Kamsons Pharmacy Reviews 

3,896
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often going above and beyond to assist with needs and provide clear information. Many highlight the excellent service, noting efficiency, promptness, and a caring attitude that makes interactions pleasant and reassuring. Reviewers appreciate the personalized approach and the staff's knowledge, which contributes to a smooth and supportive experience, even for complex health issues. However, some people were dissatisfied with the service, citing instances of prescriptions not being ordered or ready, leading to inconvenience and stress. There were also occasional complaints about rude or dismissive customer service and a lack of understanding from staff.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as amazing, friendly, helpful, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as outstanding, efficient, and... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the excellent... See more

Location

Reviewers mention ambiguous feedback about location, with many highlighting specific branches such as Kamsons... See more

Product

People report ambiguous experiences with product availability and accuracy, with some customers experiencing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Kamsons Station Parade because my mother had run out of some glaucoma drops . I had already been to GP who could not issue prescription without it being reviewed . The lovely lady called T... See more

Company replied

Rated 5 out of 5 stars

The service from this Chemist is outstanding Staff are excellent so friendly helpful and professional We have been using this chemist for-at least 10 years now and we are more than happy to r... See more

Company replied

Rated 5 out of 5 stars

Left Doctors at 0900. Medicines delivered at 1230. Brilliant as usual. Delivery team always so helpful and friendly. Shop and dispensing personnel the same. Moved to this pharmacy 3 or 4 years ag... See more

Company replied

Rated 5 out of 5 stars

I have just come off the phone with my local Kamson at Tesco Durrington. I just wanted to say how helpful and friendly the young lady was in helping me. Nothing was to much trouble and walk me throu... See more

Company replied


Company details

  1. Pharmacy

Written by the company

Kamsons Pharmacy is a family-owned group of pharmacies based across England. Kamsons Pharmacy offer a range of professional services including free prescription delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(3,896)

296 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had the most wonderful experience at…

Had the most wonderful experience at the stones cross store in Eastbourne. A lovely lady behind the counter called Sue was so helpful and knowledgable. I will definitely use this store again. Great service.

19 February 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Louise,

Thank you for your 5-star review. I am pleased to hear that you have received great customer service at our Stone Cross branch. I have forwarded on your review to the team with a big well done.

Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Had a consultation with the pharmacist…

Had a consultation with the pharmacist and was prescribed antibiotics. Very professional, considerate and straight forward.

20 February 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Wendy,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

6 x P’s

Would not dispense a prescription due to pharmacist not having a replacement.
Prior Planning Prevents Piss Poor Performance

20 February 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Drew,

I am very sorry to hear that you are unhappy with the service that you have received. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including the branch.

Kind Regards,
Kamsons Team

Rated 4 out of 5 stars

Usually very reliable delivery service… but..

Usually very reliable delivery service but on more than one occasion did not get the delivery and only on ringing up the pharmacy was I told they didn't have a driver. In these days of knowing all means of communicating with the customer, email, whatsapp, text or even social media, why not just let us know?? Kamsons Bell Lane Uckfield

18 February 2026
Unprompted review
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Reply from Kamsons Pharmacy

Hi Charles,

Thank you for your 4 star review. I have passed your feedback on to the Pharmacy Manager.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Very friendly

My little dog had to have some human medication, and from start to finish the staff were so friendly and accommodating. They went above and beyond, and I was very grateful

18 February 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Lauren,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Great pill check experience at failsworth

Great experience at the Failsworth pharmacy. Was able to get repeat contraceptive pill through the NHS pill check service, without having to go to my GP. Painless and much easier - i literally walked in and it was sorted that day.

29 January 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Victoria,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Mersea Road Pharmacy are very helpful

Mersea Road Pharmacy are very helpful, kind and considerate. They go over and above to help with complicated prescription issues. Very nice staff. As a family carer I am very happy with the service I receive from them.

11 February 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Came away without my medication service…

Came away without my medication service provided by this pharmacy was outstanding help helped giving me instructions to obtain an emergency prescription and when this didn’t work contacted my surgery on my behalf absolutely brilliant service

9 February 2026
Unprompted review
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Reply from Kamsons Pharmacy

Hi Colin,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Kamson Broadwater Travel Vaccines

Kamson Broadwater, Jenny done our flu jabs and now travel vaccinations.
Very professional makes you calm, we have had 10 injections each so Jennys getting good at darts (joking)
Well recommend

10 February 2026
Unprompted review
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Reply from Kamsons Pharmacy

Hi Michael,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Branch dependant to an extent but in general, good

