Excellent member of staff. Friendly, knowledgeable and helpful. No upselling. No travel cards get you a better rate (travel cards can be a big gamble in some countries). Just great customer servi... See more
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Review summary
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The lady was very helpful & there was no waiting to be served, had the denomination requested. Whilst I was at the desk my wife had a very comfortable area to wait in. I've used this service before... See more
Company replied
The ordering system online was l easy and not at all difficult. I did click and collect and when only arrived at your Solihull store it was waiting for me and I was served by a very pleasant and helpf... See more
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Ordering was easy and delivery earlier than scheduled. Great service. Remember to take your card you purchased on as you cannot collect without. Also ID
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Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18K reviews
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All very straightforward
22 June 2026
Reply from John Lewis Money
Hi Margaret, thanks for your positive feedback. ^Alan
All very straightforward
All very straightforward. I hadn’t ordered currency in advance and they were available there and then 😊. Friendly and efficient service. Thank you
22 June 2026
Reply from John Lewis Money
Hi Clare, we're so glad we could assist you with your currency needs promptly and efficiently. Thank you for your kind words! ^Alan
Easy & quick to order on line & pick up…
Easy & quick to order on line & pick up 2 days later.
Strange though to keep receiving emails to say you haven't picked up your money ?
22 June 2026
Reply from John Lewis Money
Hi Mark, we're glad to hear your online ordering and pickup were easy! We appreciate you bringing the email issue to our attention, sounds like your order hasn't been scanned through the system correctly. Apologies for any confusion caused. ^Alan
There was no wait to be served
There was no wait to be served, it was dealt with efficiently and pleasantly
16 June 2026
Reply from John Lewis Money
Hi Yaroslav, we're so glad to hear we provided efficient and pleasant service. Thank you for your kind words! ^Alan
So so simply and easy
18 June 2026
Reply from John Lewis Money
Thanks Susan, glad all went to plan for you. ^Alan
Reply from John Lewis Money
Hi Emma, we are glad you found our service efficient and look forward to receiving further custom from you. ^Alan
Good exchange rate
Good exchange rate, very quick delivery and no added fees when using John Lewis Partnership credit card.
22 June 2026
Reply from John Lewis Money
Hello, we are so pleased to hear you had such a positive experience with our exchange rate and quick delivery! Thank you for your wonderful feedback. ^Alan
Reply from John Lewis Money
Hi Sarah. we're happy to hear you found our rates great and the pickup easy! Thank you for your feedback. ^Alan
Easy Peasy
The whole experience from ordering online (best rate going) and free prompt delivery by Royal Mail was very easy and smooth. Would definitely recommend them.
21 June 2026
Reply from John Lewis Money
Hi Roger, we are so happy to hear you had such an easy and smooth experience with us, from ordering to delivery. Thank you for your kind recommendation! ^Alan
Straight forward purchase
It was incredibly easy to purchase two different currencies using this service. Just picked up at my local
Waitrose
21 June 2026
Reply from John Lewis Money
Hi, we're so glad to hear you found our service easy to use for your currency needs and enjoyed the convenience of picking up at Waitrose! ^Alan
Fast delivery on the day I chose
Fast delivery on the day I chose. Everything was checked and handled to a high standard, with no fuss by Adele and Denise two of them were on the welcome desk. Great service and a very happy customer! ⭐⭐⭐⭐⭐
21 June 2026
Reply from John Lewis Money
Hi Pat, thanks for your kind feedback regarding the service you received when collecting your currency. We're delighted you feel so happy and look forward to seeing you again. ^Alan
Straightforward and easy
21 June 2026
Reply from John Lewis Money
Hello Clive, thanks for using our service, your custom is appreciated. ^Alan
Exchanging my English Currency into…
Exchanging my English Currency into Euros was so simple with the John Lewis Money App. The instructions are so easy to follow. Being able to collect your currency from your local Waitrose shop is a bonus as well. No problems.
21 June 2026
Reply from John Lewis Money
Hi Philip, we are so pleased to hear you found the process simple with our app and appreciated the clear instructions. We're also glad the Waitrose collection was a bonus for you. Thank you for your positive feedback! ^Alan
Excellent customer service fantastic…
Excellent customer service fantastic app easy to use
18 June 2026
Reply from John Lewis Money
Hi Ian, we're so glad you found our app easy to use and enjoyed our customer service! Thank you for your kind words. ^Alan
Reply from John Lewis Money
Hi Eva, we're glad you found our process easy and service great. We appreciate your feedback! ^Alan
Easy to find and next to the gents
21 June 2026
Reply from John Lewis Money
Hi Gregory, we're glad you found us easily. Thank you for your feedback. ^Alan
Efficient service
Reasonable exchange rate. Efficient service on click and collect. Kept well informed
21 June 2026
Reply from John Lewis Money
Hi Helen, we're happy to hear you found our exchange rate reasonable and our Click and Collect service efficient. We appreciate your feedback! ^Alan
Very easy to use and pick up.
21 June 2026
Reply from John Lewis Money
Hello Christopher, thanks for your 5 star review and custom, much appreciated. ^Alan
Easy to arrange online and to be fair…
Easy to arrange online and to be fair in one of the shops too.
21 June 2026
Reply from John Lewis Money
Hello Jim, thanks for your kind comments. ^Alan
Good rate
Good rate. Poor process. I did not get a confirmation email to tell me what I had ordered, nor an email telling me that it was ready to be collected. Fortunately, I had noted the transaction reference and having called JLP Money they were able to tell me that it was in store and available for collection.
21 June 2026
Reply from John Lewis Money
Hello John, we're sorry to read that you didn't receive the standard emails. These may have landed in your junk/spam folder.
I'm glad you were able to collect your currency, following a call to our team. ^Alan
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