Excellent member of staff. Friendly, knowledgeable and helpful. No upselling. No travel cards get you a better rate (travel cards can be a big gamble in some countries). Just great customer servi... See more
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The lady was very helpful & there was no waiting to be served, had the denomination requested. Whilst I was at the desk my wife had a very comfortable area to wait in. I've used this service before... See more
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The ordering system online was l easy and not at all difficult. I did click and collect and when only arrived at your Solihull store it was waiting for me and I was served by a very pleasant and helpf... See more
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Ordering was easy and delivery earlier than scheduled. Great service. Remember to take your card you purchased on as you cannot collect without. Also ID
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Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18K reviews
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Excellent member of staff
Excellent member of staff. Friendly, knowledgeable and helpful.
No upselling. No travel cards get you a better rate (travel cards can be a big gamble in some countries). Just great customer service.
Can't recall the exact date I went for feedback. I bought Turkish Lira.
19 June 2026
Reply from John Lewis Money
Hello Mike, we are so glad to hear you had such a positive experience with our staff member! We truly appreciate your kind words about their friendly, knowledgeable, and helpful service. Thank you for your wonderful feedback. ^Alan
Always easy and collection from local…
Always easy and collection from local Waitrose is brilliant
19 June 2026
Reply from John Lewis Money
Hi Helena, we are so pleased to hear you found our service easy and convenient. Thank you for your kind words! ^Alan
Good experience
Good experience - just a lot of 50 euro notes - would have been good to have more denominations included.
19 June 2026
Reply from John Lewis Money
Hello, we appreciate your feedback and are glad you had a good experience. We note your comments about the denominations. ^Alan
Reply from John Lewis Money
Hi, we're glad to hear you found the process easy to follow. Thank you for your feedback. ^Alan
Great card from a great company
Great card from a great company, so easy to set up and use on the app.
16 June 2026
Reply from John Lewis Money
Hello Ant, thanks for your feedback and for choosing to apply for our Partnership Card. ^Alan
My own mistake but I paid on a credit…
My own mistake but I paid on a credit card for my foreign currency order online. This means I was charged a fee by John Lewis and also by my bank. It would be great if a reminder message could be displayed at point of payment, to warn of this. I appreciate it is in the ts & Cs, but its easy to miss.
19 June 2026
Reply from John Lewis Money
Hi Laura, thanks for using our services. John Lewis do not charge you extra to pay by credit card, some card issuers charge additional fees for foreign currency exchange payments. At payment stage, the following message appears on our site "Your credit card provider might charge you a cash advance fee for this transaction" We would always recommend that a customer checks with their bank first before purchasing travel money. This way you ensure you are aware of any fee prior to completing the transaction. ^Alan
It was very easy to order online and it…
It was very easy to order online and it was delivered the next day as promised
19 June 2026
Reply from John Lewis Money
Hi Brian, pleased you found the process to be easy to follow. Thanks for using our Travel Money service. ^Alan
Great service
Great service, easy process and quick delivery. Easy to collect from Waitrose along with any shopping. The rate given is pretty good, although can always find a better rate if you’re willing to shop around and travel for collection.
19 June 2026
Reply from John Lewis Money
Hello Angela, thanks for your feedback. We're pleased you liked the service provided, including the convenience of collecting from one of our Waitrose shops. ^Alan
The staff was efficient and quick
18 June 2026
Reply from John Lewis Money
We're so glad to hear our Partners were efficient and quick. We appreciate your kind words! ^Paul
There is always the amount of currency…
There is always the amount of currency I need and the type of currency.
Staff are always helpful and efficient.
18 June 2026
Reply from John Lewis Money
It's wonderful to hear you consistently find the currency you need and that our Partners are helpful and efficient. Thanks so much for your positive feedback! ^Paul
Reply from John Lewis Money
We're pleased you enjoyed your experience, Isabel. Thank you for your feedback. ^Paul
No answer from Home Emergency Service…
Paid for the Home Emergency Service through Home Insurance. Got a leak in my kitchen. Water pouring through the ceiling. Called them tonight. Still on hold after 50 minutes. Tried contacting the company via the online chat but the person I contacted said they did not have the ability to contact the emergency team and his great advice was, try contacting a different service to get the problem fixed. So basically, don’t use our service which you pay for, use someone else if you want your problem dealt with.
18 June 2026
Unprompted review
Reply from John Lewis Money
Thanks for sharing your review, Philip.
