Excellent member of staff. Friendly, knowledgeable and helpful. No upselling. No travel cards get you a better rate (travel cards can be a big gamble in some countries). Just great customer servi... See more
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Review summary
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The lady was very helpful & there was no waiting to be served, had the denomination requested. Whilst I was at the desk my wife had a very comfortable area to wait in. I've used this service before... See more
Company replied
The ordering system online was l easy and not at all difficult. I did click and collect and when only arrived at your Solihull store it was waiting for me and I was served by a very pleasant and helpf... See more
Company replied
Ordering was easy and delivery earlier than scheduled. Great service. Remember to take your card you purchased on as you cannot collect without. Also ID
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Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18K reviews
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Very easy to use and pick up.
21 June 2026
Reply from John Lewis Money
Hello Christopher, thanks for your 5 star review and custom, much appreciated. ^Alan
Easy to arrange online and to be fair…
Easy to arrange online and to be fair in one of the shops too.
21 June 2026
Reply from John Lewis Money
Hello Jim, thanks for your kind comments. ^Alan
Good rate
Good rate. Poor process. I did not get a confirmation email to tell me what I had ordered, nor an email telling me that it was ready to be collected. Fortunately, I had noted the transaction reference and having called JLP Money they were able to tell me that it was in store and available for collection.
21 June 2026
Reply from John Lewis Money
Hello John, we're sorry to read that you didn't receive the standard emails. These may have landed in your junk/spam folder.
I'm glad you were able to collect your currency, following a call to our team. ^Alan
Reply from John Lewis Money
Hi Peter, appreciate your kind feedback and custom. We hope to receive further orders in the future. ^Alan
Ordering was easy and delivery earlier…
Ordering was easy and delivery earlier than scheduled. Great service. Remember to take your card you purchased on as you cannot collect without. Also ID
20 June 2026
Reply from John Lewis Money
Hi Maureen, we're so happy to hear you found ordering easy and delivery swift! Thank you for the helpful reminder about collection requirements. ^Alan
The ordering system online was l easy…
The ordering system online was l easy and not at all difficult. I did click and collect and when only arrived at your Solihull store it was waiting for me and I was served by a very pleasant and helpful lady
20 June 2026
Reply from John Lewis Money
Hi Ian, we're so happy to hear that our online ordering and Click and Collect service was easy and convenient for you. It's wonderful to know our team provided excellent service. Thank you for your kind words! ^Alan
Easy & Seamless Process
20 June 2026
Reply from John Lewis Money
Hi, thanks for your 5 star review and custom, much appreciated. ^Alan
Good service as always in John Lewis
19 June 2026
Reply from John Lewis Money
Thanks Pauline, we appreciate your kind feedback. ^Alan
Reply from John Lewis Money
Hello, thanks for your positive feedback. We look forward to seeing you again. ^Alan
Very polite young man served me for my currency
Very polite and helpful young man served me.
19 June 2026
Reply from John Lewis Money
Hello Sally, we're glad you enjoyed your experience. We appreciate your kind words. ^Alan
Excellent member of staff
Excellent member of staff. Friendly, knowledgeable and helpful.
No upselling. No travel cards get you a better rate (travel cards can be a big gamble in some countries). Just great customer service.
Can't recall the exact date I went for feedback. I bought Turkish Lira.
19 June 2026
Reply from John Lewis Money
Hello Mike, we are so glad to hear you had such a positive experience with our staff member! We truly appreciate your kind words about their friendly, knowledgeable, and helpful service. Thank you for your wonderful feedback. ^Alan
Always easy and collection from local…
Always easy and collection from local Waitrose is brilliant
19 June 2026
Reply from John Lewis Money
Hi Helena, we are so pleased to hear you found our service easy and convenient. Thank you for your kind words! ^Alan
Good experience
Good experience - just a lot of 50 euro notes - would have been good to have more denominations included.
19 June 2026
Reply from John Lewis Money
Hello, we appreciate your feedback and are glad you had a good experience. We note your comments about the denominations. ^Alan
Reply from John Lewis Money
Hi, we're glad to hear you found the process easy to follow. Thank you for your feedback. ^Alan
Great card from a great company
Great card from a great company, so easy to set up and use on the app.
16 June 2026
Reply from John Lewis Money
Hello Ant, thanks for your feedback and for choosing to apply for our Partnership Card. ^Alan
My own mistake but I paid on a credit…
My own mistake but I paid on a credit card for my foreign currency order online. This means I was charged a fee by John Lewis and also by my bank. It would be great if a reminder message could be displayed at point of payment, to warn of this. I appreciate it is in the ts & Cs, but its easy to miss.
19 June 2026
Reply from John Lewis Money
Hi Laura, thanks for using our services. John Lewis do not charge you extra to pay by credit card, some card issuers charge additional fees for foreign currency exchange payments. At payment stage, the following message appears on our site "Your credit card provider might charge you a cash advance fee for this transaction" We would always recommend that a customer checks with their bank first before purchasing travel money. This way you ensure you are aware of any fee prior to completing the transaction. ^Alan
It was very easy to order online and it…
It was very easy to order online and it was delivered the next day as promised
19 June 2026
Reply from John Lewis Money
Hi Brian, pleased you found the process to be easy to follow. Thanks for using our Travel Money service. ^Alan
Great service
Great service, easy process and quick delivery. Easy to collect from Waitrose along with any shopping. The rate given is pretty good, although can always find a better rate if you’re willing to shop around and travel for collection.
19 June 2026
Reply from John Lewis Money
Hello Angela, thanks for your feedback. We're pleased you liked the service provided, including the convenience of collecting from one of our Waitrose shops. ^Alan
The staff was efficient and quick
18 June 2026
Reply from John Lewis Money
We're so glad to hear our Partners were efficient and quick. We appreciate your kind words! ^Paul
There is always the amount of currency…
There is always the amount of currency I need and the type of currency.
Staff are always helpful and efficient.
18 June 2026
Reply from John Lewis Money
It's wonderful to hear you consistently find the currency you need and that our Partners are helpful and efficient. Thanks so much for your positive feedback! ^Paul
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