This is a tricky one as it’s very branch and staff dependent. There are two near me, and one is far better than the other. I avoid the second one if I can, as whist some of the staff are good, there’s one in particular who is awful, and another couple who just aren’t helpful or pleasant.
I think it comes down to the staff you have in your particular branch quite a lot, but they are both very good at getting medication in quickly if they don’t have it - and they usually have at least some, to keep you going.
The Saturday afternoon closures are so bizarre though! What shop closes at 1pm on a Saturday these days? I know of no other, and find it quite strange.
On the whole though I would recommend them, as the majority of their staff are nice, and more usefully I suppose, competent.
A lot of retailers these days seem to be staffed by people who really aren’t up to the job, when you ask them a question they seem to find it hard to understand, let alone answer satisfactorily (including a well known competitor of Kamsons who are nationwide!).
At Kamsons the calibre of the staff is higher, they seem to train their staff well, and they have never not been able to answer a question for me.
The pharmacists are knowledgeable, and helpful. There was one at my ‘favourite’ branch who was exceptional, sadly he was moved to another branch which wasn’t doing so well, so that he could sort things out there.
The same happened with my favourite staff member, she was so good that she was also sent to an underperforming branch to help get it up to standard. I have to go to the chemist a lot as I have chronic conditions, at least weekly and often twice. Sometimes it’s three or four times, so it’s important to me that they’re efficient and pleasant, and make my service dog welcome too.
I’m just getting to know the influx of new staff at my branch which has just been expanded, and they seem lovely.
One of them even taught me how to use my phone to pay, (yes, I’m old 🤣), and she even remembered, and asked me if I’d used it elsewhere. I was really impressed, as they have hundreds of customers, so to remember such a small thing was amazing!!
All in all I would recommend Kamsons.

9 February 2026
Unprompted review
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Reply from Kamsons Pharmacy

Hi Dolly,

Thank you for your 4-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

What I want from a pharmacy

What I want from a pharmacy is efficiency in turning round my prescriptions, thoughtfulness in dealing with me and my issues, warmth and friendliness when I come to the counter. All these are five star when I visit Kamsons in Highcliffe. I am so pleased that this pharmacy is my local one.

9 February 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Mr Newton,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

The pharmacy staff are brilliant

All staff including Komal is consistently friendly, professional, and extremely helpful. They take the time to explain medications clearly, answer questions patiently, and make sure everything is handled efficiently. Even during busy periods, they remain calm and approachable, which really makes a difference. Their excellent customer service and genuine care for patients is greatly appreciated. Highly recommended.

6 February 2025
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Ketan,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

Staff do NOT answer phone

Staff do NOT answer phone, waiting for prescription to be delivered, however unable to contact branch (Faith street) to enquire if and when it will be delivered! rang all day, second time I have had this problem shocking lack of service!!

30 January 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Peter,

I am very sorry to hear that you are unhappy with the service that you have received. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including the branch.

Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Fantastic pharmacy Joal is just the…

Fantastic pharmacy Joal is just the best he looks after us his patients so well I’m so lucky to have found this pharmacy they are honestly the best pharmacy I have ever dealt with thank you Joal you are the best 👍👍

29 January 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Mark,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

Constantly messing up weekly…

Constantly messing up weekly prescription delivery, causing withdrawals pain n disstress

29 January 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

I am very sorry to hear that you are unhappy with the service that you have received. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including the branch and your full name.

Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Kamsons Birch Hill Bracknell is my only…

Kamsons Birch Hill Bracknell is my only pharmacy provider in Bracknell. The staff are extremely helpful, very polite and knowledgeable. I always get my prescriptions for myself and my wife on time. On some occasions they go the extra mile to get my prescriptions ready at short notice. Lately I was unable to collect in person and I was not on their delivery list but they were flexible and delivered my medications to my home address. They are outstanding.
Faouzi Guizani

27 January 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Faouzi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Chichester East Street pharmacy.

I find Kamsons very efficient and prompt in processing my prescription requests that they receive via my GP. I rapidly receive an email from Kamsons that the prescription is ready for my collection. The staff at the Chichester branch are courteous and Sharon at the counter represents all that is good about this pharmacy with a caring and cheerful countenance.

28 January 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Anthony,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Counter staff…

Every couple of wks I order a repeat prescription, the process is seamless between Dr Surgery Castle St and Kamsons Windsor St further more when collecting my medication I am always greeted by the wonderful counter staff who some how greet my by my first name ask me how my dog Winnie is and send me packing with a smile on my face, brilliant !!

28 January 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Peter,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

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