I'm really sorry to hear about the frustrating experience you've had with our emergency service during such a stressful situation. I understand how critical it is to get prompt assistance, especially with a leak of that nature. We're reviewing your feedback internally to improve our response times and communication.
I hope you've been able to get through to the team now. If you still need help, please visit our contact page to find the direct number for your specific policy: https://www.johnlewismoney.com/home-insurance/faqs?category=HomeInsuranceContactUs
I hope you get this sorted soon. Best wishes. ^Paul
Easy and quick.
18 June 2026
Reply from John Lewis Money
We're thrilled to hear your experience was quick and easy, Deborah. We always aim to make managing your finances as straightforward and seamless as possible.
Thanks for choosing John Lewis Money and we hope you continue to enjoy our services! ^Paul
Reply from John Lewis Money
Hello! we're delighted you had such a pleasant and straightforward experience with us. Thank you for your kind words. ^Trish
Reply from John Lewis Money
Thank you so much Gary. We're so glad you were happy with the service. We appreciate your kind words. ^Trish
Reply from John Lewis Money
Thanks for for the great review Alisia. We're so glad you're happy with our service and found our rates good value. We really appreciate your feedback and are grateful for the recommendation. ^Trish
Expect the staff to scutinise every little thing
After making the money order online I went to the Westfield (Shepherds Bush) branch to pick up my order, I was fully aware of the ID requirements ahead of time. My ID was rejected by staff because it was a provisional license and not a full driving license... this was not specified anywhere in the ID requirements and staff were rude and dismissive, wasted much of my time including travel. I came back the following day with my passport, and they (different staff) were slow and dumbfounded by their own equipment, and took issue with the fact that I paid using Apple Pay... after a lengthy session staff just gave up and let me have my money order as I was very clearly who I said I was.
Ridiculous service from unhelpful staff, no clear instructions regarding problematic technicalities - if provisional license and apple pay is an issue it should be made clear. Would be 1-star if not for a smooth online experience and having the order ready quickly for pick up. Why is the payment method available if it's "problematic"? Why can I vote and go to the bank with my ID but not pick up my order??
29 May 2026
Unprompted review
Reply from John Lewis Money
Thank you for your review, and sharing your experience with us. It's disappointing to hear you received poor service, when collecting your foreign currency order, please accept my apologies for this. I'll ensure feedback is highlighted to the team, in relation to the ID requirements when collecting your order, so this can be made clearer. ^Gina
Please stop using NewDay to handle the JL Partnership Card
I am thoroughly fed up with my John Lewis Partnership Card. The benefit of receiving vouchers is wearing thin. Each month I spend roughly up to my credit limit then this is paid off in full by DD.
Nuisance #1: Quite often, in order to continue using the card near the end of the month I have to make a transfer from my bank account into the card account.
Nuisance #2: Even if a bank transfer is not needed my DD goes through and is shown as cleared immediately on my bank account. However it can take more than 3 days for it to “clear” in my card account. It sits there showing “processing your payment” for that time. Meanwhile I forget to use a different card and so get purchase declined.
Nuisance #3: NewDay Ltd, who process the JL card, refuse to increase my credit limit. Even if it were increased by only £250 that would solve a lot of problems, including those above. I phoned and was advised to reduce the credit limit on some of my other credit cards. I did this, by £3000, and waited 6 months, but still NewDay refused an increase. I have a good score on Experian, one of my cards has a much higher credit limit than my JL card (and has had it for longer than I’ve had the JL card). I followed the official complaint procedure and received a long letter but, to be honest, the explanation explained nothing and made no sense at all.
Is it because I’m retired? Because all my cards are paid off each month in full by DD? Because I don’t have a mortgage? I don’t know.
John Lewis – please get rid of NewDay Ltd and use a more amenable card processing company.
15 June 2026
Unprompted review
Reply from John Lewis Money
Hi Dave, thanks for taking the time to share your review. I understand from the information you have kindly shared in your review, that you have already followed our official complaints process. For further assistance with your concerns, please don't hesitate to call the team on 0330 175 6825, quoting any reference number from the letter you've mentioned that you have already received. Thank you. ^Angela
Very pleased with John Lewis card east…
Very pleased with John Lewis card east to set up
11 June 2026
Reply from John Lewis Money
Hi Jane, thank you for taking the time to share your positive experience! ^Angela
Reply from John Lewis Money
Hi there Brak. We're really glad you found our service easy to use and manage. Thanks for your feedback, and for choosing John Lewis. ^Lynda.
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