle had fallen off.Then confusion as to what to do next.The nurse rang a more senior pharmacist who recommended giving 2/3 of another covid injection.Quite a bit of bleeding from all the needle holes,so much so that the nurse asked if I was on blood thinners (I am not).Will not be returning there!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent administration, appointment in time and pharmacist friendly and professional.

22 November 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi John,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Kieren O’Hanlon

The team at the new Milton branch are fantastic,they have always gone above and beyond to produce a professional and attentive service. They make my experience feel personal so thank you so much. Would highly recommend them. Keep doing a great job guys

21 November 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review. I am pleased to hear that you have received great customer service at our New Milton branch. I have forwarded on your review to the team with a big well done.

Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Excellent Customer Service

I was at the surgery already and happened to ask the pharmacist regarding flu jab. I was able to have my flu jab on the spot. Excellent service as always. They are a great team always friendly and helpful.

20 November 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Michael,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

This pharmacy in Bolton Road in my…

This pharmacy in Bolton Road in my opinion must be the best.always so helpful and nothing to much trouble I big thankyou to all the brilliant Staff

19 November 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Colin,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

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