Assured Pharmacy Reviews 15,067

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the helpfulness and professionalism of the staff, highlighting their knowledge and efficiency. Many people appreciate the excellent customer service, noting the attentive and supportive communication, as well as the detailed explanations provided throughout their journey. The ordering process is often described as quick, easy, and seamless, with many consumers receiving their deliveries promptly. However, some customers were not happy with the clarity of the ordering process on the website, particularly regarding the need for a consultation before shipment. A few other people also felt that the delivery service could be unreliable, with instances of delayed or misdirected orders. There were also occasional mentions of difficulties with customer service regarding refunds or resolving delivery issues.

What people talk about most

Service

Consumers generally express satisfaction with the service, highlighting its helpfulness, professionalism, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the quick and easy... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the attentive, helpful, and... See more

Staff

Users describe positive interactions with staff. Many reviewers praise the staff for being helpful,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise fast and on-time... See more

Based on these reviews

Rated 4 out of 5 stars

Ordering Mounjaro was a simple process Enter details Give card details (payment sits as pending) Download photos Telephone consultation Order approved and sent 6 days from ordering... See more

Rated 4 out of 5 stars

This service has been very helpful. I had a form to fill out & a phone call to check my details and to ensure I was accessing the correct product. The after care via emails has been very helpful. I wo... See more

Rated 4 out of 5 stars

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need... See more

Rated 4 out of 5 stars

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick a... See more

Rated 4 out of 5 stars

They provided with all the information and also maintained a contact to help me through the journey. They shared tips to improve results. I found them very helpful

Rated 5 out of 5 stars

These guys are amazing! Soooo much better than Numan who I was with originally for Mounjaro. No fuss, quick delivery, great updates and much better pricing. They have been extremely proactive once the... See more

Rated 5 out of 5 stars

I placed an order in the morning paid for my weight loss pen, they ask for id and you book a consultation that day, I had my consultation what took around 10 minutes then my pen was sent out and recei... See more

Rated 5 out of 5 stars

From start to finish the service was extremely professional and easy. For me I had the best deal also. My medication came packaged very well protected and cooled. I will definitely order again from As... See more

Rated 5 out of 5 stars

Have used this company for a few years and have absolutely no negative feedback to share. They have always been polite, professional and efficient. There service and prices are second to none. On... See more

Rated 5 out of 5 stars

Every thing explained precisely and clearly. 1 week into my treatment and ASSURED already on my case to give me guidance and advice. I know I’m in good hands with; ASSURED PHARMACY. 👍

Rated 5 out of 5 stars

The regular emails re tips and support are great. Lots of information for me around weight loss not just using the injections but thinking about better healthier options for the future.

Rated 5 out of 5 stars

Been using Assured Pharmacy for many years. Great website, easy to navigate and order. My orders have always been dispatched either same day or next day if I order later in the day. Never had a proble... See more

Rated 5 out of 5 stars

I started my course a couple of weeks ago and Assured Pharmacy have been superb, one of the quickest companies to actually get back to you with any questions/emails you may have. They are very helpful... See more

Rated 5 out of 5 stars

I’ve been really impressed with the quality of service from Assured Pharmacy. They stayed in regular contact, patiently answered all my queries, and made the whole process straightforward. Great servi... See more

Company replied

Rated 5 out of 5 stars

Maisy assisted me on Friday 15/08 and helped me with an urgent order for my Mounjaro pen, it was delivered the next day by courier! I recommend her efficient and very professional service! Thank you... See more

Rated 5 out of 5 stars

I came across Assured Pharmacy, as I was looking for a pharmacy that was able to approve my prescription on the same day and arrange next day delivery with my Mounjaro pen. Summer was incredibly helpf... See more

Rated 5 out of 5 stars

Assured pharmacy has been very helpful. I’m a bit of a dinosaur when it comes to the internet and they were so patient with me. Good service

Rated 1 out of 5 stars

My order delivered to wrong address by incompetant Royal Mail and guess what? Thats my fault. I produced evidence that i hadn't recieved my order but NO i'm a liar and Royal Mail is their trusted comp... See more

Rated 5 out of 5 stars

First class safe and customer focussed service that gave reassurance as well as a good experience. I was very nervous about using weight-loss injections, particularly having heard horror st... See more

Rated 5 out of 5 stars

Everything went smoothly and all questions were answered and everything explained. Really fast delivery. Would recommend

Rated 5 out of 5 stars

Excellent experience with Assured Pharmacy, customer care has been amazing. Careful consideration is given to suitability including a phone consultation and uploading photos. Sent info through to my... See more

Rated 5 out of 5 stars

Brilliant service. Amazing follow up communication too. Delivery was prompt and honestly cant fault any part from order to delivery. Will definitely use this company again.

Rated 5 out of 5 stars

I am 71 and was very anxious. I was talked thru what happens how you’d expect to feel including being honest about side effects.i have been receiving emails which are reassuring.

Rated 5 out of 5 stars

Very thorough, quick & easy ordering & delivery, loads of emails giving information and tips and reassuring you that if need be they are just a phone call away to help you

Rated 5 out of 5 stars

Absolutely fantastic service, delivery is always fast and on time. Pharmacist and staff are very professional and efficient and very friendly offering great advice. 5*

Rated 5 out of 5 stars

Great pharmacy did all the appropriate checks and medication was received nice and cold.

Rated 5 out of 5 stars

Even in the first week I feel great. I have have so much communication from Assured which does make you feel cared for in my journey to get to the goal I want to achieve.

Rated 5 out of 5 stars

Fast delivery and delivered in the date stated, video call was in time and very pleasant experience, I felt quite at ease as I was very nervous, but the lady made me at ease and explained and answer a... See more

Rated 5 out of 5 stars

I’ve been really impressed with the way I showed. Pharmacy has approached both the assessment and provision of medications. You do need to go through an assessment process and these are the regulatio... See more

Rated 5 out of 5 stars

Great customer service and they send lots of info and ways to contact them if you have any issues. Got my injection and everything needed with it. Good service and price too

Rated 1 out of 5 stars

Absolute scam. My wife clearly stated on the application she had diabetes. They took payment. 5 days later consultation by phone to be told we can not prescribe this if you have diabetes. The took my... See more

Rated 1 out of 5 stars

Shocking service - cant speak to anyone, emails unanswered. Sent 6 emails no response - spoke to someone and promised call back 3 times and didnt happen, then they took money from my account for an or... See more

Rated 1 out of 5 stars

I Placed an order on the 30th of December which didn't go through. Tried again on the 5 of January and was confirmed via email and a telephone call with a pharmacist after a successful payment. Pharma... See more

Rated 1 out of 5 stars

DO NOT ORDER WITH THEM. Placed an order, advised me I would need to sign for my delivery through DPD. DPD then attempted delivery, I wasn't in to receive it. Received a text from DPD to say they wou... See more

Rated 1 out of 5 stars

I ordered medication from here for several years. When I input my new address, they somehow dispatched to the wrong address. Instead of refunding me they insisted I did it wrong and refused to work wi... See more

Rated 1 out of 5 stars

These guys are fraudsters. They take your money for weight loss pens and then either never deliver or deliver so late that the pens are well out of the period they need refrigeration. They refuse resh... See more

Rated 1 out of 5 stars

I am sure that this company provide an excellent service to many customers. However they have a website that posts offers where no conditions are noted. I got a pop-up offering a discount and w... See more

Rated 1 out of 5 stars

Well not getting off to a good start. Told my order would be delivered 26/2 so took swapped my shift at work as someone needs to be there to receive delivery also paid for 24 hour delivery, checked DP... See more


Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.


Contact info

4.2

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

👍👍👍👍

Every thing explained precisely and clearly.
1 week into my treatment and ASSURED already on my case to give me guidance and advice.
I know I’m in good hands with;
ASSURED PHARMACY. 👍

20 March 2026
Unprompted review
Rated 4 out of 5 stars

This service has been very helpful

This service has been very helpful. I had a form to fill out & a phone call to check my details and to ensure I was accessing the correct product. The after care via emails has been very helpful. I would not hesitate to use them again.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

The price was fantastic and cheaper…

The price was fantastic and cheaper than old provider, service and speed was brilliant , the consultation was good and they answered all my questions and then order came 2 days later on a day that suited me . Great provider and very informative

19 March 2026
Unprompted review
Rated 5 out of 5 stars

100% recommendation

I’ve been really impressed with the way I showed. Pharmacy has approached both the assessment and provision of medications. You do need to go through an assessment process and these are the regulation requirements, but it all happens smoothly. I’d be careful of going anywhere where this wasn’t undertaken us after all it’s all about being safe and keeping me healthy. I can only. recommend Assured pharmacy 100%.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery and delivered in the date…

Fast delivery and delivered in the date stated, video call was in time and very pleasant experience, I felt quite at ease as I was very nervous, but the lady made me at ease and explained and answer anything I needed to know, overall I've had an extremely excellent experience, keep up the good work thanks again

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Still not received my order. Poor service

Received an email to do a review after ‘my first week of treatment’ however I have STILL not received my order. There are lots of reviews stating issues with delivery which I chose to ignore. Supposed to be delivered Friday, never came, apparently tried to deliver Sunday with no word of warning then sent back to the pharmacy. Had to wait another week for it to be redelivered. Definitely won’t be using this company again, there are many others to choose from so I’d steer clear of this one in future.

2 March 2026
Unprompted review
Rated 4 out of 5 stars

Starting my journey......

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need arose.
I found the Pharmacist professional and helpful and knowledgeable giving me sufficient opportunity to ask questions.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Everything went smoothly and staff are very polite.
They explained how it works best with the right food and drinking water .
Also told me what not to eat and drink. A positive experience
Thank you.

1 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look